PARTICIPATE IN AN INDEPENDENT ASSESSMENT OF THE QUALITY OF SERVICES IN GKB No. 29 im. N.E. Bauman!
Independent evaluation the quality of services provided by medical organizations is a form of public control of activities medical organizations and provides for an assessment of the conditions for the provision of services by medical organizations according to the following general criteria:
. openness and availability of information about the organization;
. comfort of terms of provision medical services and availability of their receipt;
. waiting time for the provision of medical services;
. friendliness, courtesy, competence of employees of a medical organization;
. satisfaction with the medical services provided.
What is the purpose of conducting an independent assessment of the quality of services provided by medical organizations?
Providing citizens with information about the activities of medical organizations.
. Improving the awareness of consumers of medical services about the activities of medical organizations.
. Evaluation of individual performance indicators of medical organizations and the timely adoption of measures aimed at improving the efficiency or optimizing their activities.
. Timely identification of negative factors affecting the quality of the organization of medical care, and their elimination.
. Improving the quality of the organization of medical care.
. Development of dialogue and cooperation between medical organizations and various structures of civil society.
What tasks are intended to be solved by an independent assessment of the quality of services provided by medical organizations?
. Raising awareness of the population on the organization of medical care.
. Obtaining information from citizens receiving medical services about the practice of providing these services by medical organizations.
. Establishing the conformity of the presentation of information about the work of a medical organization on its official website on the Internet with indicators of completeness, relevance, convenience for visitors (patients) of medical organizations and other interested citizens.
. Development of proposals to improve the quality of work of medical organizations.
. Improving the quality of work of medical organizations.
What is being assessed?
. Compliance of the information content and technological properties of the official websites of medical organizations on the Internet, assessment of the content and accessibility for perception of information and reference materials posted in the medical organization, with the requirements of the legislation Russian Federation.
. Availability of the necessary infrastructure and conditions that characterize the external and internal improvement and comfort of visitors' stay, to the extent that satisfies public expectations, interests and needs of patients (visitors) of medical organizations, including persons with disabilities.
. Compliance with the quality of the organization of the process of receiving patients (visitors), including the procedure for making an appointment with a doctor.
. Evaluation of the overall satisfaction of patients (visitors) with the result of the provision of medical services by a medical organization.
Who can participate in an independent assessment of the quality of services provided by medical organizations?
. Medical organizations. Public (trustee, supervisory) councils of medical organizations.
. Public Council of the Department of Health of the city of Moscow.
. Department of health of the city of Moscow.
. Socially oriented non-profit organizations in the healthcare sector of the city of Moscow, patient, professional medical community.
. Citizens are consumers of medical services.
DEAR PATIENTS!
PLEASE PARTICIPATE IN AN INDEPENDENT ASSESSMENT OF THE QUALITY OF SERVICES IN GKB No. 29 im. N.E. Bauman
. Fill out a questionnaire for an independent survey of citizens' opinions on the website
. Fill out a questionnaire to assess the quality of services provided on paper - contact the post nurse department or administration of the City Clinical Hospital No. 29 named after. N.E. Bauman.
YOUR FEEDBACK IS VERY IMPORTANT TO US!
Name of institution: State state-financed organization Moscow city Territorial center social service"Novo-Peredelkino"
Address: Moscow, Borovskoe shosse, 32
Director: Kryakvina Tatyana Alexandrovna
Estimation methods and sample size:
- Field and analytical study of the Territorial centers of social services in the city of Moscow (Table 1). Date of the field study: 10.09.2015 Time of the field study: 12:40-14:00
- CSP interviews and questionnaires: 23
- Telephone interviews and questionnaires CSP: 67
- Telephone interviewing and questioning of the organization on the official phone number posted on the official website as a service provider.
Table 1. The result of the evaluation of the work of the social service institution
| Name of evaluation criterion | Meaning | Grade |
| The overall average assessment of the institution based on the results of the field study, points | score | 213,30 |
| 1. The share of service recipients who highly appreciate the goodwill, politeness and attentiveness of social and other categories of employees of a social service organization (value from 0 to 100%) | at home | 100 |
| ODP | 100,00 | |
| Wed, % | 100,00 | |
| Points | 10,00 | |
| 2. The share of service recipients who highly appreciate the competence of social workers and categories of employees of a social service organization (value from 0 to 100%) | at home | 100 |
| ODP | 100,00 | |
| Wed, % | 100,00 | |
| Points | 10,00 | |
| 3. The proportion of people who consider informing about the work of the organization about the procedure for providing social services sufficient, of the number of respondents about the work of the organization (value from 0 to 100%) | at home | 95,52 |
| ODP | 100,00 | |
| Wed, % | 97,76 | |
| Points | 9,00 | |
| 4. The share of service recipients who are satisfied with the quality of service in the organization, from the number of surveyed service recipients (value from 0 to 100%) | at home | 100 |
| ODP | 100,00 | |
| Wed, % | 100,00 | |
| Points | 10,00 | |
| 5. Percentage of CSPs that consider the number of services provided to them sufficient | at home | 91,04 |
| ODP | 100,00 | |
| Wed, % | 95,52 | |
| Points | 9,00 | |
| 6. If someone from your acquaintances/relatives needed the services of a social service center, would you recommend contacting your social service center? | at home | 91,04 |
| ODP | 100,00 | |
| Wed, % | 95,52 | |
| Points | 9,00 | |
| 7. Evaluate the quality of food in the day care department (if you are provided with this service) | ODP | 78,26 |
| Points | 7,00 | |
| 8. Evaluate the quality of ongoing activities that are of a group nature (health, leisure, preventive, etc.) | ODP | 100,00 |
| Points | 10,00 | |
| 9. Assess the living conditions of the social service center and the day care unit (room comfort, necessary equipment, furniture, soft furnishings, storage of personal items, etc.) | ODP | 65,22 |
| Points | 6,00 | |
| Overall average score for the criterion: Satisfaction with the quality of service in the organization | Points (max=90) | 80,00 |
| % | 92,48 | |
| 2.1 The degree of fulfillment of the accessibility conditions for the disabled (including children with disabilities) and other persons with disabilities, taking into account the limitations of their life activities when providing social services in semi-stationary conditions of social service centers (accessibility of the organization's infrastructure for persons with disabilities during a face-to-face visit to the organization (visual observation) | score | 10,00 |
| % | 100,00 | |
| 2.2 Compliance of areas with established sanitary and hygienic and sanitary and epidemiological standards and norms (value from 0 to 100%) |
score | 10,00 |
| % | 100,00 | |
| 2.4 Availability, working condition and accessibility of a wardrobe, toilet, waiting areas during a face-to-face visit to the organization (observation method) | score | 8,30 |
| % | 83,00 | |
| 2.5 Conditions for visitors to fill out documents (the premises are equipped with tables and chairs, writing instruments) | score | 5,00 |
| % | 50,00 | |
| 2.6 Availability of car parking on the territory of the organization for the disabled (if there is an adjacent territory of the organization) | score | — |
| % | — | |
| Overall average score for the criterion: Comfortable conditions and availability of services, including for citizens with disabilities | Points (max=50) | 33,30 |
| % | 66,60 | |
| 1.1 Rating level on the website www.bus.gov.ru | score | 5,00 |
| % | 50 | |
| 1.2 Presence in the organization of information stands containing the following information: — mode of operation of the organization; |
score | 10,00 |
| % | 100,00 | |
| 1.3 Presence of signs in the organization including duplication of text for visually impaired citizens |
score | 10,00 |
| % | 100,00 | |
| 1.4 Availability and placement in an accessible place of information booklets (brochures and other information materials on paper) on the activities of the organization, the types of services provided | score | — |
| % | — | |
| 1.5 The time it took the experts (applicants) to call the official phone number of the organization, posted on the official website of the organization as a service provider, to obtain information in (consultation), (analysis of contact information) | score | 5,00 |
| % | 50,00 | |
| 1.6 Completeness of information provided to experts (applicants) during consultation (answering questions) by phone (analysis of contact information) | score | 5,00 |
| % | 50,00 | |
| 1.7 Availability, completeness, relevance and accessibility of information on the organization of social services in the information and telecommunications network "Internet", incl. placement on the site of information about the service provider, including information about the numbers of reference telephones, faxes, e-mail addresses, the work schedule of the organization providing services, as well as the types of services provided by the organization, their content, specialists providing services | score | 10,00 |
| % | 100,00 | |
| 1.8 Opportunity to get online consultation of the organization's specialists (analysis of contact information) | score | — |
| % | — | |
| 1.9 Presence of a running line and relevance of produced ads (visual observation) | score | — |
| % | — | |
| 1.10 Availability and accessibility of methods feedback with recipients of social services, incl. on the website of the organization (analysis of contact information, availability of a book of complaints and suggestions) | score | 5,00 |
| % | 50,00 | |
| 1.12 Availability of a duty specialist in the organization (analysis of contact information) | score | 10,00 |
| % | 100,00 | |
| Overall average score for the criterion: Openness and accessibility of information about the organization | Score (max=110) | 60,00 |
| % | 54,55 | |
| 3.1 Staff response time to a visit (at the entrance to the administrative building) | score | 10,00 |
| % | 100,00 | |
| 4.3 Compliance of employees of the social service organization (head, deputy heads, social workers) requirements professional standards(statistical data) | score | 10,00 |
| % | 100,00 | |
| 4.4 Staff development (statistical data) | score | 10,00 |
| % | 100,00 | |
| 5.3 Number of substantiated complaints from beneficiaries about the quality of services provided by the social service organization (complaints per 100 service recipients) |
score | 10,00 |
| % | 100,00 | |
| The overall average score for the criterion: Communicative effectiveness of the organization (friendliness, courtesy and competence of employees) | score | 40,00 |
| % | 100,00 |
Independent assessment of the quality of work of institutions providing social services, is carried out in order to implement subparagraph "k" of paragraph 1 of the Decree of the President of the Russian Federation of May 7, 2012 No. 597 "On measures to implement state social policy" .
In order to ensure the active participation of public and other non-profit organizations in the formation of an independent assessment of the quality of work of institutions providing social services, and the implementation social policy of the city of Moscow, in accordance with the Law of the city of Moscow dated July 12, 2006 No. 38 "On the interaction of public authorities of the city of Moscow with non-governmental non-profit organizations" under the Department social protection of the population of the city of Moscow, a Public Council was created (Regulations on the Public Council, Composition of the Public Council).
At a meeting of the Public Council under the Department of Social Protection of the Population of the City of Moscow on March 12, 2015, the following were approved:
– List of organizations for which it is planned to conduct an independent quality assessment by types of organizations (Appendix 1 to Protocol No. 1 dated March 12, 2015);
– Indicators characterizing the general criteria for an independent assessment of the quality of social service organizations providing social services in the field of social services in the city of Moscow (Appendix 2 to Minutes No. 1 dated March 12, 2015);
– The procedure for conducting an independent assessment of the quality of work of social service organizations providing social services in the field of social services in the city of Moscow (Appendix 3 to Protocol No. 1 dated March 12, 2015);
– Questionnaire for the analysis of satisfaction with the quality of the provision of social services in a social service organization (recommended by the Ministry of Labor of Russia) (Appendix 4 to Protocol No. 1 dated March 12, 2015);
– Schedule for conducting an independent assessment of the quality of services provided by organizations included in the list , according to Appendix 1 (Appendix 5 to the protocol No. 1 dated March 12, 2015).
When assessing the quality of work of institutions, the opinions of citizens receiving (received) social services are taken into account.
1. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations engaged in educational activities (hereinafter referred to as organizations) is carried out in order to provide participants in relations in the field of education with information about the level of organization of work on the implementation of educational programs based on publicly available information.
(see text in previous edition)
2. In order to create conditions for an independent assessment of the quality of the conditions for the implementation of educational activities by organizations:
1) The Civic Chamber of the Russian Federation at the request of the federal executive body responsible for the development and implementation of public policy and legal regulation in the field general education, the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education, no later than one month from the date of receipt of these applications, forms from among the representatives of all-Russian public organizations created in order to protect the rights and legal interests of students and (or) parents (legal representatives) of minor students, all-Russian public associations disabled public council for an independent assessment of the quality of the conditions for implementation by federal state educational organizations, as well as other organizations engaged in educational activities at the expense of budgetary allocations federal budget, educational activities in basic general education programs, basic programs vocational training, additional general education programs, secondary education programs vocational education and corresponding additional professional programs, a public council for conducting an independent assessment of the quality of the conditions for the implementation by federal state educational organizations, as well as other organizations carrying out educational activities at the expense of budgetary allocations from the federal budget, educational activities in educational programs of higher education and relevant additional professional programs and approves the composition of these councils. The Civic Chamber of the Russian Federation informs the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of general education, and the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education, on the composition of public councils created under these bodies to conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations;
(see text in previous edition)
2) public chambers of the constituent entities of the Russian Federation at the request of the executive authorities of the constituent entities of the Russian Federation, carrying out public administration in the field of education, no later than one month from the date of receipt of the said request, public councils are formed from among the representatives of public organizations established to protect the rights and legitimate interests of students and (or) parents (legal representatives) of underage students, public associations of the disabled independent assessment of the quality of the conditions for the implementation of educational activities by state educational organizations of the constituent entities of the Russian Federation, as well as municipal educational organizations, with the exception of municipal educational organizations, in respect of which an independent assessment is carried out by public councils created under the authorities local government, and other organizations located in the territories of the constituent entities of the Russian Federation and carrying out educational activities at the expense of budget allocations from the budgets of the constituent entities of the Russian Federation, and approve their composition. The public chambers of the constituent entities of the Russian Federation inform the authorities state power subjects of the Russian Federation exercising state administration in the field of education, on the composition of public councils created under these bodies to conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations;
3) public chambers (councils) of municipalities, at the request of local governments of municipal districts and urban districts, have the right to form from among representatives of public organizations created in order to protect the rights and legitimate interests of students and (or) parents (legal representatives) of underage students, public associations disabled public councils to conduct an independent assessment of the quality of the conditions for the implementation of educational activities carried out by municipal educational organizations, and approve their composition. Public chambers (councils) of municipalities inform local self-government bodies of municipal districts and urban districts about the composition of public councils created under these bodies to conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations.
(see text in previous edition)
2.1. The composition of the public council for conducting an independent assessment of the quality of the conditions for the implementation of educational activities by organizations (hereinafter referred to as the public council for independent quality assessment) is approved for a period of three years. When forming a public council for independent quality assessment at new term at least a third of its composition is changed. The public council for independent quality assessment cannot include representatives of public authorities and local governments, representatives of public associations operating in the field of education, heads (their deputies) and employees of organizations operating in this area. At the same time, the public council for independent quality assessment may involve in its work representatives of public associations operating in the field of education, the public chamber to discuss and form the results of such an assessment. The number of members of the public council for independent quality assessment cannot be less than five people. Members of the public council for independent quality assessment carry out their activities on voluntary. Information about the activities of the relevant public council for independent quality assessment shall be posted on the Internet on the official website of the respective federal executive body responsible for the development and implementation of state policy and legal regulation in the field of general education, the federal executive body responsible for functions for the development and implementation of state policy and legal regulation in the field of higher education, the executive authority of the constituent entity of the Russian Federation exercising state administration in the field of education, the local self-government body of a municipal district or city district. The regulation on the public council for independent quality assessment is approved by the state authority or local government under which the specified public council was created.
(see text in previous edition)
3. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is not carried out in relation to educational organizations created in the penitentiary system, as well as in relation to federal government organizations carrying out educational activities specified in part 1 of article 81 of this federal law.
(see text in previous edition)
4. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is carried out according to such general criteria as the openness and availability of information about organizations engaged in educational activities; the comfort of the conditions in which educational activities are carried out; friendliness, courtesy of employees; satisfaction with the conditions for conducting educational activities of organizations, as well as the availability of services for people with disabilities.
(see text in previous edition)
5. Indicators characterizing the general criteria for assessing the quality of the conditions for the implementation of educational activities by organizations engaged in educational activities in basic general education programs, educational programs of secondary vocational education, additional general education programs, basic vocational training programs, are established by the federal executive body that performs the functions of developing and implementing state policy and legal regulation in the field of general education, with a preliminary discussion in the public council for an independent quality assessment. Indicators, characterizing the general criteria for assessing the quality of the conditions for the implementation of educational activities by organizations engaged in educational activities in educational programs of higher education, are established by the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education, with a preliminary discussion in the public Council for Independent Quality Assurance. Indicators, which characterize the general criteria for assessing the quality of the conditions for the implementation of educational activities by organizations engaged in educational activities under additional professional programs, are established by the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education, in agreement with the federal executive body the authorities exercising the functions of developing and implementing state policy and legal regulation in the field of general education, with a preliminary discussion in the public council for an independent quality assessment.
(see text in previous edition)
6. An independent assessment of the quality of the conditions for the implementation of educational activities by organizations is carried out by public councils for independent quality assessment no more than once a year and no less than once every three years in relation to the same organization.
(see text in previous edition)
7. Public councils for independent quality assessment:
(see text in previous edition)
1) determine the lists of organizations engaged in educational activities, in respect of which an independent assessment is carried out, provided for in this article;
2) take part in the consideration of draft documentation on the procurement of works, services, as well as draft state, municipal contracts concluded by the federal executive body, performing the functions of developing and implementing state policy and legal regulation in the field of general education, the federal executive body performing the functions of developing and implementing state policy and legal regulation in the field of higher education, executive authorities of the constituent entities of the Russian Federation exercising public administration in the field of education, local governments with an organization that collects and summarizes information on the quality of the conditions for the implementation of educational activities of organizations (hereinafter referred to as the operator);
(see text in previous edition)
(see text in previous edition)
4) conduct an independent assessment of the quality of the conditions for the implementation of educational activities by organizations, taking into account the information provided by the operator;
(see text in previous edition)
5) respectively represent the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of general education, the federal executive body responsible for the development and implementation of state policy and legal regulation in the field of higher education , executive authorities of the constituent entities of the Russian Federation exercising public administration in the field of education, local governments, the results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations, as well as proposals for improving their activities.
(see text in previous edition)
8. Conclusion of state, municipal contracts for the performance of work, the provision of services for the collection and generalization of information on the quality of the conditions for the implementation of educational activities by organizations is carried out in accordance with legislation Russian Federation contract system in the field of procurement of goods, works, services to meet state and municipal needs. The federal executive body in charge of developing and implementing state policy and legal regulation in the field of general education, the federal executive body in charge of developing and implementing state policy and legal regulation in the field of higher education, executive authorities of the subjects of the Russian Federation, exercising state administration in the field of education, local governments, based on the results of the conclusion of state, municipal contracts, draw up a decision to determine the operator responsible for collecting and summarizing information on the quality of the conditions for the implementation of educational activities by organizations, and also, if necessary, provide the operator with publicly available information about the activities these organizations, formed in accordance with the state and departmental statistical reporting(in case it is not posted on the official website of the organization).
(see text in previous edition)
(see text in previous edition)
10. Information on the results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations is posted accordingly:
11. Compound information on the results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations, including uniform requirements for such information, and order its placement on the official website for posting information about state and municipal institutions on the Internet are determined by the authorized federal government of the Russian Federation body executive power.
(see text in previous edition)
12. The federal executive body in charge of the development and implementation of state policy and legal regulation in the field of general education, the federal executive body in charge of the development and implementation of state policy and legal regulation in the field of higher education, executive bodies the authorities of the constituent entities of the Russian Federation exercising state administration in the field of education, local governments provide on their official websites on the Internet the technical possibility for citizens to express their opinions on the quality of the conditions for the implementation of educational activities by organizations.
15. The results of an independent assessment of the quality of the conditions for the implementation of educational activities by organizations are taken into account when assessing the effectiveness of the activities of the head of the federal executive body in charge of developing and implementing state policy and legal regulation in the field of general education, the federal executive body in charge of developing and implementation of state policy and legal regulation in the field of higher education, higher officials(heads of the highest executive bodies of state power) of the constituent entities of the Russian Federation and heads of executive bodies of the constituent entities of the Russian Federation, heads of local self-government bodies of municipal districts and urban districts.
(see text in previous edition)
On this page you can get acquainted with the results of an independent assessment of the quality of the kindergarten, which has been carried out since 2013 in accordance with the order of the Department of Education of the Kirov Region in the form of a parent survey. The purpose of the conduct is to determine the conformity of the quality of the provided educational services the needs of the parents of pupils, study of parents' satisfaction with the activities of the educational institution. 5 criteria of the questionnaire:
- safety of the educational environment;
- material and technical equipment;
- organization of the educational process and effectiveness;
- educational potential;
- psychological climate.
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Head of MDOKU
kindergarten s.Korshik
________________
G.N. Okatieva
"___" __________2014
Action Plan
to improve the quality of work of the MDOK kindergarten with. Korshik
For 2014-2015 academic year
based on an independent evaluation
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Order of conduct
independent assessment of the quality of work
educational organizations of the Kirov region
Section 1. General Provisions
1.1. Present Order conducting an independent assessment of the quality of work of educational organizations in the Kirov region (hereinafter referred to as the Procedure), developed in accordance with:
Clause 1 "k" of the Decree of the President of the Russian Federation of 07.05.2012 No. 597 "On measures for the implementation of state social policy"
Decree of the President of the Russian Federation of 07.05.2012 No. 601 "On the main directions for improving the public administration system",
Decree of the Government of the Russian Federation dated March 30, 2013 No. 286 “On the formation of an independent system for assessing the quality of work of organizations providing social services”,
Decree of the Government of the Russian Federation of March 30, 2013 No. 487-r, which approved the action plan for the formation of an independent system for assessing the quality of work of organizations providing social services for 2013-2015,
Letter of the Ministry of Education and Science of the Russian Federation dated February 4, 2013 No. AP-113/02 “On the implementation of measures for an independent assessment of the quality of education”,
Decree of the Government of the Kirov Region dated June 18, 2013 No. 179 “On the organization in the Kirov Region of an independent system for assessing the quality of work of organizations providing social services”,
Decree of the Government of the Kirov Region dated July 17, 2013 No. 217/427 “On Approval model provision on the Public Council under the Executive Authority of the Kirov Region”,
Order of the Department of Education of the Kirov Region dated September 27, 2013 No. 5-1111 “On the Public Council under the Department of Education of the Kirov Region”,
1.2. This Procedure defines the mechanism for conducting an independent assessment of the quality of the work of educational organizations in the Kirov region (hereinafter referred to as independent quality assessment) based on the criteria and performance indicators for the work of educational organizations in the Kirov region, approved by the Public Council under the Department of Education of the Kirov Region.
1.3. An independent quality assessment is carried out in order to determine whether the education provided meets the needs individual And legal entity in whose interests educational activities are carried out, assisting them in choosing an organization that carries out educational activities, and educational program, increasing the competitiveness of organizations engaged in educational activities, and the educational programs they implement.
1.4. The results of an independent quality assessment do not entail the suspension or cancellation of a license to carry out educational activities, the suspension of state accreditation or the deprivation of state accreditation in relation to organizations engaged in educational activities.
1.5. An independent quality assessment is carried out on the basis of:
Data from official statistical records relating to the regional education system;
Monitoring data of the education system carried out by federal government bodies and executive authorities of the constituent entities of the Russian Federation exercising state administration in the field of education, local governments exercising management in the field of education;
Other data obtained in the exercise of their functions by federal state bodies and executive authorities of the constituent entities of the Russian Federation exercising public administration in the field of education, local governments exercising management in the field of education, organizations engaged in educational activities, as well as other organizations operating in the field of education;
Results of international comparative studies;
Information posted in the public domain in information and telecommunication networks, including on the official website educational organization on the Internet, about ongoing educational programs, the management system, the features of financial and economic activities, the results of educational, innovative and scientific activity, including on the basis of a report on the results of self-examination of the relevant organizations;
Data from independent sociological surveys, ratings, questioning of participants in the educational process, expert surveys with the participation of specialists from the education system, rating agencies, independent sociological organizations, helplines, hotlines, online voting on the Internet, information in the media.
1.6. The quality of the work of educational organizations is understood as the unity of the quality of the conditions for the implementation of educational programs, the organization of the educational process, the results of the development of educational programs and the needs of consumers of educational services in the context individual institutions, groups of institutions united on specified grounds, regional (district and municipal) educational systems.
The structure for evaluating the performance of educational organizations in the Kirov region for each criterion includes a set of indicators and indicators. The indicators included in each criterion are generalized independent judgments about the quality of conditions, the quality of the organization of the educational process and the quality of the result of the provision of services in the field of education, detailed in indicators corresponding to the type of educational organization and educational programs implemented by it.
Based on the significance of the criterion, each indicator can be assigned a certain weight value by expert means during approbation or by decision of the Public Council.
1.7. The procedure for conducting an independent quality assessment determines the mechanism for collecting, processing and interpreting information that provides the ability to:
Preparation of statistical reports and recommendations based on identified specific features, problems, development trends and potential opportunities of the regional education system.
1.8. The results of an independent quality assessment can be used to solve problems:
Forecasting and comparative analysis the effectiveness of the work of various organizations and types of educational organizations and the evaluation of the activities of the heads of educational organizations;
Designing an innovative infrastructure for regional education;
Improving the systems and mechanisms of state and public administration, public-private partnership in the field of education;
Section 3. Organization and procedure for public opinion polls and independent peer review
3.1. The respondents of the public opinion survey are participants in the educational process (parents (legal representatives) and/or students). The opinions of survey participants are taken anonymously and used in aggregate form for research purposes only.
The procedure for polling public opinion involves the Operator's request to participate in the Questionnaire poll to the respondents. If the respondent does not wish to participate in the survey, the operator should contact another respondent. In total, 45-100 respondents in an educational organization should take part in each survey (or at least 50% of the total number of possible respondents in an educational organization).
The Operator provides the respondent with the opportunity to fill out the Questionnaire on paper.
When filling out the questionnaire, the respondent must make any mark (for example, put "+", "v" in the box next to the selected answer option). After filling out the questionnaire, the respondent passes the data to the operator to convert the data into electronic format.
The operator must warn the respondent that, when answering the questions of the Questionnaire, it is necessary to keep in mind exactly the educational organization that the respondent's child attends.
Generalized data of public opinion for each educational organization is transferred by the Operator to the IRO of the Kirov region.
When ensuring the procedure for filling out the Questionnaire by the respondent, the Operator is obliged to follow the rules for working with personal data that guarantee the independence of the participants in the questionnaire and the anonymity of the survey.
3.2. The procedure for interviewing an independent expert assessment assumes that as independent experts.
Interaction with experts and organizational and technical support for filling out the Expert Assessment Sheet is carried out by district (municipal) operators of the electronic monitoring system, which provide:
Participation of 3 experts in the Evaluation of the work of each educational organization under study;
Transfer to the expert of tools in the form of an Expert Evaluation Sheet on paper or in in electronic format;
Receipt of completed Expert Evaluation Sheets from the expert;
If the expert has completed the Expert Evaluation Sheet on paper, the electronic submission of data is carried out by the operator;
Transfer of the Peer Review Sheets to the IRO of the Kirov Region.
The results of the assessment of experts are treated as strictly confidential information and cannot be disclosed without the direct instruction or consent of the expert himself. All expert opinions will only be used in summary form for research purposes.
The expert has the right to fill out the Expert Evaluation Sheet on paper, which must be prepared by the district (municipal) operator. In this case, when filling out the questionnaire, the respondent must make any mark (for example, put "+", "v" in the box next to the selected answer option). After filling out the Sheet, the expert passes it to the district (municipal) operator for transferring the data into an electronic format.
3.3. District (municipal) operators are obliged, when ensuring the procedure for filling out the Expert Assessment Sheet by an expert, to follow the rules for working with personal data that guarantee the independence and anonymity of participation in an expert survey.
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Criteria and performance indicators
preschool educational organizations of the Kirov region
Criterion | Criterion weight, % | Indicators |
Safety of the educational environment |
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Material and technical equipment |
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educational potential |
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Psychological climate |
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Preview:
Dear parent!
We ask you to anonymously express your opinion about the work of the educational organization
(indicate the abbreviated name of the educational organization)
Below are the statements. You need to evaluate in points from 1 to 3 how true each of the statements is in relation to this educational organization.
To the right of the approval, there is a place for your assessment according to the criteria:
1 - the statement is false, 2 - the statement is partially true, 3 - the statement is true.
Underline statements that are not typical of your educational organization.
Grade | |||||
1.4. The system of safety and health protection of pupils | |||||
The institution has taken all measures to protect pupils from the penetration of random strangers; there are no cases of injury; conflicts when they arise are not hushed up and are successfully resolved; the educational process takes into account individual and age features health and development of pupils; pupils are provided with varied and tasty food; in all premises of the institution it is always clean, cleaning is carried out regularly, the air temperature is optimal, and the lighting is sufficient. | |||||
1.5. The state of the territory of the educational organization | |||||
The territory of the institution is clean and well-maintained; unauthorized persons and transport access to the territory of the institution is limited; playgrounds, sports and other facilities on the territory of the institution in a safe condition; territory of the institution winter period and illuminated at night. | |||||
Sum : | |||||
2.3. Logistics conditions | |||||
There is a sufficient subject-developing environment; enough furniture and other equipment: everything is comfortable, modern, corresponds to the age of the pupils; teachers and pupils are provided with the necessary didactic and teaching aids and materials; the institution and groups have a library for children, educational literature for educators and other employees; modern social conditions have been created. | |||||
2.4. ICT saturation of the environment and the degree of accessibility of material, technical and information resources to participants in the educational process | |||||
Each group has a desktop computer, projector, screen (or interactive whiteboard); there is a constant opportunity for educators to use them in the classroom; employees of the institution are provided with and widely use electronic educational resources; The institution is provided with constant access to the Internet. | |||||
Sum : | |||||
3. ORGANIZATION OF THE EDUCATIONAL PROCESS AND PERFORMANCE | |||||
3.8. Quality of provided educational services | |||||
The quality of knowledge provided by the institution is high and corresponds to modern requirements. My child likes to visit this institution, he is happy to engage in direct educational activities. Teaching staff seeks to improve the quality of knowledge through the use of new technologies for organizing the educational process and training. To ensure quality education and development of pupils, the institution cooperates with institutions and organizations of the locality. | |||||
3.9 Organization and direction of additional educational services (clubs, sections, studios, clubs) | |||||
The institution has a lot of various circles (clubs, sections) for classes on interests, they are organized at a convenient time, pupils actively participate in competitions, exhibitions, competitions, concerts, etc. | |||||
3.10. Implementation of a support system for talented students | |||||
The institution studies the abilities of pupils; employees of the institution help to develop their talents individually; all pupils have the opportunity to participate in competitions, projects, research work, concerts and competitions at the level of the institution (municipality, region); the institution encourages the participation of children and parents in various types activities, incl. creative. | |||||
Sum : | |||||
4. EDUCATIONAL POTENTIAL | |||||
4.3. The system of educational work | |||||
In the institution, parents and teachers share ideals in education, discuss together the strategy and tactics of educational actions; there are practically no conflicts between the family, the pupil and the institution; pupils of our group love and respect their educators; educators teach communication skills, conflict-free interaction with different people, respect their worldview; the institution prepares pupils for successful adaptation to school life. | |||||
4.4. The system of consulting assistance to participants in the educational process in matters of upbringing and development of children | |||||
The institution has a system of pedagogical counseling for parents, on parent meetings I receive the necessary information on the upbringing and development of my child; I can always turn to the teacher for advice and get qualified help. | |||||
4.5. Organization of summer holidays in an educational organization | |||||
The institution organizes summer recreational work, in summer period activities aimed at improving the health of children are being implemented, walks, hardening, outdoor games are held. | |||||
Sum : | |||||
5. PSYCHOLOGICAL CLIMATE | |||||
5.7. Psychological climate in an educational organization | |||||
All employees of the institution respect the personality of the pupils; the educator works to unite the children's team, knows about all the conflicts of the children and helps to resolve them; pupils do not have fears, anxiety, stress; parents can always seek individual psychological counseling and such assistance is anonymous. | |||||
5.8. Corporate culture educational organization | |||||
The institution has a positive image in society; among parents it is known as "good preschool»; teachers and parents strive to maintain the image of the institution; teachers represent the activities of an educational institution in the professional community (forums, competitions of pedagogical skills, articles in the professional press, conferences); the institution is well received in the media; teachers and parents are proud of their preschool. | |||||
5.9. The degree of awareness of the activities of the educational organization | |||||
The institution informs parents about the processes of modernization of education; parents can always contact the institution and get acquainted with educational programs and other documents; parents participate in the work of public councils, commissions in the institution; there are traditions of coordinating and discussing with parents the strategy and tactics of an educational organization in matters of children's education, the opinions of parents are taken into account when organizing additional educational services. The official website provides full information about the institution and its activities, parents regularly refer to the information on the site. | |||||
Sum : | |||||
Sum of points on the questionnaire: |
Preview:
Dear leader!
We ask you to provide information about the activities of the educational organization
________________________________________________________________________________
(indicate the abbreviated name of the educational institution)
Below are the statements. You need to evaluate, on a scale from -1 to 1, how true each of the statements is in relation to this educational institution. To the right of the statement, there is a place for your assessment according to the instructions under each indicator.
At the end of the work with statements, calculate the total points for each section and for the questionnaire as a whole. Enter your calculations in the fields to the right of the statements and at the end of the questionnaire.
Thank you for your cooperation!
1. SAFETY OF THE EDUCATIONAL ENVIRONMENT | Grade | |||
1.1. Creating a barrier-free environment | ||||
0 b. – the institution has not created a barrier-free environment, 1 b. – the institution has elements of a barrier-free environment (for example: ramps, handrails,accessibility signs , special relief flat-convex (tactile) means of information transmission , anti-slip coatings , call buttons, sound beacons and informants and so on.) | ||||
1.2. Compliance with safety requirements in an educational organization | ||||
Absence of negative conclusions of the inspection bodies in terms of safety requirements (fire, personal, transport, etc.): 0 b. – the institution was not checked, 1 b. - there are no violations or violations have been eliminated, - 1 b. – Significant violations have been identified or violations have not been eliminated | ||||
1.3. Compliance with sanitary and epidemiological requirements | ||||
Absence of negative conclusions of inspection bodies in terms of sanitary and epidemiological requirements: 0 b. – the institution was not checked, 1 b. - there are no violations or violations have been eliminated, - 1 b. – Significant violations have been identified or violations have not been eliminated | ||||
Sum : | ||||
2. MATERIAL AND TECHNICAL EQUIPMENT | ||||
2.1. Compliance of the information posted on the website of the educational organization with the current legislation | ||||
Absence of negative conclusions of inspection bodies regarding the requirements for openness of information about the activities of an educational organization: 0 b. – the institution was not checked, 1 b. - there are no violations or violations have been eliminated, - 1 b. – Significant violations have been identified or violations have not been eliminated | ||||
2.2. The share of funds spent on the logistics of the organization, from the total costs of maintaining the educational organization | ||||
0 b. – less than 7%, 1 b. – 7% or more | ||||
Sum : | ||||
3. ORGANIZATION OF THE EDUCATIONAL PROCESS AND PERFORMANCE | ||||
3.1. Availability of a license for programs implemented in an educational organization | ||||
1 b. – there is a license, - 1 – no license | ||||
3.2. Compliance of the activity of the educational organization with the legislation in the field of education | ||||
Absence of negative conclusions of the inspection bodies in terms of compliance with the legislation in the field of education (including the quality of education): 0 p.p. – the institution was not checked, 1 b. - there are no violations or violations have been eliminated, - 1 b. – Significant violations have been identified or violations have not been eliminated | ||||
3.3. The share of teaching staff with a qualification category | ||||
0 b. - from 40 to 70%, 1 b. – more than 70%, - 1 – less than 40% | ||||
3.4. The share of pupils actually attending an educational organization from the payroll | ||||
0 b. - 60-80%, 1 b. – more than 80%, - 1 – less than 60% | ||||
3.5. Availability of maps for the integrated development of graduates and comprehensive diagnostics of the development of the educational program by pupils by age (max 2 b.) | ||||
1. 0 b. - there are cards, but they are not filled in the system, 1 p. – there are cards and they are filled in the system, 2. 0 b. - there is a diagnosis, but not complex, 1 b. – diagnostics are present and carried out in the system, | ||||
3.6. Participation of pupils in competitions (exhibitions, competitions, concerts, etc.) of all levels and the presence of winners (winners) of competitions (exhibitions, competitions, concerts, etc.) (max 2 p.) | ||||
1. 0 b. - participate in the institution, 1 b. - participate in municipal level and above - 1 b. – do not participate at the municipal level and above 2. 0 b. – there are winners (prize-winners) at the institution level, 1 b. – there are winners (prize-winners) at the municipal level and above | ||||
3.7. The effectiveness of the participation of an educational organization in innovative, research and experimental activities | ||||
The effectiveness of the participation of an educational organization: 0 b. – the institution has no status or results, 1 b. – the institution has a result ( printed editions, certificates, diplomas, projects, programs, etc.) | ||||
Sum : | ||||
4. EDUCATIONAL POTENTIAL | ||||
4.1. The presence of a system of interaction between an educational organization and social partners (school, institutions of additional education, culture, sports, etc.) | ||||
0 b. - yes, 1 b. - There is | ||||
4.2. The share of pupils participating in physical culture and sports events | ||||
0 b. - from 40 to 70%, 1 b. - more than 70%, - 1 b. – less than 40% | ||||
Sum : | ||||
5. PSYCHOLOGICAL CLIMATE | ||||
5.1. Learning comfort | ||||
The institution has created comfortable conditions for learning (adequate requirements, educational load, objectivity of assessment by teachers of the level of development of pupils: 0 points - there are justified complaints from parents, 1 point - no complaints | ||||
5.2. The presence of a positive conclusion on the readiness of the educational organization to accept a child with disabilities | ||||
0 b. - not available, 1 b. - available | ||||
5.3. Availability of a system of comprehensive medical, social and psychological support for students of the "risk group" | ||||
0 b. - there are 1-2 areas of work, 1 b. - functioning integrated system, - 1 b. - this system absent | ||||
5.4. The presence of variability in the directions of psychological and pedagogical support for participants in the educational process | ||||
0 b. - this service accompanies 1-2 key areas, 1 b. - the service carries out work in 3 or more directions (readiness for school, adaptation of children to preschool educational institutions, support for children with borderline forms of development, preservation and strengthening of the psychological health of pupils; formation of the value of health and a safe lifestyle, etc.), - 1 b . - this service does not exist | ||||
5.5. Availability of public administration bodies of an educational organization | ||||
0 b. - exists, but not active, 1 b. - there is a valid one, - 1 b. - there is no such body in the institution | ||||
5.6. Creating a positive image of an educational organization, a positive, respectful attitude towards all participants in the educational process | ||||
0 b. – there is no positive information about the institution in the media, 1 b. - there are positive publications (videos) about the institution in the media, -1 b. - negative information about the institution was published in the media | ||||
Sum : | ||||
Respondents: from 45 to 100 people (or at least 50% of the total number of possible respondents): parents of pupils, mainly of the senior and preparatory groups. Subjects of assessment:member of the public administration body of an educational organization (chairman of the school-wide parent committee), representative public organization(of a public council, movement, association) of any level, an employee of the media, IRO, TsKRO, etc. Description of the survey:The questionnaire contains 13 statements that positively characterize the activities of the educational organization. The questionnaire is divided into 5 satisfaction criteria, which in turn are divided into 2-3 satisfaction indicators. Carrying out procedure: Respondents are invited to anonymously express their opinion about the work of the educational organization. They need to rate on a scale from 1 to 3 how true each of the statements is in relation to this educational organization. To the left of the statement, there is a place for the respondent to rate according to the criteria: 1 - the statement is incorrect, 2 - the statement is partially true, 3 - the statement is true. In the case when the respondent encounters statements that are not typical for this educational organization, he needs to emphasize them (justify the decrease in the score).If there is no such statement, then leave the text without underlining or add your reason for lowering the score. Upon completion of work with statements, the respondent independently calculates the amount of points for each section and the questionnaire as a whole, enters his calculations in the fields to the right of the statements and at the end of the questionnaire. If the respondent says that he is not informed on some issue, then the subjects of the assessment should recommend that this item be rated at 1-2 points. When collecting questionnaires, it is very important to check that the respondents were given marks for all indicators. * IN spreadsheet(OO report) the total score for each criterion in the parent questionnaires is recorded, and not the average value. |
