Functions of the seller of non-food products. Job Description and Responsibilities of the Seller

Salespeople are a sought-after and very common profession, which is not difficult to get a job. Employees need to perform simple duties and training is at the expense of the enterprise, but those working in trade do not always know their job description and use it.

The job description of the employees of the enterprise exists in all organizations, this document is of an organizational and legal nature and determines:

the position of the employee;
rights;
responsibility;
assigns to the employee the main functions and responsibilities.

This document is not mandatory for private enterprises and is organizational functions. Basically, it serves to make it easier to streamline the work of all employees of departments. The instruction is created for employees, workers, various specialists, as well as for managers.

How and by whom is the job description prepared?

In order for the work to be carried out clearly and correctly in the departments, this document is drawn up by the managers, it describes:

all duties of employees;
staffing of specific employees;
characteristics of positions and professions.

Properly and well-written job description job responsibilities helps to resolve labor disputes, organize work as much as possible.

This document should be formed clearly, dynamically and promptly reflect the structural and organizational changes firms. There are no optimal standards for compiling this document. Therefore, it is quite difficult to develop, since with its help you must:

perform all necessary functions;
evenly distribute responsibilities among employees;
resolve conflicts within the organization.

And also, this document allows you to dismiss an employee and terminate with him employment contract in his position.

Responsibilities for the preparation of job descriptions for trade employees fall on the personnel department. After careful preparation, this document is signed by the head of the organization and then it comes into force. The signed document is stored in the personnel department and, when a new employee is hired, is given to him for signature in two copies, one of which remains with the employee in his hands.

Basic Instructions for a Sales Consultant

The main goal in the work of a sales assistant is to provide conditions for buyers to select and pay for goods and achieve maximum sales. The sales consultant must:
have a specialized secondary education;

to have a pleasant disposing appearance, to be neat;
Be goal-oriented and interested in increasing sales.

The seller-consultant must know and comply with:

all instructions, orders, resolutions and regulatory documents of the trade enterprise;
commodity science and standards;
product properties, quality characteristics;
all set prices;
information about firms - suppliers of the enterprise and manufacturers;
mode of operation;
rules and methods of organizing customer service;
storage conditions;
ways of use;
be able to design shop windows and basic labels;
have a clear knowledge of the technology personal selling, labor legislation, labor protection and safety, sanitary and hygienic and fire regulations.

Responsibilities of Sales Consultants include:

arrangement of goods on racks and their filling;
filling in price tags and labels;
checking and unpacking goods;
cleaning goods from contamination;
study of the characteristics of the product;
accounting;
inform the senior seller about the need for replenishment;
submit to higher positions.
interact as much as possible with visitors to make sales;
sale of goods;
provide all necessary advice to customers on availability, quality, assortment, shelf life, manufacturers, production technology;
provide assistance and make a presentation to the buyer by demonstrating the goods;
provide the buyer with all the necessary information about the services and discounts of the company;
clearly inform about payment and receipt of goods and its return following corporate standards and values;
constantly improve your skills.

And also the employee can make proposals for improving work, rights, wages and ensuring specifications.

Responsibility of the seller-cashier and main duties

The seller-cashier, in addition to the duties of the seller set out above, must know:
the procedure for conducting cash transactions;

registration of bank and cash documents;
keep records of funds;
comply with the rules of storage and execution of expenditure documents and securities;
keep records of cash balances and ensure their safety;
know and be able to keep a journal of a cashier - teller;
the procedure for compiling cash reports;
forms of bank documents;
operating rules for cash registers;
not to disclose information about storage, security, signaling, official assignments;
take care of the entrusted values and exercise control over them;
make an inventory according to the order form;
pack and give the paid goods to the buyer;
timely fulfill official duties and transfer funds to collectors guided by the internal labor regulations (orders, instructions, instructions) and the law of the Russian Federation "On the protection of consumer rights".

The seller - the cashier carries liability for the inventory items entrusted to him and cash and is subordinate to senior management.

Roles and Responsibilities of a Senior Salesperson

Basically, a senior salesperson can be an employee of an enterprise who has passed a series of qualification upgrades, as well as a newly arrived employee of another company in the same direction and with identical functions. The senior salesperson must coordinate and control the work of sales assistants and cashier salespeople at their workplaces and organize the smooth operation of the store.

The senior seller must:

be energetic and sociable;
reports to the store administrator and higher positions;
have a higher or secondary professional completed education and work experience in this profession;
know commodity science;
basic standards and specifications;
have a clear knowledge of warehousing;
fundamentals of management and law;
fundamentals and norms of the economy, labor organization;
basics of merchandising, ethics and psychology;
comply with the labor legislation of the Russian Federation;
rules civil defense and safety, hygiene, fire safety; must evaluate the work, monitor and control the sellers;
provide management with the necessary information; follow the instructions of the head;
draw up work schedules;
make suggestions for improvement trading floors and sales consultants;
maintain and implement a friendly and inviting atmosphere in the workplace;
prevent conflict situations.

Just like salespeople, a senior salesperson must handle sales, clearance, and interact with buyers to increase sales. Responsible for the quality level of implementation of all regulatory techniques by the company's employees and contributes to their development.

Distinctive features of work in the food sector

Sale food products- This is the area of \u200b\u200bactivity that includes the sale of food products. This business should be taken seriously. Need to know:
all sanitary rules for food trade;

requirements for food products;
general trading rules;
features of sales of various groups of food products;
responsibility for violation of the rules of trade, sanitary requirements and norms.

The seller of food products must also have a certificate, know and comply with:

admission procedure;
rules for establishing marriage;
range;
basic classifications, characteristics, norms, categories of all food products;
wear clean uniforms;
serve customers in accordance with the policy of the organization;
keep track of price tags and expiration dates of goods;
know all the rules of the regulation of what is prohibited to sell and how to pack;
know all the innovations in the laws on food trade and study them;
to know as much as possible all the information about the sold food products, storage conditions, manufacturing, contraindications, etc.
constantly improve their qualifications within the company on the basis of applicable laws.

The seller of food products bears administrative responsibility for violations that entail a penalty in the form of a fine. And criminal liability in case of death. Therefore, the seller of food products must be very critical of his work and remember that the health of buyers is paramount.

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Sellers of non-food products and their responsibilities

Non-food areas of activity include such as: the sale of household chemicals, furniture, jewelry, animals and plants, clothing products, perfumes, appliances, medicines and much more. To the main requirements and responsibilities of sellers non-food items applies to:
quality customer service;

focus on increasing the level of sales;
informing buyers about the properties of the goods;
pre-sale preparation of goods;
registration of all required documents for goods;
observance of sanitary standards in the workplace.

The seller of non-food products, like the seller of food products, must have a sanitary book and undergo periodic medical examinations, improve and develop their qualifications for a more professional and efficient customer service.

All sellers must be aware of and comply with statutory regulations, rules, and state standards Russian Federation. Keep up to date with innovations and General requirements to the products they sell.

In contact with

I. GENERAL PROVISIONS

1. The seller of non-food products belongs to the category of workers.

2. Appointment to a position and dismissal from it is carried out by order CEO organizations.

3. Seller of non-food products

assortment, classification, characteristics, purpose of goods, methods of using and caring for them, rules for deciphering the article and labeling, retail prices methods of selecting, trying on, measuring, cutting, picking goods, scales of product sizes and the rules for their determination the main requirements of standards and technical specifications for the quality of goods, packaging and labeling , age, level of knowledge about the product, etc. features of the device and rules for the operation of the serviced trade and technological equipment; principles of design on counter showcases; ways to reduce product losses, labor costs, materials, electricity and increase income.

the main types of raw materials used in the manufacture of goods, and ways to recognize the main suppliers of goods and the features of the range and quality of their products; the basic principles for the arrangement of trade and technological equipment; scientific organization labor.

non-food sales positions Goods III categories are not

less than 2 years.

the procedure for receiving goods from suppliers; the rules for rejection; the main requirements of standards and specifications for the quality of goods, containers and their labeling;

special education with no work experience requirements

or if you have worked as a non-food salesman

II. JOB DUTIES

Seller of non-food products:

3rd category. Customer service: offer and show products, demonstrate them in action, help in choosing products. Advising buyers on the purpose, properties, quality, design features of goods, the rules for their care, prices, the state of fashion of the current season.

Offering new, interchangeable goods and related products.

Fitting, measuring, cutting, weighing, calculating the purchase price, issuing (punching) a check, receiving money.

Registration of a passport for a product that has a warranty period of use.

Packing goods, issuing a purchase or transferring it for control.

Providing services to customers.

Working on a cash register.

Control over the timely replenishment of the working stock of goods, their safety, serviceability and proper operation of equipment, cleanliness and order in the workplace.

Monitoring the flow of customers.

Preparation of goods for sale, unpacking, inspection appearance products, sorting, wiping, cleaning, rewinding, assembly, picking, checking performance, ironing.

Preparation of the workplace: checking the availability and serviceability of trade and technological equipment, inventory and tools, installing scales, eliminating minor malfunctions and preparing the serviced cash register for operation.

Receipt and preparation of packaging material.

Placement and display of goods by groups, types and varieties, taking into account the commodity neighborhood, frequency of demand and ease of use.

Filling and attaching price labels.

Setting up showcases and monitoring their condition.

Counting checks (money) and delivering them in the prescribed manner, reconciling the sales amount with the readings of cash counters.

Cleaning of unsold goods and containers.

Preparing goods for inventory.

participation in the receipt of goods notification of the administration about the receipt of goods that do not correspond to the labeling (invoice list)

preparation and design of gift and holiday sets

decorating shop windows

study of customer demand.

receiving goods from the warehouse

preparation of a request for equipment repair

design of window displays and information media about goods available for sale participation in the inventory preparation and registration

commodity reports, certificates for marriage, shortage, regrading of goods and acceptance certificates when transferring material assets

resolution of disputes with buyers in the absence of representatives of the administration

sales management over

The seller of non-food products has the right to:

1. Submit proposals for the management of the organization to improve its activities.

2. Carries out interaction with employees of the organization.

3. Sign and endorse documents within their competence.

4. Require the management of the organization to assist in the performance of their duties and rights.

IV. RESPONSIBILITY

The seller of non-food products is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - within the limits determined by the current labor law Russian Federation.

2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.

3. For causing material damage— within the limits determined by the current labor and civil legislation of the Russian Federation.

Any profession involves the performance of certain duties by the employee. Some of them are imputed to him in words, while others are documented. The article considers what job responsibilities the seller of various types of goods has and where they should be fixed.

Job description as a local regulator of job responsibilities

The duties of the seller are quite diverse, since they depend on the specifics of the business entity in which he is employed.

Therefore, when registering a future employee, you should familiarize yourself with - local normative document, which reflects its functionality, rights and limits of responsibility, and also indicates qualification requirements(education, skills, work experience, etc.). If necessary, the instruction may include additional sections (for example, employee evaluation criteria, certification procedure). According to it, the applicant must:

have a secondary vocational or higher education;
have more than 12 months of work experience in the specialty (although it is not required everywhere);
know CCP and be a confident PC user;
understand the nuances of filling out expenditure documentation;
have a medical record.

Based on the instructions, the employer can:

it is reasonable to refuse the job seeker if he does not meet the parameters;
evaluate the quality of performance of subordinates labor functions;
justify the discrepancy of the subordinate to the position held during his certification;
apply disciplinary action for poor performance.

Job Responsibilities of a Sales Consultant

In his work, the sales consultant is guided by legislative norms, the Charter of an economic entity, the developed rules of the existing order of organization and the available job description. He can independently make decisions, but within the limits of his competence.

According to the latter, the sales assistant must know:

IN functional responsibilities employee includes:

friendly, polite, attentive attitude towards both colleagues and customers;
creation of optimal conditions for familiarizing the buyer with the products and finding the right product;
customer service according to the sales technology (including consulting on all emerging issues, instruction on the rules for the operation of the purchase, its packaging);
the ability to select goods based on the needs of each client;
overcoming objections, negotiating at any level;
performance of product exchange;
solution of problem situations and conflicts on the spot;
informing the management about force majeure that arose during work, taking measures to eliminate them in a timely manner;
checking the quality of incoming goods, the presence of markings, as well as price tags on all goods;
prevention of damage or theft of goods.

Also, each sales consultant must promptly draw up orders for the products that the buyer plans to order (if it is provided for by the policy of the business entity) and know when the next batch of goods will arrive in order to be ready for a new arrival.

If necessary, the sales consultant has the full right to:

to convey to the head of the idea to improve their work;
require management to ensure appropriate organizational and technical working conditions and execution of all documents that are required for the performance of their duties.

The duties and rights of a sales consultant may differ from each other depending on the direction of the company and its internal rules.

Job Responsibilities of a Cashier

The specifics of this position is also reflected in the instructions. According to it, the seller-cashier is a specialist, is subordinate to the head or manager of an economic entity, is employed and dismissed according to the order of the latter.

The duties of a cashier include:

In addition to duties, the seller-cashier has rights identical to those of the sales assistant.

The sales clerk is responsible for:

safety of property for sale and available material assets;
failure to fulfill their official duties, which are prescribed in the instructions;
non-compliance with orders, orders;
violations of the rules of VTR and safety precautions.

Responsibilities of the seller of food and non-food products

The Food Seller is responsible for:

The seller of food products has the right:

make proposals regarding the development of an economic entity;
receive information from management on issues that are within its competence.
require assistance in the performance of their duties.

He is responsible for:

ignoring job description;
violations identified as a result of its work;
causing damage.

Job responsibilities of the seller of non-food products are in many ways similar to those listed above. This:

preparation of premises for work: checking the reliability of equipment, devices, sorting goods;
preparation of goods for sale;
product range control;
demonstration of the product selected by the buyer in action;
receipt and preparation for use of packaging material;
cleaning products that were not sold;
participation in the receipt of ordered products;
drawing up, execution of commodity reports, acts of shortage or marriage;

The rights and responsibilities of a seller of non-food products are the same as those of a seller of food products. They may require information necessary for their work and make proposals for the development of an economic entity.

The leaders of many companies sincerely do not understand why they need to bother compiling a job description for a food seller. They limit themselves to verbally informing employees about the main responsibilities, forgetting to voice their rights.

Creating an instruction is useful for both the employee and the boss. It regulates all the activities of a particular specialist. It specifies its functions and responsibilities.

The need for a document

The job description of the seller of food products, a sample of which can be downloaded for free, should provide comprehensive information about the activities of the store employee. In the work, the seller relies mainly on this document. He cannot be imputed to perform additional responsibilities not listed in the instructions.

This document is drawn up for each employee separately. Example: for a sales assistant-cashier, a sales assistant-trainee, a senior sales assistant, etc.

Using the instructions, you can solve the following tasks in relation to the activities of the seller:

It is necessary to develop a job description taking into account all the requirements and recommendations.

The employee for whom it is drawn up must clearly understand his duties, responsibilities and rights. The document should have all the main chapters.

General provisions

The seller is included in the staff and ceases to operate only on the basis of an order from the management of the organization.

Persons who have graduated from a professional educational institution in the specialty "Seller" or have the appropriate level of training. There are no requirements for experience in this area.

The employee reports to the head of the department, the director of the store.

In the performance of his duties, the employee is guided by:

Norms and methods trade enterprises.
Charter and internal rules organizations.
Leadership orders.
Job instruction.

Each company can develop different amount legal documents to be followed by the seller.

Functions

The seller of food and non-food products is supposed to perform the work:

serve customers;
prepare products for sale;
advise customers on the properties and purpose of goods;
study the demand of store visitors;
manage the activities of junior salespeople.

Responsibilities

In order for the work to be performed more efficiently, the instructions need to define his job responsibilities for the seller of food products:

Properly prepare products for subsequent sale, check the names and quantities of supplied lots, inspect the integrity and further unpacking of goods, identify defective (expired) products, clean products from contamination, cut products, package and pack food. Calculate the final cost, check for errors in information in checks, issue paid goods to consumers. Warn the management about the inconsistency of the received products with the waybills.
To control the timely delivery of the necessary food products to the trading floor, to ensure their storage. Take good care of the equipment and use it correctly. Maintain order in your workplace.
Before starting a shift, inspect the place of work in order to identify malfunctions of equipment and tools. Timely submit requests for repair of faulty equipment. Decorate all shop windows, keep them clean, create an attractive appearance. Replenish the stock of packaging materials in a timely manner.
Place foodstuffs on the shelves, taking into account the interest of buyers in certain items. Enter the cost of products in price tags, and then attach them. Respond to questions from customers in the store, inform about the properties and qualities of goods. To offer customers novelties, analogues and related products. Study the needs of shoppers. Resolve disputes with clients in the absence of senior staff.
Submit the necessary reports, acts of identifying defective products, shortages and regrading. Sign documents when moving material assets. Participate in inventories.

A clause is added to the job description for those employees who combine the rates of the seller and the cashier about the need to calculate the proceeds at the end of the shift and transfer them officials responsible for keeping the money.

Rights

The seller is entitled to:

be informed in a timely manner of new decisions and introductions by the leaders of the organization that concern him professional activity;
submit their proposals for improving work responsibilities for consideration by the director and heads of departments;
timely receive all the necessary information and documentation on labor activities.

It should also be indicated in the instructions that employees can count on help from the company's management if they are unable to fulfill their professional duties.

Responsibility

The food seller is responsible for:

In case of non-fulfillment of their direct duties - in accordance with labor laws RF.
If non-compliance with norms and rules is found in professional activities - in accordance with the law on administrative offenses as well as the Criminal and Civil Codes.
When causing material damage to an organization or employees - respectively, the Labor Code of the Russian Federation, the Criminal Code of the Russian Federation, the Civil Code of the Russian Federation.

In this section, it is best to indicate specifically what consequences the failure to perform duties will lead to for the employee.

Requirements for the design of job descriptions

All official documentation is drawn up on approved forms. To give it legal force, without fail you need to indicate the name of the company, the name of the document, leave a place for approval by its head, and also write the city in which the company operates.

Job descriptions should be drawn up by the head of the department for whose employees they are being prepared. Since it is he who is best versed in all the intricacies of the work of his department. Under no circumstances should you be asked to do this. important matter unprofessional person.

The instruction is approved by the director of the enterprise, signed by the head of the department in which the employee works, and if available legal department- its leader.

Also, the document must be signed by the employee who has become familiar with it and will rely on it in future activities.

It is not necessary to review job descriptions every year.

when one employee leaves and another is hired in his place;
if the main responsibilities of a particular seller have changed;
in case of change of details of the organization, etc.

Before drawing up a new document, it is necessary to issue an order, which the employee must familiarize himself with.

Justification for refusal to hire in accordance with the job description

According to Russian law, a candidate for a position cannot be challenged for reasons that do not concern him business qualities. They are understood as the ability to perform basic tasks in the workplace in accordance with qualifications. Health status is also taken into account. vocational education, seniority, resume, etc.

If the manager intends not to accept the applicant for the job, he must reflect this in writing. By law, any refusal can be challenged in court.

If there is a job description for a vacancy, it is always possible to say that, in accordance with this document, the applicant:

Education is not up to the required level.
Training does not meet all the requirements of the organization.
Previously acquired skills will not help to fully ensure the performance of work, etc.

The main condition is that the qualities of the employee, his qualifications, rank, length of service, etc., should be as detailed as possible.

Job description - important document, which will always come to the rescue in clarifying the working relationship between the management of the enterprise and the employee. The main thing is to take into account all the nuances and paint each section in detail.

1. General provisions

1.1. This job description defines the functional duties, rights and

responsibility of the seller of non-food products [Name of organization in the genitive case] (hereinafter referred to as the Company).

1.2. The seller of non-food products is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order

head of the Society.

1.3. The seller of non-food products reports directly to [title of the immediate supervisor in the dative case] of the Company.

1.4. A person who has

1.6. The seller of non-food products in their activities is guided by:

Trade Rules of the Russian Federation, the Law of the Russian Federation "On Protection of Consumer Rights" and other legislative acts of the Russian Federation regulating the activities of retail trade;

Local acts and organizational and administrative documents of the Company;

Internal labor regulations;

When need-to-know the seller of non-food products may be involved in the performance of his duties overtime in the manner prescribed by the provisions of the federal labor law.

3. Rights

The seller of non-food products has the right:

3.1. Receive from employees of the enterprise the information necessary for the implementation

its activities.

3.2. Submit proposals on the issues of their activities for consideration by their immediate supervisor.

4. Responsibility and performance evaluation

4.1. The seller of non-food products bears administrative, disciplinary and material (and in some cases provided for by the legislation of the Russian Federation - and criminal) responsibility for:

4.1.1. Non-fulfillment or improper fulfillment of official instructions of the immediate supervisor.

4.1.2. Failure to perform or improper performance of their labor functions and assigned

tasks for him.

4.1.3. Misuse of granted official powers, as well as

using them for personal purposes.

4.1.4. Inaccurate information about the status of the work entrusted to him.

4.1.5. Failure to take measures to suppress identified violations of safety regulations,

fire and other rules that pose a threat to the activities of the enterprise and its employees.

4.1.6. Failure to comply with labor discipline.

4.2. Evaluation of the work of the seller of non-food products is carried out:

4.2.1. Direct supervisor - regularly, in the course of everyday

performance by the employee of his labor functions.

4.2.2. Certification Commission enterprises - periodically, but at least once every two years

based on the documented results of work for the evaluation period.

4.3. The main criterion for evaluating the work of a seller of non-food products is

the quality, completeness and timeliness of his performance of the tasks provided for by this instruction.

5. Working conditions

5.1. The mode of the seller of non-food products is determined in accordance with the internal labor regulations established by the Company.

The job description was developed in

According to ____________________________

(name, number and date of the document)

Head of structural