The service center program is a multifunctional web application For integrated automation
entrepreneurial activity, whose processes include, among other things, the provision of services related to warranty repairs and maintenance various equipment(equipment).
To automate the processes of this type of business, a special industry solution has been created that simplifies management and accounting - " 1С:Підприємство 8. Service center management 8". This software product helps to solve all the main issues regarding the accounting and management of service centers and repair shops in online mode(everything is implemented in the web interface) and optimizes the work of service centers that deal with:
- computer repair;
- mobile phone repair;
- refilling cartridges;
- repair of cellular and other telephones;
- repair of household equipment and appliances;
- repair of power tools;
- accounting of the client base for the service manager.
Demo version 1C Service center management
According to the vendor's licensing policy, demo access to 1C:Primary products is available only upon prior request. After sending the application, it will be possible to connect, review in detail and test the trial demo version Service center management online:
Submit a request for a demo:
Send!
There is an opportunity to get acquainted with the program online.
The "1C:Enterprise Service Center" system is based on the use of the functionality of such a popular solution as , i.e. the Service Center module is integrated into a single configuration and inherits all the functions of UNF 1.6, which is a strong advantage in terms of system functionality (contains financial blocks, payroll, marketing, etc.). For example, one of the requested functions this decision is the ability to shape .
The product is supported and regularly updated: by evaluating the experience of many automated enterprises, the most popular and effective ideas are taken into account. And you can download the update of the 1C:Pіdpriєmstvo Service Center Management program at any time in personal account, having a subscription .
1С:Підприємство Service center management is a tool that gives managers who are responsible for further development business, the ability to increase its competitiveness by analyzing and managing resources flexibly, having the right data "always at hand". In turn, employees who are responsible for manufacturing process and sales, a tool is available around the clock that allows you to increase the efficiency of each and the overall efficiency of the business.
Another distinctive advantage of this program for a service center is that the configuration combines various components of business activities into one system, namely:
sales and marketing;
procurement and provision of resources;
cooperation with commodity producers;
production process and warehouse control;
replacement fund;
mutual settlements;
product delivery;
design and preparation;
accounting for the performance of work related to repairs;
accounting for retail sales;
cash and non-cash;
personnel and earnings;
property management;
financial resources.
You can keep records both for one legal entity and for several, generating reports both in the context and as a whole consolidated by business or its directions.
At the same time, the system is not designed for tax or accounting, but solely for management control. In the first case, the "" program, which integrates with the management module, can help (integration "Service Center Management" with the Ukrainian version of Accounting is configured separately).
There is an alternative: pay attention to web service for service centers"" (implemented NOT on 1C: Pіdpriєmstvo)
The delivery package "Module Service" includes ready-made integration with Ukrainian versions, + bonus (or other integrations - we are always ready to discuss your tasks)
1C:Pіdpriєmstvo Service center Price, Cost of licenses
The box price includes a license for 1 workplace. To increase the number of users, you need to: Accept or use existing ones, if for example they were purchased for Accounting. One license provides 1 active user.
The "Service Center Management" configuration code is completely open and available for changes.
PRODUCT DOCUMENTATION
Which companies are suitable for
It is expected that the implementation of the "Service Center Management" configuration can give the greatest effect at enterprises engaged in the following activities:
- equipment maintenance,
- provision of warranty and non-warranty repair services,
- maintenance of various household and computer technology, trade.
These companies are characterized by the following features:
- due to the need to process large amounts of data, the tasks of planning, preparing and accounting for repair activities become much more complicated;
- quite a large number of unique requirements.
The system has the ability to register and generate primary documents economic activity enterprises: trade and purchasing, financial, warehouse, production. Electronic analogues paper documents allow in an understandable form to register business transactions in the system.
For enterprises, end-to-end management accounting can be maintained for all organizations that are part of the company, or for a separate organization. Analytical reports available in the application solution allow users to obtain information on all aspects of accounting.
The user can independently set (configure) the level of detail, grouping parameters and criteria for selecting data in reports in accordance with the specifics of the tasks being solved, as well as create their own options and report settings.
Upgrade from "Service Center 7.7" to 8.3
In order to get a price calculation and find out the possibility of upgrading the 7.7 Service Center configuration, you must send a scanned registration form 7.7 (yellow sheet from the box with the registration number), after which you will be given a price that is calculated according to the standard upgrade rules.
Main features of the industry solution Service Center Management 8:
- Accounting for stationary repairs. Acceptance of goods for repair, issuance of repaired equipment. Customizable set of repair stages;
- Accounting for field repairs. Departure of the master, report on the work of the client;
- Interaction with third-party service centers. Transfer of equipment for repair to a third-party service center, return of equipment;
- Replacement fund accounting. Registration of documents for the issuance and return of goods transferred to the substitution;
- Issuance of a guarantee for the services of a service center for the repair of equipment, as well as the issuance of warranty cards for the sale of goods subject to warranty service;
- Accounting and planning of working time of masters. Possibility of accounting of working time and personnel management for calculation wages;
- Accounting for trade transactions. Arrival, sale, movement of goods and materials for repairs;
- Registration of sales receipts, and at the end of the change of the consolidated report on the cash register, taking into account the goods returned to the shift;
- Registration of documents for planning and accounting for production and processing;
- Preparation of accounting documents for commission trade;
- Kit analytical reports, allowing to analyze the repairs made and services rendered, current repairs and unserved orders;
- Working with acquiring systems, accounting for payments for goods by payment cards;
- Support commercial equipment: fiscal registrars, data collection terminals, barcode scanners, customer displays, payment terminals, read magnetic cards.
Rice. Working window "Distribution download masters"
Delivery set
Service Center Management product includes:
- Distributions:
- platforms "1C:Pіdpriєmstvo 8";
- typical configuration "";
- branch configuration "Management of the service center";
- DVD release information system ITS PROF;
- A set of documentation for the platform "1C:Pіdpriєmstvo 8";
- A set of documentation for a typical and branch configuration;
- Coupon for preferential Information Technology Support ();
- Envelope with software license pincodes;
- Licenses for the use of the "1C:Pіdpriёmstvo 8" system, "Management of a small company" configuration and "Management of a service center" configuration at one workplace.
Also, if you have a subscription, ITS are available online (the configuration that underlies the Service Center)
Detailed description of the functionality of the software product
Marketing and sales
"Service Center Management" supports the maintenance of the product range, prices and discounts of the enterprise, sales planning, as well as work with buyers and customers.
The program automated operations with the product range:
- registration and storage of the nomenclature (goods and services) of the enterprise;
- registration and storage various kinds item prices, price list printing;
- registration of types of discounts and markups;
- setting and changing prices, calculating prices according to the basic type of prices, product prices or counterparty prices, rounding.
The program supports:
- storage of the price calculation method (basic price type and markup percentage), support for dynamic and settlement prices;
- storage of the format for the price type of the item used when displaying the price in the price list;
- storage of information about the user who changed the price of the item.
Sales plans can be formed in physical and value terms and drawn up for the enterprise as a whole or for individual divisions.
To analyze the effectiveness of sales, a plan-fact analysis of sales for individual divisions, product groups and goods is formed.
Preparation of sales and work with clients in the program are carried out by the following operations:
- registration and storage of customer contact information;
- registration of events when interacting with buyers and customers - incoming and outgoing calls, letters, meetings, etc.;
- registration of contracts with buyers;
- registration of buyers' orders (the order is actually a specification for the contract, which reflects the types of goods, works, delivery/fulfillment terms, as well as cost);
- registration of work orders (a work order is both a planning document for the performance of work and the provision of services, as well as an actual document confirming the fact of the performance of work, the provision of services, the sale of goods, accounting for material and labor costs);
- combining customer orders into projects;
- formation of a schedule for the shipment of goods, performance of work, provision of services;
- meeting the demand for goods, works, services, formed by orders of buyers by reserving free balances of goods in warehouses, placing orders to suppliers and / or orders for production;
- tracking the provision of the buyer's order with goods, products, works and services.
The program supports the following sales schemes:
- sales from a warehouse and under the order;
- shipment on credit or prepaid;
- sale of goods accepted for commission;
- transfer of goods for sale to the commission agent.
Documentation of sales of products, works and services is carried out by waybills or acts of work performed, as well as in work orders. Invoices are generated based on sales documents.
Retail sales
Wholesalers often have automated and non-automated retail outlets. Retail outlets can be located remotely (on the territory of the market, shopping complex etc.) or be located directly on the territory of the company's office.
IN outlets Quantitative-sum or sum accounting can be kept. For quantitative-sum accounting, the following are used:
- accounting systems of the central office (in cases where the store is located on the territory of the company or has remote online access);
- a notebook in which salespeople periodically manually enter sales records.
In cases where an organization does not have special means automation, allowing to keep a quantitative-sum accounting of goods, or there is no possibility to periodically conduct an inventory, a total accounting is maintained at the outlet.
The subsystem allows you to automate the work in retail outlets of the following types:
- retail outlets in the office of a wholesale company with a fiscal registrar (KKM Online);
- retail outlets with an autonomous cash register (accounting in the "notebook", accounting with periodic inventory);
- outlets with sum accounting.
Within the framework of the subsystem, it is possible to obtain the necessary reporting:
- according to documents of receipt/movement - waybills in retail prices; TORG-29;
- report on the movements and balances of goods in retail prices;
- sales report in retail prices;
- printing of labels and price tags.
Supply and Procurement
"1C: Service Center Management" provides support for the enterprise inventory management process.
The supply service is promptly provided with information to determine and meet internal and external needs for goods and services. In particular, the service is informed about the presence of unmet needs for inventory, works and services; actual purchases; open orders suppliers and production orders. Demands are met by reserving goods in free balance in storage places, as well as by placing them in orders to suppliers and in orders for production.
To ensure the process of procurement of goods, services and work with suppliers, the following operations are automated:
- registration of suppliers and contact information;
- storage of prices of suppliers and competitors, printing of the price list of the counterparty;
- storage of the price type, discount type, price type of the counterparty under the contract;
- storage of information about the user who changed the price of the counteragent's nomenclature;
- registration and storage of a list of contact persons of counterparties and their contact information;
- registration of events when interacting with suppliers and contractors - incoming and outgoing calls, letters, meetings, etc.;
- placing orders to suppliers and monitoring their execution; formation of a delivery schedule;
- calculation of inventory requirements, determination of stock shortages, generation of recommendations for replenishment of stocks by generating orders for production or orders to suppliers.
The receipt of inventories at the enterprise can be reflected according to various schemes:
- receipt for a fee from the counterparty;
- acquisition by an accountable person;
- acceptance for sale from a commission agent;
- receipt of customer-supplied raw materials and materials for processing.
The function of registering the receipt of additional expenses for the purchase of inventory is supported.
Inventory and Warehouse
The following options are provided for maintaining inventory records of an enterprise in multiple warehouses:
- separate accounting of stocks - own goods, materials, products, as well as goods accepted and transferred for commission, and materials accepted and transferred for processing;
- accounting for arbitrary characteristics of the item (color, size, etc.), as well as batches of stock;
- accounting in the context of cells of storage places (zones, racks, shelves, etc.); transfer of stocks (between storage locations, putting into operation and return from operation, write-off for internal needs);
- reservation of stocks (accounting for stocks and costs in the context of customer orders);
- accounting of stocks in the context of GTE;
- use of the inventory accounting order scheme (incoming warehouse orders, outgoing warehouse orders);
- printing of labels and price tags.
The functions of inventory inventory and reflection of inventory results are supported - posting and writing off inventory.
Repair and service
In the "Management of the service center" configuration, the processes of planning, managing and accounting for the maintenance and repair of equipment are automated.
Rice. Repair and maintenance work panel
The following operations related to repair and maintenance are automated in the program:
- Inventory (piece) accounting of goods;
- Possibility of automatic printing of warranty cards when selling for goods subject to warranty service;
- Registration of documents for the receipt, movement and return of goods from repair;
- Registration of documents for the transfer and return of goods given to a third-party service center for repair;
- Registration of documents for calling the master;
- Registration of documents for the issuance and return of goods transferred for substitution (issuance of own goods for temporary use during the repair).
Rice. AWP Repair and maintenance
The configuration implements a mechanism for inventory (piece) accounting of goods. When posting, moving, selling, etc., inventory goods are used in a single quantity. Item characteristics are used as inventory item identifier.
The configuration implements a mechanism for issuing a guarantee for the sold goods. When selling in wholesale or retail, it is possible to print a warranty card, incl. on their own forms.
The configuration implements a mechanism for accounting for goods under repair. The control of goods accepted for repair, transferred to third-party service centers and issued as a replacement has been implemented. Accounting for repairs is carried out both for customer goods and for the company's own goods. A mechanism has been implemented that allows you to accumulate the total cost of repairs depending on the operations performed. It is possible to register your own repair stages, reflecting the features of the repair in the company. Payment for repairs can be made using cash register or cash register check.
The option of accounting for repairs is provided when calling the master "at home". In this case, the master carries out diagnostics and repairs without visiting the service center by the client.
Also, the functions for repairing and accounting for the specifics of service centers are gradually updated and improved with each new update of the program. Some of them:
Works, services, production
"Management of the service center" supports the management of the processes of production of products, performance of work, provision of services.
Management of data on the composition and technology of work performed and products manufactured is carried out using specifications.
The production schedule is formed by orders for production; schedule for the performance of work, the provision of services - by orders of buyers and work orders.
Planning for the loading of enterprise resources is carried out by production orders and work orders.
Registered production orders have the following features:
- can be sources of meeting the needs of buyers' orders;
- according to production orders, the need for materials and components is calculated;
- requirements generated by new customer orders can be placed in open production orders.
The fact of performing work (rendering a service) and handing it over to the customer is reflected in the act of work performed, as well as directly in work orders.
There are two functions for employee scheduling:
- piecework orders - used to issue tasks for execution technological operations production cycle performers with piecework wages; outfits can be individual and brigade;
- work assignments - used to plan the workload of employees in internal or external projects.
Registration of actual information about the performance of work on orders and tasks is provided. This information can be used in the future when calculating payroll, as well as for evaluating the effectiveness of work and conducting a plan-fact analysis of the work of personnel.
The following functions are supported for enterprise cost accounting and actual cost calculation:
- accounting of actual costs - is carried out in the necessary sections in value and physical terms;
- distribution of tangible and intangible costs incurred for the release - can be made both for the specified period and on the basis of a specific release document;
- routine calculation of the actual cost of production at the end of the period;
- report on the cost of products manufactured and work performed.
A simple mechanism has been implemented for performing work and providing services in small firms using work orders (documents that combine the functions of a buyer's order, an invoice for payment, an act of work performed and an invoice for the services sector).
Cash
"Service Center Management" allows you to keep track of Money, as well as to form an operational payment calendar.
Cash management includes:
- accounting of cash flow in cash and bank accounts;
- registration of primary documents for the bank and cash desk;
- calculations with accountable persons;
- formation of a payment calendar;
- integration with the "client-bank" system.
Salary and staff
The section features include personnel records of personnel, including part-time employees, time tracking (time sheet), registration of the results of automatic payroll for employees of the enterprise.
Personnel accounting includes the following functions:
- hiring process,
- personnel transfer,
- dismissal of staff.
Payroll options:
- payroll calculation is carried out in the context of types of accruals and deductions;
- formation of payrolls for the payment of salaries and advance payments to employees;
- accounting of working time - a time sheet is used, which allows you to keep track of time both by day and in summary, for a period.
Finance
In the application solution "Management of the service center", the possibility of maintaining management accounting, obtaining a management balance sheet, forming and analyzing the financial result.
For these purposes, the system provides for a management chart of accounts and a mechanism for generating management postings of documents. Thanks to the availability of reports such as the balance sheet, the application solution allows you to receive financial statements for an arbitrary period of time.
Income and expenses can be accounted for on an accrual basis or on an accrual basis and on a cash basis. Analytical accounting of income and expenses on an accrual basis is carried out in the context of areas of activity, departments, customer orders, items (accounts) of income and expenses.
According to management accounting, the user gets the opportunity to generate basic financial reports:
- management balance,
- Profits and Losses Report,
- cash flow statement.
The system has the ability to register financial plans(budgets):
- forecast balance,
- profit and loss budget
- cash flow budget.
The section also provides tools for calculating taxes, entering and distributing other expenses, calling the month-end closing procedure for automatically generating financial results.
Property
The configuration supports keeping records of property - fixed assets and intangible assets of the organization.
The mechanism for working with property allows you to:
- keep records of property and calculate depreciation;
- take property into account, change its parameters;
- sell and write off property.
Performance indicators
To control the activities of the enterprise on the part of the head, the "Monitor of the head" is intended, which displays the main summary indicators:
- cash balances in the accounts and cash desks of the enterprise;
- accounts receivable - total, overdue;
- accounts payable - total, overdue;
- profit and loss;
- unfulfilled obligations to buyers and customers for the shipment of goods and the provision of services;
- unfulfilled obligations of suppliers and contractors for the supply of goods and services.
Additionally, you can get the following information:
- general indicators: sales, income and expenses, condition working capital(cash, inventories and receivables);
- cash: cash balances and cash flows by items, for the period;
- receivables: balances and dynamics for the period, by debt maturity;
- accounts payable: balances and dynamics for the period, by maturity.
Data protection
All configurations developed on the 1C:Enterprise platform (for example, "Salary and personnel management", "Enterprise accounting", "Service center management", etc.) can be used to create an information system of personal data of any class and additional certification of applied decisions are not required.
Data exchange, integration and synchronization
In the configuration "Management of the service center" two-way data exchange with the configuration "Enterprise accounting", edition 2.0 is implemented.
Between configurations, the exchange of all basic reference information is implemented: organizations, structural units, counterparties, nomenclature, etc.
Connected shop equipment
The application solution supports the following types of external equipment:
- barcode scanners,
- fiscal registrars,
- data collection terminals,
- customer displays,
- magnetic card readers,
- electronic balance,
- acquiring terminals.
Escort conditions
Service maintenance software products, containing the "Management of the service center" configuration and user support in terms of working with the "1C: Enterprise" platform, is carried out under an information technology support agreement.
The ITS agreement provides for the provision of software products of the complex from information, consulting, technological and teaching materials, as well as service and consulting services of the developer.
The set of the main delivery "Management of the service center" includes the DVD-issue of the ITS and a coupon for preferential support of the ITS. The cost of the maintenance grace period is included in the delivery cost. That is, after registering the kit and registering the maintenance grace period, the user has the right to use information resources developer, get advice from the vendor, as well as program and configuration updates at no extra charge.
At the end of the grace period, support for the 1C:Primary platform, the "Management of a small company" and "Management of a service center" configurations is carried out on a paid basis, in order to receive it, it is necessary to arrange with the necessary types of service at the time of conclusion (or prolongation) of the contract.
Updates Service Center
Users who have can download all update releases in their personal account.
version 1.6.9.32 from 02/17/17
Service center management, edition 1.6
New in version 1.6.9
- Mobile telephony
Call your clients and record incoming calls directly from UNF! One of the main components of the CRM system, telephony, has been implemented. The mobile phone is tied to the system and participates in incoming and outgoing calls from the UNF.
Important! Call handling is only available for mobile devices on the Android platform.
During an incoming call to mobile phone the user can open the client card with one button and quickly get information about the interlocutor. After the call ends, an event will be created that allows you to record the results of a telephone conversation. If the call is missed, information about this will be stored in the system, and the user will be able to quickly call the client back directly from the UNF.
- Templates emails and SMS
Forming letters and SMS according to a template has become even more convenient. Now you can work with any letter or SMS template regardless of the document. To template general purpose you can substitute general details and details of the current user. If the template is created for a specific document type, you can add parameters from the base document to it. In a letter created from a template, you can add printing forms from the base document and arbitrary files.
- Development of customer base analysis tools
Now in UNF you can quickly set tags for several counterparties at once. The action is available from the list of buyers, suppliers and the "Accounts" directory. Also, the ability to filter by segments and tags has been added to all reports generated by counterparties. You can quickly view reports only for VIP clients, non-payers, or those with whom there has been no communication for more than a month.
Internet shops
Create a website back office in a couple of minutes! Now you can install UNF and quickly fill it with information about products, prices and balances from your online store. The long-awaited ability to download data from the site is implemented for the 1C-Umi service. You can proceed to downloading data in the section Company - Opening balances by clicking the link Download data from the site.
- Choosing a template when creating a site
Now, when creating a UMI site from UNF, you can immediately choose the design that is right for your business. Over 550 professional website templates. All templates are available for viewing in the UNF website creation form.
Billing
- Billing date control
Implemented billing date control for service contracts. A field has been added to the service agreement form in which you will need to specify on which day of the period to issue documents. Depending on the specified date, in the processing "Invoicing under service agreements", the corresponding status will be displayed opposite the agreement.
- Improving the usability
Changed how service contracts are selected in billing processing. In the processing of invoicing, you can now separately select the date of generated Invoices and separately the date of generated Acts. A report has appeared to analyze the status of regular contracts "Execution of service contracts". The report is available in the general list of reports (Sales section), as well as among contextual reports for counterparties and contracts.
Sales
- Calculation of orders at supplier prices
Added additional way calculation of the cost price of costing at the prices of suppliers. Now the user will be able to choose which types of supplier prices should be used to calculate the cost estimate for the order.
Retail
- Closing a shift with negative balances
Many who trade in retail are familiar with the situation when there is a product on the shelf, but not in the database: they did not have time to make a receipt, they mixed up the goods. When selling such a product, negative balances will appear in the program. IN new version implemented the ability to conduct the document "Report on retail sales" if there are negative balances at the time of closing the shift. The option "Control balances when breaking through cash register checks and making reports" is responsible for prohibiting the transaction. If the option is disabled, when closing checkout shift the program will inform the user that there are negative balances and offer to take inventory. The lack of goods will not hurt to carry out the document.
- Re-grading of goods
There was an opportunity to reflect the sorting and quickly adjust the balance of goods. You can do this with the help of the document "Stock regrading". The document can be issued on the basis of the inventory or as an independent document. The document created on the basis of the inventory will be filled in automatically in accordance with the data on surpluses and shortages found as a result of the inventory.
- Reconciliation of results at the acquiring terminal when closing the cash register shift
The new version adds the ability to reconcile the results on the acquiring terminal when closing the cash register shift. As a result of the operation, a report on the operations performed during the shift is printed. You can enable the option Verify results at the ET when closing a shift in the start window of the "Cashier's Workplace" or in the "Cashier's Workplace" form on the "Sale" tab in the "My Cashier" menu.
Money
- Simplification of the money transfer operation
Added new types of transactions to reflect the movement of funds. Now, to move funds between accounts, from the cash desk to the account, from the account to the cash desk, you must use cash and bank documents. For the Transfer of funds document, the ability to transfer money only between cash desks has been left. The addition of new types of transactions made it possible to solve the problem with the violation of the numbering of bank and cash documents when using the document Transfer of funds when synchronizing with Accounting.
- Money transfers "on the way"
For the case when it is necessary to take into account time intervals when transferring funds, the program implements additional setting"Translations on the way". If the setting is enabled for a particular organization, the movement of funds will be reflected through the 57 "Transfers in transit" account, which will allow taking into account time intervals. In this case, two transfer documents must be entered to correctly record cash transfer transactions.
- DDS articles in the tabular section of payment documents
In the past, users have encountered difficulty in recording a single payment for various cash flow items. In the new version, it became possible to post a payment under several VAT items. The "Cash flow item (CFD)" column has been added to the following documents:
- Receipt to the account
- Checkout
- Expense from the account
- Checkout expense
Repairs in 1.6.9.32
- Payment status in the journal "Acceptance and transfer for repair"
Now you can control payment for the documents "Acceptance and transfer for repair" directly in the list of documents. Payment statuses for repairs are indicated using pie charts.
Recycling
- Processor report - multiplicity of products received
Implemented the ability to reflect the release of several units of products in one document "Processor Report". In this regard, the tabular part "Products" has been added to the document. When entering the document "Processor's Report" based on an invoice or an order to a supplier, prices and specifications will be filled in automatically.
IP reporting
- Zero reporting to the FIU
There was a possibility of formation of the zero reporting in PFR. The entrepreneur must submit the RSV-1 form with zero indicators if he conducted business activities for the reporting period, but is registered as an employer. Entrepreneurs do not report on contributions paid for themselves. When generating zero reporting in RSV-1, only the title page will be filled out.
- Support for filling out Section 2 (OS) in the "Book of income and expenses" for the simplified tax system
Implemented the ability to automatically fill in section 2 and expenses for paying fixed assets in the Book of Income and Expenses (KUDiR) for the simplified tax system. The fields "Date of payment" and "Date of registration" were added to the non-current asset card. The flag "Tax accounting (STS)" determines whether to take into account the property in the simplified tax system.
- Transition Assistant new format EnterpriseData exchange
To simplify the transition to the EnterpriseData exchange format, the package includes processing Transition to data synchronization through the universal format.epf
- Transfer of the "Act of completed work" () to "Sale of goods and services" (Accounting)
The act of work performed can be transferred to Accounting as a document Sales of goods and services. To implement this feature, an option was added to the exchange settings Transfer certificates of work performed as the implementation of services.
Reports
- Company Health report
Added a mechanism for regular distribution of summary reports on the state of the company. With the new mechanism, a summary report will be generated automatically according to a specified schedule and sent to the manager by e-mail. The manager will be able to view the report from any device that has access to mail. The composition and order of report sections can be customized according to the requirements of the recipient. It is possible to configure the distribution of several different types of reports for different recipients.
- Business Pulse: Quick Actions, New Metrics and Retail Report
The "Quick Actions" panel appeared in the "Business Pulse" monitor, which will speed up the work in the UNF. Customize the composition of the panel, and the main operations will always be at your fingertips. New metrics and charts have been added to the monitor for retail. There appeared such indicators as money at cash desks of KKM, average check, received in cash, received by cards and others. Diagrams will provide visual information: sales by points, average check by points, sales by categories, sales with cost per period, expense chart. New charts for retail will allow you to track sales at each retail location in real time. To decipher the new indicators, the "Retail Sales" report has been added.
- Variant of the report "Remains of goods (forecast)"
For the report "Remains of goods" a new option "Remains of goods (forecast)" is implemented. It allows you to get complete information on the ordered stocks and calculate the forecast balance for the selected date. It is formed on the basis of orders: the buyer, the supplier and for production. The report displays information about the goods in stock, ordered to the supplier and goods in production, the forecast balance. The data are presented in quantitative terms, grouped by nomenclature (hierarchy) or nomenclature categories.
Service
- Updating Libraries
Updated standard libraries:
- Library of standard subsystems 2.3.4.45
- Service technology library 1.0.11.24
- Plugin Library 2.0.1.10
- Library electronic documents 1.3.6.40
- Library of regulatory reporting 1.1.9.40
- Online User Support Library 2.1.9.1
- Marking system library 1.0.2.6
version 1.6.8.28 from 02/08/17
Attention! The current version of the "Service Center Management" configuration is intended for use with the version technology platform not lower than 8.3.8.2197.
Transition to online cash registers with data transfer to the Federal Tax Service (54-FZ)
In accordance with the current edition federal law 54-FZ, all organizations and individual entrepreneurs that make settlements with the buyer using cash or a payment card are required to switch to the use of cash registers with data transfer to the Federal Tax Service through a fiscal data operator (OFD).
In order to simplify connection to fiscal data operators and interaction with them, a new OFD service has been launched
The new version of the UNF has the ability to work with online cash registers with data transfer to the Federal Tax Service (54-FZ).
Added the ability to enter the subscriber number or e-mail address of the buyer in the form of the Cashier's Workplace and in the documents: KKM check, KKM check for return, Receipt to the cashier, Expense from the cashier, Operation with payment cards. When a check is broken, it electronic version will be sent to the client.
The following objects have been added:
- Document "Cash Shift". It contains cash register shift data received from cash registers at the time of shift opening and closing.
- The document "Correction cash receipt" is designed to generate correction receipts in accordance with the requirements for cash registers.
The format of fiscal documents is supported, version 1.0 of 05/05/2016.
POS equipment support
The work of cash equipment is implemented using "1C: Library of connected equipment", version 2.0.1.7. In this version of BPO added new type equipment "CCP with data transmission", supporting work with cash register equipment with the function of data transfer to OFD in accordance with Federal Law No. 54 "On the use of cash registers".
The list of certified connected equipment has been expanded.
Drivers supported, developed in accordance with the document "Requirements for the development of drivers for connected equipment, version 2.0":
- Driver "Shtrih-M:KKT with data transfer to OFD (54-FZ)" version 4.13.
- Driver "ATOL:KKT with data transfer to OFD (54-FZ)" version 8.12.
The composition of supplied drivers has been changed:
- Added driver "Spark:Fiscal recorders Note" version 1.0.0.5.
- Added driver "ISBC:RFID Reader" version 1.1.
Developed in accordance with the document "Requirements for the development of drivers for connected equipment, version 1.6".
- Added driver "Scancode: CipherLab RFID Readers" version 1.0.
Developed in accordance with the document "Requirements for the development of drivers for connected equipment, version 1.6".
- Updated driver "Scancode: Driver for TSD CipherLAB 8x00 (NativeApi)" to version 1.0.0.6.
- Updated driver "Scancode: Driver for label printer GodexEZPL8 (NativeAPI)" to version 1.0.0.24.
- Added support for 64-bit client for Windows; Updated driver "1C: Barcode Scanner (NativeApi)" and "1C: Barcode Scanner (COM)" to version 8.1.7.10
- Added support for 64-bit client for Windows;
- Updated driver "1C: Customer display (NativeApi)" to version 1.0.5.1
- Added support for 64-bit client for Windows;
- Updated driver "1C: Receipt printer (NativeApi)" to version 2.0.3.1
- Added the ability to print QR codes. Now, using the Receipt Printer driver, you can print QR codes.
The automatic code size is calculated based on the given width of the tape in characters. Optionally, you can set a custom code size. With a custom width value of "0", the automatic QR code size value will be used. Note: In order to successfully print a QR code, the user needs to carefully select the width of the tape or the size of the barcode, otherwise printing errors may occur.
* Added the ability to select the level of correction of the QR code. A corresponding field has been added to the settings page. * Added support for batch printing command PrintTextDocument / PrintTextDocument in accordance with the document "Requirements for the development of drivers for connected equipment, version 2.0". If the batch print fails to print the barcode, a message will be printed<Штрихкод ТИП не распечатан>; * Added support for 64-bit client for Windows;
* Drivers "ORION: Fiscal registrars FR01K", "Version-T: Fiscal registrars", "Privatbank: Acquiring terminals Ingenico ECRCommX" are no longer supported.
Models with drivers are not supplied as part of the library, driver handlers are left to ensure the operability of acquiring systems previously installed at the workplace.
- The handlers of previously deprecated drivers "INPAS: AcquiringTerminals", "SoftCase: AcquiringTerminals", "SCALE: Scales with label printing CL5000J" have been removed from the configuration.
Support Center for Amendments to Federal Law 54-FZ
The Support Center was organized on issues of changes in Federal Law 54-FZ. Qualified specialists 1C companies will advise you on the issue of connecting to the OFD, help with registering cash desks in the taxpayer's personal account with the Federal Tax Service and connecting cash desks to the OFD.
version 1.6.7.55 dated 08.11.16
Attention! The current version of the "Service Center Management" configuration is intended for use with a technological platform version of at least 8.3.8.2027.
- New CRM section
The CRM section appeared in the program. It contains a complete set of tools for effective management customer relationships. In the new section you will be able to effectively manage client base, quickly issue invoices and issue documents, receive and send mail, control managers and much more.
- New mechanism for working with order states
In the current version, we have simplified the work with order statuses. The new mechanism will speed up the work of managers, simplify the selection of the appropriate state and adjust the order of states in drop-down lists. You can create several sets of states for different lines of business, and for canceled orders, record the reasons for cancellations and analyze them in the sales funnel.
- Sales funnel
The program has one of the most effective tools CRM systems - Sales funnel. This is a powerful report that clearly shows the quantitative ratio of all transactions at different stages.
From the report, the user will be able to obtain information about the number of orders at each stage, the average time to complete the state, the amount of orders and conversion (the percentage of the next stage to the previous one). On the basis of canceled orders, a "Funnel of Losses" will be formed, which clearly shows at what stage the transaction was lost and for what reason. It is possible to form several sales funnels for different types of orders. The report is available in the CRM section.
- Expanding the list of providers for sending SMS
Added to the list of SMS providers available for selection:
- SMS.RU
- SMS CENTER
- SMS Services
-
- SPARK Risks
Added the ability to connect to the SPARK Risky service. The new service will make it possible to comprehensively assess the reliability of counterparties, manage credit and tax risks, and conduct investment analysis.
Sales
- Buyer order costing
You can now calculate the cost estimate for the buyer's order in the program. The new functionality will help determine the planned cost of the order (and in the production of each product) and identify the main costs, and after the transaction, compare the planned calculation with the actual income and expenses for this order.
In the calculation, the user will be able to take into account all costs, such as: the sales manager's bonus, the installer's salary, the cost of assembling and delivering the order, the cost of materials for packaging, and others. Calculation will allow you to quickly make a decision on the pricing of a specific order: is it possible to provide a discount / bonus / gift, or do you need an extra charge, is the estimated volume of the order profitable.
You can open a preliminary cost estimate directly from the buyer's order form.
- Warranty card in production
Added the ability to print the "Product Warranty Card" and "Components Warranty Card" based on the "Production" document.
The new option will be useful if you plan to put the warranty card in the box when packing the product, as well as in the case of using components for which a separate warranty is provided.
- TN VED code in invoices
From July 1, 2016, in accordance with paragraphs. 15, paragraph 5, article 169 of the Tax Code of the Russian Federation (as amended by Law No. 150-FZ) on sales of goods exempt from VAT under Art. 149 of the Tax Code of the Russian Federation, exported from our country to the territory of a state - a member of the EAEU, it is required to draw up an invoice indicating the product code according to the TN VED and include it in the sales book.
In this regard, the TN VED field has been added to the product card. In the printed form of the invoice issued after 07/01/2016 at a rate of 0%, in addition to the name of the goods, the TN VED code stored in the nomenclature reference book will be indicated.
Money
- Budget Classification Codes for Tax Payments
For the elements of the "Types of taxes" directory, the ability to specify the budget classification code (BCC) and the corresponding payment purpose has been added. When you select a tax type in the document "Payment order", "Expense from account" or "Expense from cash desk", the destination text will be automatically filled in the "Purpose of payment" field, in accordance with the selected type of tax. When transferring tax payment documents to Accounting, the type of tax will be determined by the BCC of the tax type specified in the document.
Service
- Adaptation of interfaces "1C:Pіdpriёmstvo" version 8.3.8
To work with the new version, you will need a platform of at least 8.3.8. The transition to the new version is justified by the appearance of a number of improvements for users and developers.
IN latest versions The platform uses a new mechanism for arranging form elements, thanks to which it was possible to increase the usability of the interface and speed up the work of forms.
The new mechanism has improved the placement of elements on the form, implemented new options for grouping, aligning and stretching elements, changed the rules for automatically generating separators on the form, etc.
- cloud archive
The Cloud Archive service is designed to create and manage infobase backups that are stored on the Internet in a special storage.
"Cloud Archive" will help users protect databases from accidental loss due to hardware failure, software failures or "human factor".
You can connect the service in the menu Company - Administration - Support and maintenance.
- New format for data exchange with
Implemented data exchange with Enterprise Accounting, edition 3.0 using the EnterpriseData format.
When setting up data exchange with Accounting, the user will be able to choose which format to use. Those who already have the exchange set up will not need to make any changes.
When using the EnterpriseData standard, data is transferred between applications in the form of an XML file, while the physical transfer of information can be performed using various mechanisms: web services, file exchange through a directory, FTP and e-mail. The XML file itself is physically transmitted in compressed form (ZIP), which often reduces traffic by several times.
- Update
Updated standard libraries:
Using workflows will allow you to customize the reaction of the program to a particular user action. Automation of simple actions will help speed up the work of managers and eliminate the human factor from a number of processes.
Workflow actions available in the program:
- Send E-mail
- Send SMS
- Create event
- Create a work order
- Create a calendar entry
Create a reminder
- Mail integration
Now you can not only send letters, but also view all incoming and previously sent correspondence. Downloading mail will always be aware of what is happening with customers and partners! The entire history of interaction with the client can be seen in one window - in the counterparty card.
You can connect any mail service that works using the IMAP protocol or the Gmail API. Among them are Yandex.Mail, Mail, Rambler, Yahoo, Gmail, Hotmail and many others.
- Transition to Google Maps and Yandex.Maps
Implemented the ability to view the address on the map without going to the counterparty's card. To do this, right-click on right panel on the address field and select "Address on Yandex.Maps" or "Address on Google Maps" in the context menu.
Viewing is available in the directory of counterparties, as well as in lists and journals of documents.
Sales and Services
- Billing and regular services
The new version of the program has a function of billing and reflection of regular services. The option allows you to solve the problem of automating billing for periodic services.
Now you do not need to remember when and to whom to issue invoices. The program will tell you which clients were served in the current period on the basis of concluded contracts.
In one click, you can create all invoices (and if necessary, acts) and send them to customers!
It is also possible to take into account the costs of service contracts.
- Serial numbers and warranty periods
Who will benefit from this? First of all, electronics stores and other trading companies that keep track of goods by serial numbers. It is also relevant manufacturing enterprises assigning finished goods serial numbers or using components with serial numbers.
Specifying the serial number during the sale allows you to record the fact of the sale of a particular unit of goods and print the warranty card. The item card records the warranty period and the date of sale, based on these data, the system helps to track the warranty period. When returning, the seller can quickly determine the date of sale by generating a report by serial number.
In the program, both a reference indication of serial numbers and control of balances with their account are possible.
Repairs in 1.6.6.54
Added the ability to reflect the receipt of the product for repair and repair operations. The option will be useful for production and trading companies, providing a guarantee for the goods and acting as an intermediary in the transfer of the device to the service center. And also for companies involved in the repair and maintenance of any product from bicycles to computers.
There are three repair options available:
- Third party service center
- In our workshop
- In our workshop (Order-order, Act)
Automatic notification of the client by letter or SMS is available when the repair status changes.
More options for accounting for imported goods
The following changes have been made to the accounting mechanism for imported goods:
- Improved the procedure for recording receipts and write-offs for imported goods
- Added document "Expenses for import"
Prior to version 1.6.6, information about imported goods (country of origin and CCD number) was reflected only at the stage of filling in invoices. From the current version, the reflection of the receipt and write-off of imported goods is carried out directly in the tabular part of the incoming / outgoing document
It is also possible to reflect customs duties and duties fixed upon receipt of imported goods in the cargo customs declaration(GTE). For this purpose, the document "Expenses on import" is intended.
Retail
- Profile - workplace of the seller-cashier
The program has a new user profile: "Cashier's workplace". The profile contains a directory of nomenclature and counterparties, a form for working with the selection and creation of checks (the workplace of a cashier), as well as all the necessary magazines for working with retail.
- Support for new hardware: "Label Printer"
A label printer has been added to the list of previously supported hardware.
Printing labels and price tags is available using the processing of the same name in the "Sales" section.
For the label printer, you will need to create a special template with the type "Label (price tag) of the label printer".
Service
- Simplifying the entry of initial balances
We strive to make the program user-friendly. In the current version, we have simplified the entry of initial balances. The assistant for entering initial balances will prompt the user to complete 5 steps, during which he will enter data for all accounting sections.
- Autonomous workplace
Now for users in the Fresh service, the ability to work offline is available. Your sales will not rise even in the absence of access to the Internet! An employee works locally in the infobase, data is transferred to the service when the application is launched, when work is completed, according to a schedule, or at the user's initiative.
- Site Exchange Development (UMI)
This is good news for anyone who uses item-by-item accounting. Now the Umi service supports uploading features as an optional property of a product (all features will be uploaded as one product).
When creating a site, the system will automatically determine whether the characteristics are used and enable the appropriate option in the site settings.
Other improvements and improvements
- Displaying the hierarchy in the list of items and counterparties
Now, in the list of items and counterparties in the right panel (in the hierarchy list), the context menu command "Show counterparties/nomenclature of nested groups" has been added.
If the checkbox is enabled, then the selection works in a hierarchy, taking into account all the elements nested in the group and other groups. If the checkbox is disabled, then the selection works only on the elements of the current group.
version 1.6.5.22 from 05/27/16
Payment orders to the budget
Entrepreneur reporting
Planning
- Sales Planning Extension
Since version 1.6.5 in the UNF system, it has become possible to draw up sales plans for different scenarios planning. In the planning scenario, the periodicity is fixed (day, month, year, etc.). A sales plan can be drawn up according to the following indicators:
- Item categories
- Item groups
- Managers
- Nomenclature (available decoding by quantity and detailing before ordering)
The sales plan must be drawn up taking into account the sales statistics of previous years, forecasts of market dynamics, and the pace of the company's development. Only a realistic and correctly drawn up sales plan can bring significant benefits to the company.
Customer Relations
- Sending a contract by mail
We have simplified sending the contract to the client by e-mail. Now you do not need to save the file on your computer, you can not even open the text of the contract. Send contracts directly from UNF by simply selecting the required format (HTML or Microsoft Word) and specifying the recipient's email address.
version 1.6.3.11 from 04/07/16
Attention! The current version of the "Service Center Management" configuration is intended for use with a technology platform version of at least 8.3.7.1949.
Consideration of repair guarantee conditions in 1.6.3.11
Accounting for the terms of warranties
This account allows you to:
- Store the serial number with reference to the inventory characteristic;
- Store warranty information for serial numbers;
- Keep the history of the serial number (sold, credited, returned, repaired);
- Provide an indication of the status of the serial number in the repair documents;
- Store information about the sign of the guarantee, the calculation of the end date of the guarantee;
- Enter information about serial numbers implemented by other organizations with the ability to download from a file;
- Store information on the terms of the guarantee for the counterparty in the context of the nomenclature;
- Enter information about the withdrawal from the warranty of certain serial numbers;
- Substitute warranty information in the repair document;
- Flexible calculation of warranty for repairs upon return from repair;
- Specify serial number templates for the card and item category;
- Maintain reports on the status and history of serial numbers.
Patent taxation system
For individual entrepreneur Added the ability to keep records on the patent system of taxation.
This account allows you to:
- Control deadlines and pay patent tax using the tax and reporting calendar or directly from the patent card;
- Automatically fill in the patent income book.
Application patent system configured in the organization card.
Automatic formation of accounts is provided by the documents "Report on retail sales", "Receipt to the cashier" and "Receipt to the account". In addition, you can register patent income manually.
Retail customer orders
Now KKM checks can be issued based on customer orders. You can also say that now customers' orders can be shipped and paid for with KKM checks. To use new opportunity, you need to set the flag "Orders of customers in retail". This can be done from any section by clicking on the "Even More Options" hyperlink.
After enabling the option, you can enter KKM checks based on customer orders or select an order in the KKM check.
Information about the buyer and the order is displayed in the sales receipt, which can be generated from the KKM check.
If reservation is used in the program, then the goods reserved by the buyer's order can be shipped with a KKM check. Working with reserves in KKM checks is available only for wholesale warehouses!
In the workplace of the cashier (RCC) is added new bookmark to work with customer orders.
For standalone cash registers, the ability to fill out a report on retail sales based on data from customer orders has been added.
A tooltip for typical accounting schemes has been added with the ability to open documents, reference books, processing and training materials by link. Typical accounting schemes can be opened from the KKM Checks journal, from the list of documents Retail Sales Reports and RMK.
Nomenclature and characteristic naming templates
A new tool has been added to the program - Name Templates. It allows you to automatically generate the names of the nomenclature and characteristics. Templates are assigned to an item category. They can be accessed via a hyperlink in the navigation bar of the category card.
Each template consists of blocks, joined by curly braces, which include a parameter and accompanying text (parameter title, delimiter, etc.). The parameter is a standard attribute (for example, Article or Code) or any additional attribute. The accompanying text of each block will be included in the name if the corresponding parameter in the nomenclature or characteristic card is filled out.
Also, in the template card at the very bottom of the form, an example of a name is automatically generated that matches the template.
You can select the names that are formed according to the name templates using the drop-down list button.
If you leave the "Name" field empty when creating a new item or characteristic and proceed to edit the rest of the properties, then the name will be generated automatically in real time based on the last used template.
When selecting characteristics in documents, the name for printing is displayed under the list of selected characteristics.
Send documents by email in 2 clicks
All documents can now be easily and quickly sent by e-mail to a counterparty. To do this, select required documents in the list, click the envelope button and select the desired printing forms and attachment format. The selected printing forms and format are remembered so that they can be omitted from subsequent submissions.
Automatically send a copy of outgoing emails to
When sending outgoing e-mails from the program, a copy of them can be automatically sent to the specified address. Thus, you can see the entire history of correspondence with the counterparty in your mail. To use the new feature, you need to set the "Send copies of outgoing letters" flag and enter the email address to which copies of letters will be sent in personal settings (More options - Personal settings - Mail and SMS).
Filling in the tabular part from external sources
The list of documents for which the loading of the tabular part of goods and services from external sources is supported has been expanded. Previously, this possibility was implemented in the receipt invoice and the order to the supplier. Now they have added an invoice, a buyer's order, a buyer's invoice and a supplier's invoice.
Also added is the ability to search for and compare the nomenclature by full name when loading data into tabular parts. The "Contents" column has also been added to the composition of the loaded fields.
New view mode for report list
Added a new mode for viewing the list of reports. Now the list of reports can be viewed as pictures and as a list. You can switch the mode using the "View" button located in the upper right corner of the form.
In addition, auto-generation of reports is disabled when opening and when changing settings. This behavior slowed down the response of the program when working with reports. Now reports are generated only when the "Generate" button is pressed.
We offer small businesses a wide range of software plugins, thanks to the ability to integrate software based on IPaaS
By choosing the optimal architecture for the "justified" automation of your business
Everything - implementation, maintenance, improvements and integration of 1C: Enterprise systems.
» is a comprehensive solution designed to automate the company's service activities. The solution can be used to automate organizations involved in the repair and installation of various types of products. Also, the configuration is suitable for automating service centers with a distributed structure, for example, several collection points, or a regional network. Configuration options allow you to automate the activities of the service center from the moment of receiving an application for repair or installation of equipment to the generation of reports on brands. The configuration was developed on the 1C:Enterprise 8.0 platform and requires an installed platform to work. The following modules are implemented in the system:
- Equipment reception point
- Dispatching service
- Manufacturing process
- Spare parts warehouse
- Equipment warehouse
- Delivery service
- Supply of spare parts and accessories
- Generating brand reports
- Management reports
- Additional features
Equipment reception point
The Technician Receiving Point module is designed to automate a point (company subdivision) dealing with the acceptance of defective equipment to the workshop. Clients of the company can be both individuals and legal entities, the company can work with third-party service centers. The central document of the subsystem is the “Order-Order” document, which serves to formalize the operation of accepting defective equipment from the client to the workshop. The place of the module "Point of reception of equipment" within the framework of the "Management of the service center" system is shown in the figure. As can be seen from the figure, the subsystem is closely related to other modules of the system:
- Delivery service;
- Manufacturing process;
Call - center;
The document "Order-Order" can be entered on the basis of the document "Application for service maintenance”, issued in the Call-center. This may be necessary for equipment that could not be repaired at the client's site and needs to be transported to the workshop. At correct design documents, the user can view the chain of documents related to the Job Order and evaluate the delays at each stage.
The main functionality of the subsystem:
- Working with a list of special clients (VIP, black list)
- maintaining a list of special clients
- automatic notification of the dispatcher when accepting the Work Order about the presence of the client in a special list, indicating the work that was carried out for the client
- Quick search for a model in the directory (by barcode, by name by part of the name);
- Checking and informing the receiver for the presence of previous repairs is carried out by the serial number of the product;
- Checking the model of the product for the possibility of warranty repair;
- Verification of the authenticity of the warranty number;
- Ability to specify the source of the client's appearance in order to evaluate the impact of advertising campaigns;
Acceptance of equipment from contractors (individuals or legal entities):
Informing the customer about the progress of the repair of the product:
- Informing about the current state of the product (under repair, parts ordered, repaired, not repairable, not warranty case) – an arbitrary list of states is specified at the level of directories;
- Monitoring the timing of the equipment being repaired;
- Current location of the equipment (warehouse of devices with indication of the cell, master)
Work with third-party service centers:
Acceptance of equipment from third-party service centers
- Transfer of equipment to third-party service centers
- Formation of accompanying documents
Formation of a package of documents (Acts of completed work, Invoices for return) by reading the barcode from the Work Order
Issuance of equipment to the client:
For the convenience of entering documents, auxiliary directories are organized in the system: models, types of repairs, completeness, appearance and others. Also, the system has a convenient search engine that allows you to find Work Orders by almost any sign or part of a sign.
Screen forms of the subsystem:
Production process (black, white service)
- Distribution of devices to masters
- Extract of certificates of work performed on the basis of the documents "Order-Orders" and "Application"
- entry of acts by masters;
- sighting by site managers;
- automatic write-off of spare parts;
- by device;
- by client.
Dispatching service
- Storage background information by masters:
- current master schedule;
- its maximum load rate;
- service areas;
- types of work performed by the master.
- design of an unlimited type of applications (installation, repair)
- setting any number of details various types for each type of application
- setting a dialogue map for each type of application: sequence, possible options answers, the importance of the question;
- the ability to organize help for each issue (reinforcing documents of any type, opening any applications)
- the sequence of questions determined by the dialogue map;
- verifying the authenticity of the warranty card number;
- checking the model for the possibility of warranty repairs;
- informing about the client being in the list of special clients (VIP, black);
- informing about previous calls
- initial assignment of requests for masters depending on a fixed list of parameters defined in the reference data of masters;
- extended distribution (redistribution) of masters.
- summary report of the control room;
- hourly distribution of applications;
- the number of advertisement hits;
- failure report;
- report on not closed orders;
- accounting for advertisements.
Product Purchase
For purchase inquiries, please contact Sergey Wasserman
Industry Opportunities
Product functionality
- Accounting for stationary repair work. Acceptance of goods for repair, issuance of repaired equipment. Creation of repair stages in random order based on business logic
- Specialized workplace of a call center employee. Registration of incoming requests, analysis of registered applications and events, tracking of subsequent actions, control of work progress
- Accounting for field repairs. Departure of the master, report on the work of the client
- Interaction with third-party service centers. Transfer of equipment for repair to a third-party service center, return of equipment
- Replacement fund accounting. Registration of documents for the issuance and return of machinery and equipment transferred to the substitution
- Registration of a guarantee for the services of a service center for the repair of equipment. Issuance of warranty cards when selling goods subject to warranty service
- Activity accounting mechanism centers Maintenance CTO KKM: Workstation of a CTO employee, unified printing forms KM1 - KM8, accounting for ECLZ brands and blocks, accounting for holograms, ECLZ replacement schedule, conducting technical inspection, formation of acts of technical opinion
- Accounting for KKM operations and ECLZ maintenance
- Distribution mechanism orders by masters
- Metrics. Ability to create metrics for arbitrary processing schemes
- Accounting and planning of working time of masters. Possibility of time tracking and personnel management for payroll
- Accounting for repairs: advances, cash and non-cash payments
- Automatic generation service schedule of departure of masters and invoices for payment
- filling production calendars default
- Accounting for trade transactions. Registration of receipt and sale of goods, movement of goods and materials for repairs
- Goods delivery service. Pickup and delivery module
- Issuing sales receipts at the end of the shift and a summary report on the cash register
- Paperwork planning and accounting for production and loading of masters
- Analytical reports, allowing to analyze the rendered services, current repairs, unfulfilled orders, debts on mutual settlements with suppliers and customers
- Interaction with vendors. Reporting is generated according to the required vendor format
- Job with acquiring systems, accounting for payments for goods by payment cards
- Getting images from WEB-cameras with the subsequent possibility of marking and storing the resulting image
- SMS mailing from a letter address with message delivery control will notify customers about changes in the repair stages and remind them of the need to return the replacement. Ability to create templates for groups of recipients, bans on sending messages at certain hours. Mailing is organized through the service sms4b.ru
- Trading equipment support: fiscal registrars, data collection terminals, barcode scanners, customer displays, payment terminals, magnetic card readers
- Solution supports uploading data to the “1C: Enterprise Accounting 8” configuration for maintaining regulated accounting.
"1C Service Center Management" is a software solution that is used to automate the work of enterprises providing repair and maintenance services, as well as repairing household, computer equipment and various types of equipment.
Features of the software product "1C Service Center Management"
Functionality of the software product
This configuration allows:
Managers, employees and heads of departments involved in supply, production, marketing and other work on the implementation of production - tools with which it is possible to increase the performance indicator in each of the necessary areas;
Managers and leaders of the organization responsible for business promotion, - Configuration "1C Service Center Management 8.3" allows you to plan, analyze, and flexibly manage all the resources of the enterprise in order to increase its competitiveness.
From the application of this configuration, the most effective will be those organizations that are engaged in the following activities:
Maintain equipment;
Provide repair services;
Servicing various kinds of equipment;
They sell equipment.
The system makes it possible to register and generate primary documents of economic activity specific enterprise: production, financial, warehouse and trade-purchasing reports. Electronic replaces paper documentation and makes it possible to record all completed business transactions in an understandable form in the 1C Service Center Management program.
Also, the user of the software product has the ability to configure the level of detail, grouping properties, criteria for selecting data in reports in the software product and generate their own reports.
The module is constantly being finalized and improved due to the mass distribution, so the support at the implementation stage will be minimal, and literally from the first days of work you can put it into operation in your organization.
Video presentation of the module for thin and thick client 1C 8.2, 8.3 UT 11 or UNF
Several reports will also be available for calculating the salary for masters. Delivered as several separate external reports.
Video presentation of the module for Trade Management 10.3
Video presentation of the module for 1C v7.7
By purchasing the module this month, we will connect you to a single reference repair service for free.
Customers via the Internet will be able to track the status of the equipment being repaired by you.
Scope of the module, add-on or development for 1C
1. Computer repair service centers
2. Service centers for repair household appliances
3. Service centers for the repair of construction tools
4. Accounting for work on the road
5. Provision of outsourcing services
6. CRM for service centers
7. Repair of warranty equipment
8. Program for technical support
9. Program for TsTO KKT (recommended)
10. Program for sewing studio and shoe repair
11. Service repair centers cell phones
For owners of 1C Trade Management 11, UNF, Enterprise Accounting 3.0
For owners of 1C 8.2 or 8.3 Trade Management Basic version or PROF versions 11 or Management small firm there is an option for a special delivery of an external module
For owners of 1C Accounting 2.0, SCP, KA
For owners of 1C Accounting 8.2 or 8.3 Basic version or PROF versions 2.0, SCP or KA, there is a special delivery option for an external module
Often purchased as a set
How it works
1. You pay for this module
2. The cost already includes the implementation of your program 1C: Enterprise 8 "Trade Management", as well as some other complex configurations
3. The module implementation department will contact you, after which you will have to send the configuration of your 1C program according to the instructions sent.
4. The sent configuration will not contain fragments of your database, i.e. all commercial and similar information will not go outside your company.
5. Within ten days you will receive your own configuration, but purchased modules have already been implemented into it.
6. The kit will include instructions for downloading a new configuration and the documentation or video instructions necessary for operation.
7. All manipulations with the database are very simple for you and do not require the involvement of a programmer.
8. After you have received the configuration, the support service starts working on your project within 10 days, answering all your questions and correcting the errors found
9. As a result, you get work program in a short time and with savings of up to 70%, because if you involve a programmer from outside to solve your needs in 1C, it will be several orders of magnitude more expensive.
