Tracking postage pump. Russian Post track the package

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking packages becomes impossible after the package is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, different ways, can wait for sending by plane 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. For it to appear new status, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If 5 days before the end of the protection period, the parcel is not delivered to your Postal office, You have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

Russian Post is the national state postal operator of Russia, a full member of the Universal Postal Union, providing domestic and international postal communications. Receiving, sending and receiving postal items: parcels, small packages, parcels and correspondence; provides financial and delivery services as individuals as well as business.

Russian and foreign online stores often send orders to customers using this particular postal service or integrate with its delivery to provide high-quality and inexpensive services. For example, on the basis of post offices, she organized express delivery and pick-up points, reducing the time for issuing orders in Russia to 2-5 days. Some transport companies combine their ability to transport goods with the vast resources of the national postal operator. So recently she created a project "Rural Delivery" jointly with the Russian Post for delivery to remote points, regional and district centers of Russia, where there are no own branches.

According to the press center, in the 1st quarter of 2018, Russian Post processed 95.7 million international mail items, and more than 60% of online shoppers used delivery services. In 2018, the second stage of the sorting center will be built in Vnukovo, and in 3 years the network of logistics centers will be expanded throughout the country. According to e-commerce experts, the growth of international incoming shipments will continue, mainly due to parcels from China.

Active promotion on the Russian-speaking market of such large Chinese stores, like , Banggood, as well as rapidly gaining popularity of new players, and, have significantly increased the flow of incoming mail. Nevertheless, the Russian Post continues to provide quite high-quality services for the delivery of parcels, both international and domestic.

Tracking parcels in Russia

When registering, a postal item is assigned a tracking number, with which you can track when it was sent, the stages of movement and the date it arrived at the post office. The tracking service allows you to control the receipt of the shipment and is especially useful in resolving disputes with the seller in case of discrepancies found. The name and address of the recipient will help ensure that the package is coming destination, and the weight of the item - approximately estimate the contents of the attachment. The last delivery status will inform the sender about the successful delivery of the goods.

In addition to simple letters, all other shipments within Russia always go as registered. Incoming international letters and small packets can be sent as unregistered too. In these cases, it remains only to rely on the decency of the sender or seller and the absence of various excesses. In case of loss or non-delivery of the parcel without proof of non-receipt, neither the postal services nor the sellers will reimburse cash for goods and shipping.

Tracking data will also help in filing claims for non-compliance with delivery deadlines. The website of the Russian Post directly states liability for violation of these terms.

Russian Post parcel tracking by identification number

The barcode postal identifier (SPI) of domestic shipments of the Russian Post consists of 14 digits, where:

the first six digits indicate the recipient's postal code,
the next two digits indicate the month in which the barcode identifier was printed,
numbers nine through thirteen unique number departures,
and the last digit is the control.

After paying for the forwarding service, the cashier will issue a fiscal receipt, in which, in addition to the standard cost and the name of the services, the number of the RPO (registered postal item) will be indicated, this is the tracking number - the postal identifier of the Russian Post. In the RPO line, the last digit in the check is printed with a space, but it must be entered without spaces.

It looks like this on the receipt:

RPO tracking is instant - upon receipt, the employee of the post office enters information into the database, and the first status "Accepted at the post office" will appear when tracking the Russian Post by identifier immediately after sending. The postal identifier is a great tool to control the movement, delivery times and weight at each stage of the delivery path.

Tracking Russian Post by international departure number

For international postal items, the regulations of the Universal Postal Union approved a single track code standard. The type of postal item is determined by the first two Latin letters, the next nine digits in the track number consist of a unique eight-digit number and the last verification digit. The last two Latin letters in the tracking number indicate the country of departure. It is impossible to determine the country of destination by the track number.

Examples of departure numbers:

CQ---US (CQ123456785US) - package from the USA,
RA---CN (RA123456785CN) - small package from China,
RJ---GB (RJ123456785GB) - departure from the UK,
RA ---RU (RA123456785RU) - internal number assigned to unregistered parcels when they arrive in Russia.

How to track a parcel of the Russian Post

Russian Post tracking is available on the official website or.

After entering the track number in the search bar for shipments and pressing the "Track" button, a separate page opens with information about the passage of the parcel, dates, statuses, address and full name of the recipient.

To get more detailed information with all intermediate statuses and movement outside of Russia, track your track numbers on a simple parcel tracker website:

Important features of the Russian Post

Compliance with the requirements for the contents of the parcel and its packaging - required condition for a successful transfer. IN different countries these rules may vary slightly. For example, in Switzerland you cannot send horoscopes by mail. In some African countries, shaving brushes of Japanese origin cannot be shipped. And in the UK, a ban on sending parcels with garbage is specifically stipulated. But in general, the conditions below are typical for all postal services, including the Russian Post.

Goods prohibited for shipment:

firearms, signaling, pneumatic, gas, ammunition, cold (including throwing), electroshock devices and spark gaps, as well as the main parts of firearms
narcotic drugs, psychotropic, potent, radioactive, explosive, caustic, flammable and other dangerous substances;
poisonous animals and plants;
banknotes and foreign currency
perishable foodstuffs, drinks;
items that, by their nature or packaging, may pose a danger to postal workers, soil or damage other postal items and postal equipment.

There are also goods that are prohibited from being imported from abroad. Therefore, when shopping in foreign online stores, it is advisable to familiarize yourself with

In this section you will find a modern and convenient service for fast and accurate tracking of parcels and postal items delivered by the Russian postal operator FSUE Russian Post. The Russian Post enterprise consists of 87 branches, which employ more than 350,000 employees. Russian Post is large enterprise, which is constantly being improved and provides the population with a wide range of postal and financial services. The main direction of his work is the reception, dispatch, transportation and delivery of parcels and postal items in the territory Russian Federation, as well as beyond.

With the help of this service, in just a couple of minutes you can track the exact location of a parcel or postal item delivered by Russian Post.

How to track by parcel number?

Tracking the transportation and delivery of a parcel by Russian Post is quite simple: for this you need to enter a barcode identifier in the “# Tracking number” box. It can contain 13 or 14 characters, including letters and numbers. You can find this identifier or the alphanumeric number of the postal item on your payment document or receipt. When entering, pay attention to the fact that capital Latin letters should be used. After entering it, click on the "Track" button or press the "Enter" key.

What are the tracking numbers?

In order to track by the parcel number, you need to know the unique track number. Such a number is assigned to each parcel in accordance with the S10 standard of the Universal Postal Union. It can contain 14 digits if the shipment is within Russia, or contain a combination of 13 alphanumeric characters when it is an international shipment. When sending internationally, the track number consists of 13 characters. The first are the letters of the Latin alphabet, meaning the marking of the departure. Only numbers starting with the letters R, C, E, V, L are subject to tracking. The second character will be any letter of the Latin alphabet that ensures the uniqueness of the number. The next nine characters are numbers. The last two characters are Latin letters denoting the country code in the S10 format, for example, for Russia these are the letters RU.

Examples of track numbers:

CE098765432RU - for international shipment.
13243564758695 - for shipment within the Russian Federation.

What statuses can be

When tracking parcels and postal items delivered by Russian Post, there may be the following status options:

Reception. - This status means that the mail item arrived at the foreign post office, where it was assigned the specified track number.

Arrival at MMPO. - This status means that the postal item has arrived at the place of international postal exchange for customs clearance and preparation for shipment from the sender's country (export).

Export. - This means that the shipment has been transferred to the carrier for delivery to the territory of the Russian Federation. Between the Export and Import statuses, it is impossible to track the postal item of the Russian Post.

Import. - This status means that the postal item has arrived at the sorting point of the Russian Post, and has also been registered in Russia. Postal items arrive in Russia through places of international exchange (IMO), which are located in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk.

handed over to customs. - This status means that the postal item was transferred to the Federal Customs Service. There, all parcels and shipments undergo X-ray control.

Customs clearance completed. - This status means that the postal item has successfully passed the customs check and returned to the Russian Post.

Delayed by customs. - This means that the postal item was detained by customs. The reason may be in exceeding the monthly limit of import of goods by one mailing address(1000 euros or 31 kg). If there is this excess, then the goods are taxed customs duty in the amount of 30% of the value of the goods, but not less than 4 euros per 1 kg.

Left MMPO. - This status means that the parcel has left the MMPO and is sent to the sorting center. From this moment on, regulated delivery times across the territory of Russia apply. Delivery times depend on the type of shipment and range from 7-11 days for parcels delivered to Russia by airmail, 8-20 days for parcels received by land.

Arrived at the sorting center. - In this center, parcels are distributed along the main routes of Russia, sealed, packed and sent to their destination.

Left the sorting center. — This means that the package has been sorted and left the sorting center.

Arrived at the sorting center. - This status means that the package has arrived at the next regional sorting center.

Left the sorting center. — The parcel left the regional sorting center.

Came to the place of delivery. - This status means that the parcel has arrived at the recipient's post office. According to the rules of the Russian Post, a notice is issued on the same day that the parcel is in the post office. Not later than the next day, the postman must deliver the notice to the recipient.

Delivery to the addressee. - This is the final status, which means that the postal item was delivered to the addressee against signature.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to come to the Russian Post office indicated in the appointment and present a document proving your identity. This may be a passport of a citizen of the Russian Federation, a foreign passport, a military ID, a certificate of release or other identification card that temporarily replaces a passport.

How to track the movement of a parcel from abroad?

To track the movement of international mail (IGO), a postal monitoring system has been developed, the main tool of which is a unique tracking number - tracking number. This number consists of numeric and alphabetic characters, and is also duplicated in the form of a barcode. Modern postage logistics terminals are equipped with barcode scanners and when the MPO passes through such a terminal, the tracking number data is read and sent to the servers of the international mail monitoring system.

Thanks to this system, it is very easy to find out the location of IGOs. This can be done on the websites of state postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems from many countries and private carriers.

What is a tracking number?

Tracking number is a tracking number provided by postal services to track the movement of your cargo. The tracking number is standardized by the Universal Postal Union and has a strict structure.

Standard international number tracking looks like XX123456789XX:

the first letters indicate the type of shipment, for example, CA-CZ - package with tracking, EA-EZ - express package sent by one of the international express delivery services, such as EMS, RA-RZ - small order package with tracking, LA-LZ - small package without tracking
then comes a unique eight-digit code, and the ninth digit is a test value calculated using a special algorithm,
the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and complete information is available at the link ( PDF document, English language).

Use the form provided on the UPU website (Excel spreadsheet) to check if the tracking number complies with the standard.

The seller provided a tracking number, but there is no movement of the parcel.

Information may enter the mail monitoring system with delays. The normal situation is a delay of 3-5 days.
The seller provided a pre-reserved number, but the actual package has not yet been sent. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller has already given a tracking number. All this is suspicious.

There is nothing suspicious in this, because abroad there has long been a system for reserving postal items, which are redeemed in advance. The seller only needs to enter the addressee's data and print the finished form with a tracking number.

What information can I get from my tracking number?

You can get the tracking number the following information:

method of sending MPO;
from where (export) and where (import) the IGO is moving;
find out the stages of the movement of IGOs - export, intermediate points of delivery, import, customs clearance, delivery to the addressee on the territory of the recipient's country;
mass of MPO (not always provided);
Full name and exact address of the recipient (usually this information is available on the official trackers of postal and courier services).

Judging by the track number, the parcel is sent to another country.

The seller mistakenly provided the track number of another package or mixed up the numbers. Please clarify this point.
An error has occurred in the mail monitoring system. The parcel will still be delivered to its index and address.
The seller deliberately provided a different track number, the parcel might not be sent at all, hoping for a lack of experience or inattention of the client. This is often the fault of Chinese sellers.

The IGO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific to national postal operators which are members of the Universal Postal Union (UPU). Getting a custom tracking number has several common causes:

the parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Usually this number has only a numeric format and is tracked on the websites of these services or on aggregator trackers;
the parcel was sent from China through local carriers.
the seller made a mistake when writing the tracking number. Here it is necessary to clarify with the seller the correctness of the provided number;
the seller provided a knowingly false tracking number in order to deceive the customer. This is typical for Chinese sellers from Aliexpress. In this situation, only a dispute will help.

I was sent an order through the national postal operator, but they did not provide an international tracking number. Why?

Not all mail items automatically receive an international tracking number. The fact is that all IGOs are divided into "small packages" and "parcels". A standard small package (package) is considered to be a shipment weighing less than 2 kg and a tracking number is not assigned to them. In some cases, it is possible, for an additional fee, to register such an IGO and receive a tracking number. IGOs weighing more than 2 kg fall into the category of parcels and they are assigned a tracking number, but even in this case it does not always have an international format. Parcels are divided into ordinary and priority (registered). The latter have an international tracking number.

Who should give me the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

choice of delivery method - regular or priority (express) mail;
choice of delivery operator - the state postal service or a private express carrier. The speed of delivery by private courier services can be 3-5 times faster than using conventional postal services;
features of the work of postal operators in a particular country. For example, USPS US mail is much faster than Russian Post;
distance between sender and recipient;
from the time of year, weather conditions, cataclysms. For example, during the period of Christmas sales and New Year's hype, the flow of parcels increases dramatically and postal operators do not have time to process all the parcels on time. This leads to delays.

When exactly will I receive my package?

There is no exact answer to this question. In this case, it is much more accurate to operate with the concept of the expected delivery time. The website of each national postal operator has information on the average delivery time in one way or another to a particular country. Stores also provide this information when choosing a delivery method.

A clearer situation is with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out on the same day or in the next 3 days (if there are no problems at customs).

The delivery time for standard MGOs to Russia from the USA and European countries varies within the following time limits:

EMS shipments- 7–14 days.
Registered parcels and parcels - 14–30 days (depending on the distance from key centers international mail exchange).
Simple packages and parcels - 18–40 days.
Average term delivery of parcels and parcels from China and Southeast Asia is about 21-40 days.

I was sent a parcel weighing 1 kg (for example), and according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is it connected with?

This is a very common situation when, after being exported to Russia, the package “loses weight” right up to 0 grams. It's just that some sorters are too lazy to weigh each IGO and enter this data into the tracking system.

The second option is sadder. If at any stage of delivery or customs clearance the parcel has sharply lost weight, this may indicate the theft of the attachment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have an appropriate certificate.

Parcel DHL Express, UPS, Fedex detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier IGOs, which for Russians is 200 euros. You can read more about the features of the work of courier services in our articles:

Also some courier services arrange delivery only big cities RF and if you are a resident small town on the periphery and do not have the opportunity to come to the company's office, then the parcel will be sent back.

My parcel ended up in another country. What should I do?

There are two possible reasons for this:

The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
The seller mixed up the tracking numbers or incorrectly provided the delivery address. This happens extremely rarely and here you should solve the problem directly with the seller.

The package was sent from the USA via USPS. What is it and where to track such parcels?

Packages sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - received information about the mailing in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - The mail item has been sorted at the receiving post.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because. the delivery location was closed. The recipient was given a receipt.

Processed Through Sort Facility - The postal item has left the sorting postal node in the direction of delivery (export to the country of destination).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the package is delayed at customs.

Customs clearance processing complete - customs clearance completed.

Delivered - delivered.

How do I know if a USPS mail item has left the US?

Most often, IGOs leave the United States when the following statuses are assigned:

Processed through USPS Sort Facility, JAMAICA, NY 11430
Processed through USPS Sort Facility, LOS ANGELES, CA 90009
Processed through USPS Sort Facility, CHICAGO, IL 60666
Processed through USPS Sort Facility, MIAMI, FL 33112
Processed through USPS Sort Facility, CHICAGO, IL 60688
or International Dispatch

Where can I get information about the work of the German Post Deutsche Post DHL and where to track parcels from germany?

Detailed information about the work of the German state post and ways to track IGOs from Germany can be found in our

Shipping from England via Parcel Force. What is this?

Parcel Force is the Royal Mail's division of the Royal Mail. express delivery cargo. On the territory of Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay - International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms eBay programs Global Shipping Program, which implies the presence of an intermediary in the United States at the stage of delivery. More information is in our.

The online store has direct delivery to Russia (CIS countries) through Borderfree (FiftyOne). What is this company and where can I track the progress of my order?

Borderfree is American Logistic company, which provides American stores with delivery services for orders to international customers. The company operates on a conventional sweat forwarder scheme, meaning it picks up orders from stores in its warehouses in the US and then forwards them to a customer outside the US. The company charges a fee for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company's website by order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

IN Lately many sellers on Aliexpress offer a choice of delivery via Swiss and Swedish postal operators. For many, this raises a logical question - what does China and Swiss Post have to do with it ?! The thing is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from China with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to the serious bans of the China Post, Hong Kong and Singapore on the shipment of Li-Ion batteries. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track on the Swiss Post website www.swisspost.ch and Sweden Post website www.posten.se

My parcel was lost (attachments are damaged, completely or partially missing). What should I do?

If the parcel was lost, you should contact your post office and write an application to search for the parcel.

In order not to become a victim of unscrupulous customs or postal workers and not to get a brick instead of an iPhone, you should familiarize yourself with receiving parcels at Russian Post offices

What does the status “sent to airline” mean? How long will the parcel go after receiving the “sent to airline” status?

“Sent to airline” is the last status that a package can receive while in China. Once the package has received the status of “sent to airline”, it is no longer under the control of China Post. As a rule, the parcel arrives in the country of destination within 2-4 weeks from the date of receipt of the "sent to airline" status. Typically, the "sent to airline" status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed since receiving the “sent to airline” status, and you still have not received the package. Perhaps it was lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package received the status “Import Security Scan” (“Checking packages received from abroad”), there are three options:

If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that was delivered for a very long time.

What does the status “Import Customs Scan” mean?

If your package received the status “Import Customs Scan”, there are three options:

If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means that the package was sent back to China from overseas. As a rule, the package is sent back to the supplier, and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.
If the package was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the package was delivered to the customs office of the country of destination and will be delivered to the recipient after customs clearance.
If the parcel was originally sent from outside of China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

Status “In Customs-Control warehouse” customs control") means that the parcel is on customs warehouse pending inspection before export or air mail.

What should I do if the status of my package does not change from the status of “Export Security Scan”, “Export Customs Scan” for a long time?

What does the status “Success find: 0 items!” mean? or “China Post has not received the parcel”?

If you have tracked the parcel by tracking number and the parcel status is “China post has not received the parcel” or “Success find: 0 items!” ("Result - 0 packages"), this means that the seller (supplier) gave you a non-existent (invalid) tracking number that is not assigned to any shipped package in the China Post database.

There may be several reasons:

The tracking number is wrong.
Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the package information.
The seller did not ship the items for some reason, such as "out of stock", but plans to ship at a later date.

To understand what the above three points are about, you need to know how the parcel tracking system by number works:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the package cannot be tracked until China Post assigns it this number. Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill in payment details. Many marketplaces such as ebay or Aliexpress require the seller to ship within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and by this number it will already be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my package is “Success find: 0 items!” or “China Post has not received the parcel”?

If you received the tracking number within 48 hours of shipping, you may need to wait two more days for the China Post database to update.
If you received a tracking number more than two days ago, you may need to contact the seller and check with him the actual date of dispatch and the actual parcel number. Tell the seller that you want to track the package by the number on the site site within 48 hours after sending, otherwise you will file a claim. Usually the seller gives new number tracking, the actual date of dispatch or the planned date of dispatch, which can be checked later on the website.
If the seller again gives you incorrect shipping information or does not respond at all, you should file a claim with ebay, Aliexpress or Paypal and request a refund. You can also leave negative feedback about the scammer after the refund.

What does the status “Export Security Scan” mean? How long will it take?

What does the status “Export Customs Scan” mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs inspection. As soon as the customs check is over, the package will be sent to the airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the package has been delivered to the customs office of the country of destination. As soon as customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the country of destination.

What does the status “Departure from outward office of exchange” mean? How much time will it take?

“Departure from outward office of exchange" means that the package is ready for customs inspection. Once the inspection is completed, the package will be sent to the airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL” ,”Opening” mean?

Some users, after searching on other sites, see that the sending status is “NULL” (“ZERO”),”PEK NULL” (“PEK NULL”),”PVG NULL”("PVG NULL") or “Opening" ("Opening" ) etc. In fact, these strange statuses are errors resulting from a mistranslation of the China Post database.

How to file a claim and demand a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?
The tracker shows that the parcel was returned to the supplier, or it gives the status "delivery failed". How do I get a refund from China Post?
The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

The answers to these questions are almost the same:
China Post does not work with the recipient directly. China Post only accepts inquiries and claims from a supplier who has an original shipping receipt.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as soon as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she is unable to provide such confirmation, the money will automatically be returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called "dispute resolution center" or "claim center". You can file a claim for non-receipt of the parcel there. All detailed manuals can be found on the website:

Is there any period when you can file a claim for non-receipt of a package?
YES. On ebay and paypal, you need to file a claim within 45 days after payment. On aliexpress, this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you miss the claim deadline, then the only thing you can do is contact the seller. Large sellers with a lot of positive reviews are more likely to offer an option that suits you in exchange for positive feedback. This will increase sales in their store.

What if I'm buying items from a site that doesn't have a "claims center" and I didn't pay with paypal?
Unfortunately, in this case, it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers at large trading floors such as ebay, Aliexpress, Amazon, DX etc, with high level protection of the rights of buyers.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfers, money transfer systems such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If the trouble did occur and you paid for the purchase with a payment card, you can contact the bank and use the refund procedure - chargeback. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What is this?

The PEK code has been assigned by the International Air Transport Association (IATA) to Capital International Airport (Beijing). This status means that the package has been sent from this airport to the country of destination.