02.12.2019

Night club. Management and Staff


Country support:
operating system: Windows
Family: Universal Accounting System
Purpose: Business automation

Night club program

The main features of the program:

    You will form a single database of customers with all the necessary contact information

    To identify customers, you can use personal and depersonalized club cards

    You can also give your customers comfortable bracelets.

    You will be able to see the history of visits for any day and for any client

    The program will keep the history of all sales for any day, so that it is possible to build visual analytical reporting

    You will be able to use different equipment to increase the productivity of your organization

    Check and other various documents can be generated automatically by the program

    piecework wage employees can be calculated automatically

    You will be able to maintain a full-fledged financial accounting: keep income, any expenses, see profits and view various analytical reports

    Convenient warehouse accounting will help you see the exact balance of any product or raw material in any warehouse

    For the director, a whole range of management reports is provided that will help analyze the activities of the organization from different angles.

    Integration with the latest technologies will allow you to shock customers and deservedly gain a reputation as the most modern company

    Reliable control will be ensured by integration with cameras: the program in the captions of the video stream will indicate the data on the sale, payment received and other important information

    A special program will save a copy of all your data in the program on a schedule without the need to stop working in the system, automatically archive and notify you of readiness

    Reserve
    copying

    The planning system allows you to set up a backup schedule, receive important reports strictly in certain time and set any other program actions

    Ultra Advanced trade organizations can even order "face recognition". The program will recognize the buyer at the entrance to the store or at the checkout

    You can quickly enter the initial data necessary for the program to work. For this, convenient manual entry or data import is used.

    The interface of the program is so easy that even a child can quickly figure it out.


We have completed business automation for many organizations:

Language of the basic version of the program: RUSSIAN

You can also order the international version of the program, in which you can enter information in ANY LANGUAGE of the world. Even the interface can be easily translated by yourself, since all the names will be placed in a separate text file.


IN modern world Any business needs to be automated. Only automation will give control over the business. Only with the help of the program it is possible to maintain order in the organization. Nightclubs are not left out. On this page the program of the nightclub will be presented.

The control of the club begins with the control of its guests. This is not only face control, it is the control of the goods sold to each client and payment for this product. The program for the club can organize this control different ways. The most advanced method is when each client is given some identifying means at the entrance. This is usually a card with a barcode or a bracelet. Each wristband the club app will provide unique number. This number will only be associated with this visitor of the entertainment facility during the current visit of the guest. Therefore, in the presence of such automation of clubs client base conduct with assignment to each identification number will be optional.

So, when the client received a club card or bracelet. He goes into the establishment and rests. When he needs to buy something, like drinks, he gives the bartender or waiter his bracelet. The club work program attaches all purchases to this bracelet or card. Such a system of the club saves the attendants from working with money and deprives them of the opportunity to steal! Nightclub personnel management will also contain bonuses and rewards for those employees who performed best in the reporting month. Club management is not an easy task, so you need to approach its implementation correctly!

And accounting for the club financial resources performed by a trusted person. You can accept money from visitors in different ways. At the entrance, someone asks to credit a certain amount to the card issued by the application in the club. And most establishments club type asks the guest to pay at the exit. By card or bracelet working programm club will show how many and what kind of goods the visitor ordered during his stay in the institution. Also, the club software will automatically calculate the total amount payable. The nightclub account will definitely deduct the advance payment if you asked the guest to make it at the entrance to the club. Club automation can mark payments from customers both in cash and with a bank card. The club management system, at the request of the client, issues a printout of the purchased goods.

The night club system for particularly demanding customers is supplied with expensive "chips". For example, a face recognition system can be implemented. Face control in the club in this case will be supplemented computer technology. The nightclub automation program will allow you to mark any guest as unwanted, so that the next day the security will not let him through. Also, the control of the nightclub will be able to add any comments to the unwanted guest, for example, the reason why the establishment will no longer let him into its territory. Face control of nightclubs will move to a new level!

Software The club will also keep basic records of goods. You will be able to fill in the nomenclature of goods that will be sold in the club. Night club management will store all goods not in the general list, it will be possible to classify them into groups. The club control program also works with the kitchen. You will be able to calculate complex dishes so that the club management program itself calculates the required number of ingredients.

The club control program is provided free of charge for informational purposes. Club management can be downloaded for free as a demo version. The nightclub application with the help of our specialists will change its functionality according to your desire. You will be able to get a quality product adapted to your business software. And it will surely be modern management club!

The program can be used by:

After watching the following video, you can quickly get acquainted with the capabilities of the USU program - the Universal Accounting System. If you can't see the video uploaded to YouTube, be sure to email us, we'll find another way to show the demo!

In addition to the opinions of ordinary users about the USU program, the opinions of experts are now presented to your attention. Anatoly Wasserman was born on December 9, 1952. Graduated from the Odessa Technological Institute of the Refrigeration Industry as an engineer. After graduation, he worked as a programmer. Then - system programmer. For the first time he appeared on the screen in 1989 in the club “What? Where? When? ”, Then - on the“ Brain Ring ”. In the television "Own Game" he won fifteen victories in a row in 2001-2002 and became the best player of the decade in 2004. Five-time champion of Ukraine in the sports version of "Own Game". Four-time champion of Moscow in the sports version of "Own Game", bronze medalist of the same competition, silver 2017. Silver medalist of the "Connoisseurs" - the World Games of Connoisseurs - 2010 in "Own Game".

In addition to the opinions of ordinary users about the USU program, the opinions of experts are now presented to your attention. Alexander Druz - the first master of the intellectual game "ChGK". Six times he was awarded the "Crystal Owl" prize as the best player of the club. Winner of the "Diamond Owl" - a prize for the best player. Champion of the television version of "Brain Ring". In the television program “Own Game” he won the “Line Games”, “Super Bowl”, won the “III Challenge Cup” with the team, set an absolute performance record in one game. Author and presenter intellectual games And educational programs on various TV channels.

In addition to the opinions of ordinary users about the USU program, the opinions of experts are now presented to your attention. Maxim Potashev - master of the game “What? Where? When?”, four-time winner of the Crystal Owl prize, two-time world champion, three-time champion of Russia, six-time champion of Moscow, three-time winner of the Moscow Open Championship in the game “ChGK”. According to the results of the general audience vote in 2000, he was recognized as the best player in all 25 years of the elite club's existence. 50 thousand viewers of the program voted for the candidacy of Maxim Potashev. He received the "Big Crystal Owl" and the main prize of the anniversary games - the "Diamond Star" of the master of the game. Member of the Board and since 2001 - Vice-President of the International Association of Clubs. By profession - a mathematician, marketer, business coach. Graduated from the Faculty of Management and applied mathematics, taught at the Department of General and Applied Economics at the Moscow Institute of Physics and Technology. In August 2010, he was elected President of the All-Russian public organization Federation of Sports Bridge of Russia. Heads consulting company, which helps various organizations solve problems related to sales, marketing, customer service and business process optimization.

In addition to the opinions of ordinary users about the USU program, the opinions of experts are now presented to your attention. Sergei Karyakin. At the age of 12, he became the youngest grandmaster in the history of mankind. Listed in the Guinness Book of Records. Won the Candidates Tournament. FIDE World Cup Winner. World Rapid Chess Champion, World Blitz Champion. Honored Master of Sports of Ukraine. Honored Master of Sports of Russia, Grandmaster of Russia. He was awarded the Order of Merit, III degree. Member of the Public Chamber Russian Federation VI composition. Repeated winner of children's and youth championships of the world and Europe. Winner and prize-winner of a number of major tournaments. Champion of the XXXVI World Chess Olympiad as a member of the Ukrainian team, silver medalist of the Olympiad as a member of the Russian team. He showed the best result on his board and got the first individual prize (on the 4th board). Champion of Russia with the best result on the 1st board. World champion in the Russian team. Semi-finalist of the World Cup. Winner of several international tournaments.

Opportunities to control and manage a nightclub

The activities of the night club are managed by a director (manager) appointed by the founder. Its functions include the solution of the whole range of issues related to the activities of the institution.

The director (manager) reports directly to the managers of the technology department (shift manager), the program director (promoter) responsible for the entertainment part of the club’s work (most often everything related to marketing belongs to his department), accounting with personnel service(usually combined), operations engineer (senior technician), whose department provides the technical side of the activity, shift supervisor of the security service.

The casino staff must have at least two managers whose duties - in shift work - include constant visual monitoring of the work of the nightclub, the actions of visitors and employees of the institution. In the event of disputes between club employees and visitors, he acts as an arbitrator, whose decision is final. The shift manager is considered the main official club that day. His recommendations and instructions are binding on club employees and visitors. Often the manager has to accept complaints from both visitors and employees about the supposedly incompetent actions and decisions of the shift manager. But these are all emotions. Typically, the manager selects managers who strictly perform the tasks assigned to them by the management. Those who do not agree with the policy of the club do not stay in such positions for a long time.

The most numerous employees of the club are employees of the technological department (bartenders, cooks, waiters, barbeques, cleaners, buyers). Their total number depends on the number of bar counters, seating at the tables in the institution, the total number of rooms in the club. The director (manager) of the club determines the work schedule for the employees of this department for a month. For the rest of the departments, a recommended work schedule for the staff is drawn up, which is adjusted on the spot. The peak of the load on the work of the institution occurs on calendar weekends and holidays, when all the employees of the nightclub go out to work. in full force and often work beyond the advertised opening hours of the institution. Some establishments have special requirements for hall employees:

wear clothes without pockets;

do not have any jewelry on your hands.

The club has a security service (SB), the main task of which is to protect the interests of the club from unlawful encroachments on its property by any persons and to protect the dignity, honor, health and personal property of visitors to the institution from criminal encroachments. The work of the Security Council is supervised by its chief, who determines the number of employees and distributes duties among them. The activity of the security service is licensed. Also, Security Service employees must have a license to work. Those clubs that do not have the opportunity to make a license for the SB call their guards administrators. Go to such a trick from the inspection authorities. The head of the security service usually reports directly only to the founder (owner) of the institution.

On each specific day, the work of the club is serviced by the duty unit of the Security Service, consisting of the shift supervisor appointed by the head of the Security Service, employees of the stationary posts of the Security Service, the security team of the dance floor, the control group technical means, reserve SB. The quantitative composition of the duty unit of the Security Service is determined by its head.

The shift supervisor directly supervises the activities of the unit on duty and - in the absence of the head of the security service - is the senior security officer in the club. He reports only to the director of the club. His safety instructions are binding on all other employees.

The functions of security officers working at stationary posts: checking the availability of entrance tickets from visitors, compliance with public order at the entrance, both inside and outside, prevention and suppression of illegal attempts to enter the territory of the club. In total, two stationary posts are installed; the first is at the main entrance to the club, and the other is at the service entrance. The first stationary post is served by three security officers, the second - by one or two security officers (at the discretion of the shift supervisor).

Functions of Security Service employees working in the dance floor team: visual control of the order in the hall, prevention and suppression of any illegal actions of club visitors or its employees who violate the order in the hall, internal rules and institution requirements.

The number of Security Service employees working in the team serving the dance floor is determined by the shift supervisor. Surveillance cameras can be installed at certain points in the hall. From time to time, Security Service employees move around the hall, carefully observing the behavior of visitors and club employees.

Functions of the control group by technical means: monitoring the process of serving visitors by bartenders and waiters, as well as suppressing illegal actions of visitors. The control group by technical means is located in a separate room. Monitors are installed in the room, on the screens of which the tracking cameras installed throughout the club, even in completely unexpected places, transmit the image. If necessary, the control group can carry out audio and video recording of what is happening in the club. The number of employees of the control group by technical means is determined by the head of the SB shift.

The functions of the security guards who are in reserve: to be in constant readiness to come to the aid of the security guards at stationary posts and the dance floor team, as well as providing assistance if an order is received from the shift supervisor. The number of security personnel on standby is determined by the shift supervisor. [ 3 ]

Financial activities of the nightclub

In cases where night club is not legal entity, but represents one of the divisions of the parent organization, then all its financial activities are reflected in the accounting documents of the organization. It is the parent organization that owns all the equipment of the club, the employees are in its staff, and, accordingly, all the income of the institution is the income of the parent organization. In the interests of the club, the parent organization concludes agreements with legal entities and individuals, and bears responsibility for them.

Settlements with the budget for the amounts received from the nightclub are made as follows: from the total amount of profit received by the parent organization from all types of activities, the amount of profit from the club's activities is deducted.

The club's profit is formed as the difference between the amount of income from the club's activities and the club's actual costs included in the full cost of organizing this activity. The income of the club is formed from the proceeds from the sale of entrance tickets, the sale of drinks from the bar, the proceeds of the restaurant. It happens: non-profit organization"Public charitable foundation» establishes the club. All money from the activities of the club goes to the fund. And the tax authorities do not have the right to check the financial activities of the fund.

Rules of conduct for visitors to the nightclub

Individuals who meet the accepted requirements for a nightclub visitor can purchase a fixed-price entry ticket (subject to availability). The ticket price is determined by the club administration.

Visitors to the club are required to follow the rules of conduct on its territory:

behave correctly, with restraint, not allow obscene expressions and behavior that violates the peace and rest of other visitors;

promptly comply with the requirements of the security officers. At the same time, a visitor who does not agree with the requirements of a security officer has the opportunity to challenge his actions with the administrator, but only after all the requirements of the employee are met by him.

Visitors are prohibited from:

enter the club in a state of intoxication or in a state of narcotic intoxication;

bring into the territory of the club any type of weapon, regardless of the presence of documents giving the right to carry it, as well as poisonous, combustible and explosive substances;

to make film, photo and video filming on the territory of the casino without the permission of the administration;

visit the institution in sports and work clothes.

The club administration has the right to expel any visitor from the club without explanation.

Program:

Block I: What prevents you from finding and keeping the right people?
- What is it needed for systems approach to personnel management?
- Selection and adaptation - elements of the HR system that provide the basis for an effective business.
- What are the problems encountered in the selection and adaptation of staff?
- Who is responsible for the selection and adaptation of personnel?

Block II: How to build a recruitment - an effective conveyor?
- What is the basis of effective recruitment?
- What stages in the recruitment process do you need to go through to get a positive result?
- Principles, methods, sources and tools for effective recruitment?
- How to evaluate the effectiveness of recruitment?

Block III: How to choose the best employee?
- What do we evaluate during the interview?
- Why do we need a competency model and a behavioral portrait of the position?
- What tools to use to get reliable answers to all questions?
- The practice of using candidate assessment tools.

Block IV: How not to lose the right employee?
- Why is it necessary to adapt new employees?
- How to organize the process of adaptation?
- How to evaluate the effectiveness of the adaptation process?
- Adaptation is over. Need to do something further?

As a result you will get:

1. A clear understanding of the processes of selection and adaptation of personnel.
2. Effective tools candidate evaluations.
3. Ability to select the best employees.
4. Indicators of the effectiveness of the processes of selection and adaptation of personnel.

Speaker Information

Education:

1990-1994 graduated with honors from the Minsk Higher Military-Political Combined Arms School, specializing in social psychology teacher;
- 1999-2003 graduated from the Belarusian State Economic University, higher school management and business, majoring in Marketing.

Experience: 15 years in the automotive business.

Avtomir Group of Companies, Moscow, HR Director, 6 years

Key achievements:
Created working system training of personnel reserve. The appointment of reservists is over 70%. Integral assessment of performance one year after appointment at the level of good. Program Personnel reserve won the competition for the most productive project of the company.
- A system for assessing and developing personnel has been created, ensuring the achievement business results. 71% of business unit managers are classified as high-potential employee and fit for the position. Completed project Evaluation and development of personnel became the winner of the competition The most productive project of the company.
- Developed and implemented in-house automated system goal setting and KPI calculation associated with the employee remuneration system. Due to the introduction of the system, it was possible to ensure correct planning and evaluation of results.
- Implemented a project to improve the efficiency of productive staff. Height target amounted to more than 40%.
- Implemented a project for recording and controlling the working time of employees. The growth of labor productivity amounted to 30% or more for different categories of employees.

GK Triple Minsk, Deputy CEO for personnel management and organizational development, 1 year
- Key achievements:
IN as soon as possible reorganized the management system in the company.
Provided correct budget planning, monitoring the achievement of planned targets.
Thanks to the implementation of the personnel management system, he ensured effective recruitment, introduced a system of remuneration based on KPI that is transparent to the owner and top management.
Improved the manageability and efficiency of the group of companies. Positive dynamics was recorded in all major business areas.
- International Automobile Holding Atlant-M, Moscow, HR Director, 9 years

Key achievements:
- Personnel performance indicators of profitability and productivity at plan level or above plan.
- Staff turnover is below the market average by 10-15%.
- Optimization of staffing in the fall of the market without additional staff costs.
- Winner of the HR Brand Award in the Automotive Business nomination.

1. I (the Client) hereby express my consent to the processing of my personal data received from me in the course of sending an application for information and consulting services / admission to study in educational programs.

2. I confirm that the number I have provided mobile phone, is my personal phone number assigned to me by the operator cellular communication and ready to take responsibility for Negative consequences caused by my giving a mobile phone number belonging to another person.

The Group of Companies includes:
1. LLC "MBSH", legal address: 119334, Moscow, Leninsky Prospekt, 38 A.
2. MBSH Consulting LLC, legal address: 119331, Moscow, Vernadsky Avenue, 29, office 520.
3. CHUDPO "MOSCOW BUSINESS SCHOOL - SEMINARS", legal address: 119334, Moscow, Leninsky Prospekt, 38 A.

3. For the purposes of this agreement, “personal data” means:
Personal data that the Client provides about himself consciously and independently when filling out an Application for training / receiving information and consulting services on the pages of the Website of the Group of Companies
(namely: last name, first name, patronymic (if any), year of birth, level of education of the Client, selected training program, city of residence, mobile phone number, email address).

4. Client - an individual (a person who is a legal representative individual under the age of 18, in accordance with the legislation of the Russian Federation), who filled out the Application for training/receiving information and consulting services on the Website of the Group of Companies, thus expressing their intention to use the educational/information and consulting services of the Group of Companies.

5. The Group of Companies generally does not verify the accuracy of the personal data provided by the Client and does not exercise control over his legal capacity. However, the Group of Companies proceeds from the fact that the Client provides a reliable and sufficient personal information on the issues proposed in the registration form (Application form), and keeps this information up to date.

6. The Group of Companies collects and stores only those personal data that are necessary for admission to training / receiving information and consulting services from the Group of Companies and organizing the provision of educational / information and consulting services (execution of agreements and contracts with the Client).

7. The information collected allows sending information to the e-mail address and mobile phone number specified by the Client in the form of e-mails and SMS messages via communication channels (SMS mailing) in order to conduct a reception for the provision of services by the Group of Companies, organize the educational process, send important notices such as changes to the terms, conditions and policies of the Group of Companies. Also, such information is necessary for promptly informing the Client about all changes in the conditions for the provision of information and consulting services and organizing the educational and admission process for training in the Group of Companies, informing the Client about upcoming promotions, upcoming events and other events of the Group of Companies, by sending him mailings and information messages, as well as for the purpose of identifying a party under agreements and contracts with the Group of Companies, communication with the Client, including sending notifications, requests and information related to the provision of services, as well as processing requests and applications from the Client.

8. When working with the personal data of the Client, the Group of Companies is guided by federal law RF No. 152-FZ dated July 27, 2006 "About personal data".

9. I am informed that at any time I can opt out of receiving information to the e-mail address by sending email to address: . It is also possible to unsubscribe from receiving information by e-mail address at any time by clicking on the "Unsubscribe" link at the bottom of the letter.

10. I am informed that at any time I can refuse to receive SMS mailings to the mobile phone number indicated by me by sending an e-mail to the address:

11. The Group of Companies takes the necessary and sufficient organizational and technical measures to protect the Client's personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties with it.

12. This agreement and the relations between the Client and the Group of Companies arising in connection with the application of the agreement are subject to the law of the Russian Federation.

13. By this agreement, I confirm that I am over 18 years old and accept the conditions indicated by the text of this agreement, and also give my full voluntary consent to the processing of their personal data.

14. This agreement governing relations between the Client and the Group of Companies is valid throughout the entire period of the provision of the Services and the Client's access to the personalized services of the Website of the Group of Companies.

LLC "MBSH" legal address: 119334, Moscow, Leninsky Prospekt, 38 A.
MBSH Consulting LLC legal address: 119331, Moscow, Vernadsky Avenue, 29, office 520.
CHUDPO "MOSCOW BUSINESS SCHOOL - SEMINARS", legal address: 119334, Moscow, Leninsky Prospekt, 38 A.

The restaurant manager performs the following functions:

Governs financial activities restaurants:

 Controls the work of the accounting department (payment of bills, payroll, cash balance, etc.).

Signs invoices.

 Controls the flow Money and sales level.

Controls payroll.

 Controls the company's expenses.

Performs administrative work:

Creates current trade and administrative plans.

Develops and organizes reporting systems for the implementation of planned economic indicators (sales volume for individual items of the assortment; sales volume per waiter / bartender and per team; average check per guest, average check per table; average check from total sales per waiter / bartender and per team, cost rates for the kitchen and bar, etc.).

 Prepares necessary written reports.

Reports to the founders (investors).

Reviews submitted reports from subordinates.

Corresponds with business partners.

Managing HR:

Hiring and firing staff.

 Provides training.

 Organize trainings for staff.

 Organizes certification of personnel and measures to improve their skills. - Forms a personnel reserve.

 Carries out personnel changes.

 Supervises the performance of staff.

 Approves the internal regulations of the enterprise.

Creates work schedules for shifts and vacations.

 Maintains production discipline among employees.

 Controls the correct use of disciplinary procedures.

Improve the system of incentives - material and moral incentives.

 Forms corporate culture personnel.

 Conduct staff meetings.

Imposes administrative and pecuniary penalties on staff.

Manages marketing:

 Manages the marketing activities of the enterprise (studying guests, analyzing the effectiveness of advertising, studying competitors and suppliers, etc.)

Plans and organizes activities to create a brand and promote restaurant services in the market.

 Analyzes the possibilities of diversifying the restaurant's activities.

Provides operational guidance for:

 Production;

 Service;

Maintenance;

 Sanitation

 Security.

Responsibility:

 The restaurant manager is responsible to the founders (investors) for the profitability of the enterprise - increasing the share of profits and reducing the share of costs, and for his reputation.

For the implementation of the trade and financial plan of the enterprise:

 Revenue plan.

 Plan direct costs for the purchase of products and drinks.

 The cost plan for staff salaries.

 Cost plan for repairs and equipment of premises.

 Cost plan for additional purchase of small equipment.

For the organization of the work of services and departments of the enterprise:

Personnel department.

Accounting departments (chief accountant, chief cashier, calculator, senior storekeeper). - Purchasing services.

 Production shops (kitchens).

 Bar.

 Service management services.

 Banquet service.

 Engineering, technical and operational services.

Administrative office.

For attracting guests to the restaurant:

 Organization of sponsorship and representative events.

For the development of the enterprise:

 Development and updating of the range of main, auxiliary and special menus.

Organization of project teams for the implementation of development programs with the participation of all divisions and services of the enterprise.

Revision of staffing and job descriptions employees of all levels according to the results qualification attestations and evaluation of the performance of the main divisions and services of the restaurant.

Service Interaction:

The manager of a restaurant, in the order of the service hierarchy, is accountable for his actions to the founders (investors) of the restaurant, unless otherwise provided by his employment contract (contract) and the charter of the enterprise.

All personnel of the enterprise are subordinate to the restaurant manager, unless otherwise specified in his employment contract(contract) or not provided for by the charter of the enterprise.

The restaurant manager interacts with the heads of departments and services of the enterprise and through them manages the enterprise and personnel.

The restaurant manager has full administrative power, including administrative, financial, legal, economic and other aspects, granted to him by the founders under an employment agreement (contract) in accordance with the company's charter and within the framework of the legislation of the Russian Federation.


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