A sales assistant is an employee who sells a product (service), and also provides the buyer with comprehensive information about it. That is, he must correctly tell the client about the thing that interested him:
- give information about the manufacturer;
- Mark design features;
- focus on merit.
Responsibilities include laying out products, window dressing and maintaining order on the trading floor.
The sales assistant must have the skills to work with a cash register and be able to properly execute a transaction.
The position of a sales assistant is in demand in stores of various formats:
- in food and non-food stores (salons of cosmetics, clothes, furniture, appliances, etc.);
- companies providing various services;
- online stores.
The profit of the store depends on the qualification of sales assistants. Employers (especially in large companies) prefer to hire people with a trade education and work experience in this field. When choosing an employee, employers pay close attention to the specified duties, functions, achievements in the resume of the sales assistant - the applicant for the vacancy.
How to write a resume
A resume is a document containing information about a person's education, skills, achievements, and experience. With its help, employers form the first idea of the applicant for a vacancy. At the stage of acquaintance with the resume, the boss can decide for himself whether this or that candidate is suitable for the proposed position or not.
In order to interest the future employer, the personal information, duties and achievements of the sales assistant in the resume should correspond as much as possible to the requirements for the vacancy.
Personal information and contact details
:It is advisable to indicate the following general information:
- Full Name;
- Family status;
- contact details (address, phone number);
- photo.
- here it is worth clarifying which vacancy you are applying for;
- you can specify the wishes and requirements for the future place of work.
Education
information about the main additional education(courses, seminars, trainings, internships) are provided in the following order:
- receipt date;
- end date (month, year);
- Name educational institution, faculty name;
- level of education (secondary, secondary technical, incomplete higher, higher, etc.);
- the name of the specialty.
experience
This section indicates data for each place of work, starting with the last (current):
- receipt date;
- end date (month, year);
- Company name;
- direction of the company;
- the name of your activity;
- functional responsibilities;
- acquired skills, abilities, achievements.
When filling out the section, it is worth limiting yourself to experience over the past 10 years, since knowledge and skills acquired a long time ago may not be of interest to the employer.
Professional skills
In the section you need to list your abilities and skills suitable for the job you want to take
Responsibilities of a salesperson for a resume
General Tasks
We list the general tasks that a sales assistant should be able to cope with:
- acceptance of goods, placement and display on the trading floor;
- registration of price tags;
- window dressing;
- tracking consumer demand for a particular product;
- advising customers, assistance in fitting;
- packaging of purchased products;
- card design regular customer;
- making settlements with customers;
- work with newcomers, participation in the adaptation of new employees, mentoring;
- preparation of sales reports, cash reports;
- participation in the inventory.
There are a number of requirements for the identity of the applicant:
- sociability;
- attentiveness;
- stress resistance;
- grammatically correct speech;
- courtesy and knowledge of etiquette.
There are also specific conditions, depending on the vacancy. In particular, the duties of an auto parts seller for a resume, in addition to general ones, may include specific requirements such as knowledge of the material part of the engine.
Depending on the characteristics of the organization, sometimes there are other requirements for knowledge. For example:
- possession of a driver's license;
- knowledge of Russian legislation. In particular, the law "On Protection of Consumer Rights";
- possession foreign language(most often in English);
- Availability medical book;
- ability to work in the program 1C and other specialized software etc.
The functional responsibilities of the seller for a resume are largely determined by the specifics of the outlet or store in which he will work. Let's consider some of them.
Responsibilities of a sales assistant for a resume - clothing
Job Responsibilities seller Not food products(for summary) suggest:
- pre-sale preparation. This is cleaning, steaming, ironing clothes;
- placement on showcases, hangers and mannequins;
- rejection of goods;
- the duties of a clothing sales consultant (for a resume) include consulting on the characteristics of a thing: size, material from which it is made;
- knowledge of the size grid of various clothing manufacturers;
- ability to take care of various types clothing and types of fabrics;
- job responsibilities of a clothing seller (for a resume) also provide for the ability to offer the buyer an alternative product;
- assistance to the buyer during fitting, etc.
Responsibilities of a shoe salesman (for resume)
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- knowledge of the assortment and size range of shoes presented in the store, and its quality characteristics (the material from which the shoes are made, etc.);
- determination of the size of shoes required by the buyer;
- knowledge of the rules for the care of shoes, the rules for its storage;
- assistance to customers in fitting;
- displaying shoes on store windows, etc.
Responsibilities of a Furniture Seller (for resume)
Job responsibilities of a furniture sales consultant for a resume include:
- advising clients, explaining the features of a particular model of furniture;
- knowledge of furniture assembly and maintenance;
- implementation of clarifications regarding the types of wood, properties of fiberboard, chipboard or other materials used for the manufacture of furniture;
- security control and appearance samples;
- scheduling the delivery of furniture;
Responsibilities of a sales assistant for a resume (products)
The job responsibilities of a grocery seller (for a resume) are the following list:
- skills in working with weights;
- calculating the purchase price;
- product packaging;
- consultations on quality, taste characteristics;
- monitoring expiration dates;
- content commercial equipment(refrigerators, showcases) in proper sanitary condition;
- sorting, sorting products;
- registration of write-off acts, markdown acts, etc.
Material and other liability of the seller
The seller is a financially responsible person. He is responsible for the safety of the goods sold in the store, for the cash at the cash desk, and for commercial equipment. The position of the seller is included in the List defined by Appendix 1 to the Decree of the Ministry of Labor No. 85 of December 31, 2002, which means that after a successful interview during the employment of an employee, the employer can draw up a liability agreement with him.
Job description seller of non-food products[name of organization, enterprise, etc.]
This job description has been developed and approved in accordance with the provisions and other regulations governing labor relations In Russian federation.
I. General provisions
1.1. The seller of non-food products belongs to the category of technical executors, is hired and dismissed from it by order of the director of the enterprise upon submission [fill in as needed].
1.2. A person with an initial professional education, without presenting requirements for work experience, or secondary vocational education, without presenting requirements for work experience, or secondary (complete) general education and special training according to the established program, without presenting requirements for work experience.
1.3. The seller of non-food products directly reports to [insert as appropriate].
1.4. During the absence of the seller of non-food products (vacation, illness, etc.), his duties are performed in the prescribed manner by the appointed deputy, who is fully responsible for the proper performance of the duties assigned to him.
1.5. In its activities, the seller of non-food products is guided by:
regulatory documents and teaching materials on issues of work performed;
the Charter of the enterprise;
Rules of internal work schedule;
Orders and instructions of the director of the enterprise and the immediate supervisor;
This job description.
1.6. The seller of non-food products must know:
Assortment, classification, characteristics, purpose of goods, methods of using and caring for them;
Rules for decoding the article and marking;
Retail prices;
Techniques for selecting, measuring, cutting, picking goods, product size scales and rules for their determination;
Basic requirements of standards and specifications imposed on the quality of goods, packaging and labeling;
Types of marriage and rules for the exchange of goods;
Warranty periods for the use of goods;
The device and rules for the operation of the serviced trade and technical equipment and control cash register;
Ways to reduce product losses, labor costs, electricity and increase income;
Techniques and methods of active service for various contingents of customers, taking into account their gender, age, level of knowledge about the product and other features;
State of fashion of the current season;
The main types of raw materials and materials used for the manufacture of goods, and ways to recognize them;
The main suppliers of goods and features of the range and quality of their products;
Design principles for countertop, in-store and window display cases;
Methods for summarizing data on customer demand;
The procedure for receiving goods from suppliers;
Marriage rules;
The procedure for conducting an inventory;
The procedure for compiling and issuing commodity reports, certificates for marriage, shortage, regrading of goods and acceptance certificates for the transfer of material values.
II. Functions
The following functions are assigned to the seller of non-food products:
2.1. Customer service.
2.2. Calculation of the cost of the purchase and issuing a check.
2.3. Goods packaging.
2.4. Window dressing and stock control.
2.5. Participation in the inventory.
III. Job Responsibilities
To perform the functions assigned to him, the seller of non-food products is obliged:
3.1. Provide customer service: offer and display products, demonstrate them in action, help in choosing products.
3.2. Calculate the purchase price and write a check.
3.3. Issue passports for goods that have a warranty period of use.
3.4. Monitor the timely replenishment of the working stock of goods, their safety, serviceability and proper operation of equipment, cleanliness and order in the workplace.
3.5. Prepare goods for sale: unpacking, assembling, picking, checking performance, etc.
3.6. Prepare the workplace: check the availability and serviceability of trade and technical equipment, inventory and tools, place goods by groups, types and varieties, taking into account the frequency of demand and ease of work.
3.7. Receive and prepare packing material.
3.8. Clean up unsold goods and containers.
3.9. Prepare goods for inventory.
3.10. Work as needed for cash register, count checks (money) and hand them over in the prescribed manner, check the sales amounts with the readings of cash counters.
3.11. Arranging counter and in-store display cases and monitoring their condition.
3.12. Participate in the receipt of goods, notify the administration of the receipt of goods that do not correspond to the labeling (invoice list).
3.13. Compose and arrange gift and holiday sets.
3.14. Study customer demand.
3.15. Receive goods from the warehouse.
3.16. Participate in inventory taking.
3.17. Compile and draw up commodity reports, certificates for marriage, shortage, re-grading of goods and acceptance certificates for the transfer of material values.
3.18. Resolve disputes with customers in the absence of administration representatives.
3.19. Supervise lower-skilled salespeople and apprentices.
IV. Rights
The seller of non-food products has the right:
4.1. Get acquainted with the draft decisions of the management of the enterprise on the issues of its activities.
4.2. Submit proposals for improvement of the work related to the responsibilities provided for in this instruction for consideration by the management.
4.3. Receive from leaders structural divisions, specialists information and documents on issues within its competence.
4.4. Require the management of the enterprise to assist in the performance of their duties and rights.
4.5. [Enter as required].
V. Responsibility
The seller of non-food products is responsible for:
5.1. For non-performance (improper performance) of their official duties provided for by this job description, within the limits determined labor law Russian Federation.
5.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.
5.3. For causing material damage- within the limits determined by the labor, criminal and civil legislation of the Russian Federation.
The job description was developed in accordance with [name, number and date of the document].
Head of structural unit
[initials, last name]
[signature]
[day month Year]
Agreed:
Head of the legal department
[initials, last name]
[signature]
[day month Year]
Familiarized with the instructions:
[initials, last name]
[signature]
[day month Year]
Who is a seller? The duties and rights of an employee are determined in accordance with the job description. The specialist is directly subordinate to the commodity specialist and the director of the organization. All trading rules are specified in an official document, which the employee must familiarize himself with before starting work. With his signature, he confirms his agreement with the requirements of a particular trade organization.
Purpose of the seller
The main job of the seller is to provide a large volume of sales. To do this, a specially trained employee must organize optimal conditions for buyers. The more satisfied customers there are, the more likely they will want to return to the store again. People should not only choose goods with convenience, but also have several options his payment.
In the process of work, the seller interacts with other employees of the store. In order to quickly solve current problems that may arise at any time of activity, it is worth constantly being in touch with the merchandiser and the director. For example, if the shelves run out of goods that are most in demand, this must be immediately reported to higher-ranking employees.
The job responsibilities of the seller do not include resolving issues on the optimal display of products in the store. This is what the merchandiser does. The seller only interacts with the buyer and does everything to show the product in the store with better side. He has no right to withdraw products from sale without the permission of higher employees, even if the expiration date has passed. Along with this, it is the responsibility of the seller of the store to check the condition of the products. If there is any damage, the director or merchandiser should be informed immediately.
The director's responsibility is to decide advertising questions and disputes with customers. In addition, he draws up a work schedule and monitors accounting. The duties of the senior seller do not include interaction with inspection services and organizations. This job is also performed by the store manager.
Key Responsibilities of a Seller
The seller is first and foremost the face of the store. It is this person that the buyer sees for the first time, crossing the threshold of the shop. Therefore, the rights and obligations of the seller are closely interconnected with customer feedback about the store. An employee who works on the trading floor must be friendly to customers, should try to answer all questions that arise. In addition, he serves customers at the checkout and maintains cash documents (if there is no cashier position).
The duties of the seller also include: arranging products on the shelves, stimulating sales of the type of goods specified by the administration, receiving goods from suppliers, sticking price tags, inventory, monitoring the timing of product sales.
If the store is large enough, a senior salesperson should work there. The job responsibilities of this employee are described separately. The specialist not only monitors the promotion of goods, but also controls the work of junior staff. In addition, the senior seller, along with the wards, can serve buyers, carry out an inventory, and also accept inspection bodies together with the director.
The job responsibilities of a cashier may not include customer service. This employee is located in a specially designated area in the hall and works with buyers who are already ready to make a purchase. The cashier must be extremely careful. The slightest shortage during the inventory falls on the shoulders of the seller-cashier.
Arrangement of goods on the shelves
Replenishment of products in the trading floor occurs in accordance with the schedule, which is the director of the institution. Checking the safety of the goods is part of the job responsibilities of the sales assistant. Every day before the opening of the store, the employee must check the presence of certain products on the shelves. For successful sales throughout the day, there must be a sufficient amount of products on display cases and racks. This is especially true for grocery supermarkets. If necessary, in the middle of the shift, you can put additional units from the storage room.
Behind correct placement goods on the shelves are monitored by the seller. His duties are described in the job description. If the products on the shelves during the shift of a particular employee will be incorrect or uneven, the merchandiser has the right to apply preventive measures. The product is displayed neatly and evenly relative to the edge of the rack. Perishable products are brought to the fore. If the product is about to expire, it must be displayed in a way that will attract the attention of the buyer.
Free space on the racks is not allowed. It is the responsibility of the store clerk to control the correct placement of products. If any product has ended before the end of the working day, it is worth laying out other products that are in stock in sufficient quantities in its place.
Safety of goods in the hall
In a huge supermarket, it can be difficult to keep track of how customers behave on the trading floor. In most cases, store owners install video cameras that help to quickly identify violators. However, sellers are also responsible for the safety of goods on the trading floor. The larger the retail space, the more employees you need to put on it. The job responsibilities of the sales consultant include monitoring the safety of products on their site, the area of \u200b\u200bwhich should not exceed 10 square meters. m. In addition, employees monitor the behavior of customers at the checkout, as well as near the cells in which customers leave personal belongings.
If any controversial situation with the buyer, the seller is obliged to behave politely and correctly. In the event of life-threatening circumstances, you should immediately press the panic button or call law enforcement officers by phone.
Working on the trading floor, the seller is obliged to ensure that buyers carefully handle the goods, loose and breakable items must be transported in special carts. Special attention should be given to expensive products. Customers should not enter the clothing departments with food or pets. The rights and obligations of the seller include a polite explanation to the buyers of their mistakes, it is permissible to indicate violations. Through visual observation, the store employee identifies suspicious visitors who can take out products in their clothes, purse or umbrella. In case of damage to the commodity unit, the seller identifies the violator and obliges him to reimburse the cost of the product.
If the goods in the store are not guarded at night, the sellers are obliged to monitor the safety of the products. For this, a special duty schedule is established. Job responsibilities of the seller are described in the instructions. The employee must be aware in advance that from time to time he will have to work at night. In this case, the change will be paid at a double rate.
Sales promotion
At the direction of the administration of the trading establishment, the duties of the senior seller include stimulating sales of a particular type of product. Sell goods in short time It is possible with the help of various promotions and the correct appeal to the client. In most cases, stimulation is necessary if the store plans to switch to another assortment or if the sales area is closed. In addition, in the shortest possible time it is necessary to sell food and cosmetics that have an expiration date.
With the help of stimulation, you can significantly increase sales. This is especially true before various holidays. For example, before New Year holidays sellers are obliged to offer their customers high-quality New Year's toys.
The seller's behavior in sales promotion plays one of the most important roles. Even if the buyer came to the store for some other product, the employee is obliged to draw his attention to another type of product.
Reception and placement of goods
The senior seller accepts and arranges the goods on the racks. The job responsibilities of this employee include reconciliation of the actual availability of goods with invoices. The senior seller works together with the merchandiser. Products come to the store from the distribution center in special boxes marked with certain names. The seller takes out the goods, counts them and marks them in a special journal. Additionally, electronic accounting is carried out using the 1C program.
From local suppliers, the senior seller can accept products without the help of a director or merchandiser. At the same time, senior employees have the right to control the activities of the seller. After receiving the products are placed on the racks. This is done in such a way as to ensure buyers easy access to goods limited time storage. It is the responsibility of the seller of products to sell the goods as soon as possible.
Price tag sticker
Each type of product must have a price tag. This allows the buyer to receive complete information about the product. It is the responsibility of the seller of clothing and products to timely apply price tags with up-to-date information. This must be done at the time of receipt of the goods. Fully prepared products should be displayed on the racks.
The price tag must contain information about the name of the product, weight, composition and cost. If prices are updated during the promotion period, this information must be available to the client. Price tags need to be changed immediately. Compliance with this rule is constantly monitored by the merchandiser and the store manager. Participation in the inventory is also the responsibility of the seller. It is necessary to transfer the goods to the director in the proper form with the appropriate price tags.
Customer service at checkout
Working at the checkout is one of the most responsible jobs. The shift begins with the opening of the invoice. During the purchase by the client, the specialist fixes the goods in the expense document, indicates how many units were sold. In this case, you should act especially carefully. In the event of any inconsistencies, the cashier will be responsible. After the transaction at the checkout, the electronic invoice closes automatically.
The job responsibilities of the seller-cashier include receiving money from the buyer. The cash register opens automatically after the invoice is closed. At the end of the process, the seller is obliged to issue a check to the buyer, which will indicate an amount equal to the value indicated in the expense document.
Often there are situations when buyers refuse the goods after it has been punched at the checkout. The seller does not solve such a problem. His duties are to involve a merchandiser or store manager. Rejected goods can only be accepted by a representative of the administration. Additionally, a special document is drawn up, in which the name of the product and its cost are recorded. It is strictly forbidden to independently return money to customers when returning goods, as well as delete expense documents from the system.
How should a cashier behave?
Throughout the day, the employee is responsible for the safety Money at the checkout. In the event of a situation that threatens life or products, the seller is obliged to press the panic button. The director or merchandiser at any time can carry out an intermediate recount of money at the cash desk. If the amount of cash does not match the figures in the expenditure documents, the cashier will be punished.
The collection of the cash register is carried out after the end of the working day. Identical banknotes are stacked in separate bundles and transferred to employees financial institution. The operation is recorded in an official document, as well as in in electronic format. More experienced salespeople can be promoted to cashier supervisors. Additionally, their duties will include the control of all cashiers, correct design primary documents, accounting and timely replacement of the cash tape.
Seller's responsibility
The face of the store in the first place is the seller. His duties are reduced to competent customer service. If, through the fault of an employee, the client experienced negative emotions when contacting the store, the first will be responsible to the administration. The reputation of a trading company is of great importance, and this must be remembered.
The seller is also liable for the safety of the goods in the store. If any products are lost or damaged during the shift, the employee will have to pay for the damage. In most cases, the cost of goods is deducted from wages. In addition, the seller is responsible for the timely display of products on the shelves, the availability of price tags, the correct execution of reports, and polite treatment of customers. All this together affects the reputation of the store. If the client is satisfied with everything, he will definitely return again. Any violation of the job description may lead to disciplinary action. The store manager has the right to dismiss the seller without giving a reason.
Seller's rights
The store employee has the right to receive wages in accordance with staffing. If the labor is not paid properly, the seller can apply to the relevant authorities for help. Litigation is out of the question. The obligations and achievements of the seller are recorded in the relevant document, which will certainly be considered in court.
The seller has the right to make suggestions to improve the work of the store, as well as the quality of customer service. Initiative employees are more likely to be promoted.
“Why should I do this? This is not my job. I won't." Do you want to avoid such statements? Make sure the job description sales assistant was clear, and the section on the job responsibilities of the sales assistant was carefully read by him. To simplify the first task for you, we offer a sample sales assistant job description.
Sales Consultant Job Description
(Job description of the seller)
APPROVE
CEO
Surname I.O. ________________
"________"_____________ ____ G.
1. General Provisions
1.1. The sales consultant belongs to the category of technical performers.
1.2. The sales consultant is appointed to the position and dismissed from it by order CEO company / store manager.
1.3. The Sales Consultant reports directly to the Store Director / Section Manager.
1.4. During the absence of the sales assistant, his rights and obligations are transferred to another official, which is announced in the order for the organization.
1.5. A person who has primary vocational education, without presenting requirements for work experience, or secondary vocational education, without presenting requirements for work experience, or secondary (complete) general education and special training according to an established program, without presenting requirements for work experience.
1.6. The sales consultant is guided in his activities by:
- legislative acts of the Russian Federation, including the Law on the Protection of Consumer Rights;
- Charter of the company, Internal labor regulations, other regulations companies;
- orders and directives of the management;
- this job description.
2. Responsibilities of the sales assistant
The Sales Consultant performs the following duties:
2.1. Monitors the availability of a sufficient amount of goods in the trading floor and, if necessary, replenishes it.
2.2. Helps customers in choosing goods, gives advice to customers on the range of goods offered for sale in the store, consumer properties and product features.
2.3. Participates in sales promotion certain types goods, in promotions store: draws the attention of buyers to a given product by placing it in the most viewed places, through additional consultations of buyers on features and benefits this product and in another way.
2.4. Helps the merchandiser or store manager to receive goods.
2.5. Prepares goods for sale: unpacking, assembling, picking, checking performance, etc.
2.6. Monitors the availability of price tags for goods, their correct placement and the correct indication of all information in the price tag (product name, price, weight, etc.). The seller sticks the price tags prepared and handed over to him by the merchandiser or director: after the acceptance and placement of the goods; after price update; in case of detection of discrepancy between the price tag and the requirements of the rules of trade; in other cases, at the direction of the director or merchandiser.
2.7. Participates in inventory.
2.8. Keeps track of product sales. Upon detection of expired goods, the seller must immediately remove the goods from the place of sale and give this information to the merchandiser or director.
2.9. Resolves disputes with customers in the absence of administration representatives.
2.10. Participates in classes (training) conducted for sellers to increase the level of knowledge on the properties and features of products, merchandising of goods, work at the checkout and other knowledge and skills necessary for work.
2.11. Participates in in-store team meetings.
2.12. Informs the store manager about all emergency situations in his work.
The seller is obliged to fulfill other, not described in this job description, orders of the administration, caused by production needs.
3. Rights of the sales assistant
The sales consultant has the right:
3.1. Make suggestions for improving the work related to the duties provided for in this job description.
3.2. Report to higher management on all identified deficiencies within their competence.
3.3. Require management to provide organizational and technical conditions and registration established documents necessary for the performance of official duties.
3.4. Make decisions within your competence.
4. Responsibility of the sales assistant
The sales consultant bears the collective liability for the safety of goods in the store.
In addition, the sales consultant is responsible for:
4.1. For non-performance and / or untimely, negligent performance of their duties.
4.2. For non-compliance current instructions, orders and instructions for the preservation of trade secrets and confidential information.
4.3. For violation of the internal labor regulations, labor discipline, safety and fire safety rules.
