Depending on the equipment you use, the reasons why the Samsung TV does not connect to the Internet can be very different. The general problem is the diversification of iron, software makes compatibility difficult.
You need to start solving the problem from the simplest and most obvious - try again to enter the TV settings, reinstall everything again according to the existing situation. In the normal case, the TV should automatically obtain an IP address, then log in via a wired network or Wi-Fi.
Problems with cable connection
When directly connecting a smart TV to wired internet there may be different options.
- A connection with a dynamic IP address is used over the network. In this case, if there is no binding by MAC address, there should be no trouble. And the TV should work immediately after connecting the network cable.
- When connecting using a static IP address, additional tweaks may be required. In this case, you need to enter the TV menu, indicate this very permanent IP address that you should have previously received from the provider. If you haven’t received it yet, this is a reason to contact your provider right now for help.
- If the connection is via PPPoE, PPTP, L2TP, then you cannot do without a WiFi router. First, a router is connected to the network, then a connection is configured for each individual port, after which you can already start connecting cables. But that's why the cable, if you use a wireless Wi-Fi network.
If, after all these attempts, the Samsung TV still does not connect to the Internet, either using a static or dynamic IP address, this most likely means that your provider binds to the Mac address.
Now try to open the TV settings again, enter the section technical support users. Locate Product Information. Look, your TV's Mac address should be listed there. Most likely, the connection problem is in the mismatches of the connection to the Mac address.
After that, dial your provider's technical support, ask why there is no login for your TV on this Mac. Probably, this address will be changed for you, after that the TV should start to catch the Internet without hindrance.
Wireless connection issues
The situation often looks like this. You have a Wi-Fi router at home, it distributes to a desktop computer, smartphone, tablet, and what else you have there. There are no problems anywhere. But, when you connected the TV, the settings show that there seems to be a router, but the Internet signal itself is not received. So something is wrong with the settings.
Start, as usual, by trying to set up the TV correctly. Go to settings, look for Network connection. From the proposed list of options, select your type of connection.
depending on point type wifi ways settings may vary.
When connecting using a static IP address, you will need to manually set all the parameters. You should have received all this data from the provider in advance.
If wifi network with a subscription fee, then you must have access rights. In this case, the most common reason for not connecting is an incorrectly entered password.
If the Wi-Fi network is freely accessible, you don't need any data or passwords. Everything should turn on automatically here.
Sometimes such a simple, almost magical trick is offered to get around all the problems. Find out the IP address of your computer (which catches the Internet without problems), assign the same address in the TV settings. Finding out your IP is easy. It is enough to go to webnames.ru and check the box “My IP”, see the picture below.
Now your Samsung will think that it is a computer and will start to receive the Internet perfectly. However, this gambit only reliably solves the problem if you have a static IP address. If the IP is dynamic, then the next time you connect, the IP address will also be different, everything will return to normal.
Most likely, the problems are inside the Wi-Fi router. First you need to try to create an entry point for the TV port. Open the router settings, make the necessary settings. If this does not help, it may be that the wireless Wi-Fi adapter does not match - in order to connect Samsung, you need an adapter for this model. Newer TV models already have such an adapter. If not, you just need to find and buy it for your TV model.
The next problem is incompatible firmware. Or outdated. You need to try resetting your router.
If your Wi-Fi device supports WPS technology, then the situation is much simpler. Enter the settings, find the type of network connection. Select and enable WPS. After that, turn on the WPS button, hold for two to three minutes. During this time, the wireless internet connection should be made in automatic mode.
There are 10 main ways to restore WiFi on modern TVs. Most of them are related to fixing the wireless network settings. Required settings on Samsung, LG, Panasonic and Sony devices can be changed at home without contacting service center.
Consider in turn all the main ways to fix configuration errors:
1. Reboot TV and router
The first action to take if WiFi does not work on the TV is to restart the Smart TV and the router. The failure can be programmatic in nature and can be easily corrected by re-initializing the device drivers. To restart your TV, turn it off and on again. Some experts also recommend unplugging the appliance and then plugging it back in. This advice makes sense for those TVs that remain connected to local network even after turning off the screen.
When rebooting the router, you must wait 10-20 seconds between turning it off and on. During this time, the previous Internet session will be closed on the provider's side. Therefore, the connection will be made again, with reset settings. When the Smart TV and router turn on again, try connecting WiFi.
2. Manually specifying connection data
Using the built-in Smart TV menu, go to the WiFi connection settings. Select the manual mode for specifying settings if the DHCP server is disabled on the router, and the connection with automatic settings does not work. In the "IP address" line, enter any IP from the local range. Valid start and end addresses are available for clarification in the admin panel of the router.
In the "Subnet mask" field, you must specify which part of the IP range will be used to address local network clients. A common value for this setting is 255.255.255.0. In the "Gateway" line, enter the IP address of the router, which is used to enter the settings.
Advice! The subnet mask and gateway can also be checked through any computer connected to your router. To do this, select Command Prompt from the context menu of the Start button. In the window that opens, enter the command: "ipconfig / all" and press "Enter".
3. Troubleshooting DNS Servers
This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung's servers are overloaded. When specifying your own DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer's infrastructure.
DNS server addresses are specified in the provider's support. You can also use free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google address servers, it is enough to enter the IP of the main server: 8.8.8.8 and additional: 8.8.4.4. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.
4. Using a different WiFi connection method
If you have established a connection by manually entering a wireless network password, try connecting via WPS. WiFi Protected Setup technology allows you to activate the quick connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a special button on the back of the case.
To log in to the router's web interface, turn the device over and look for the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter IP in any browser and provide information account available on the sticker. Then go to the "WPS" section and activate this feature. Fast connection will be available within 1-2 minutes.
In the case when the WPS protocol was used initially, but on this moment connection could not be established, enter the information in manual mode. When connecting to a hidden network, you will need to specify not only the access key, but also the WiFi name (SSID). TVs with early firmware versions do not always support the search for hidden networks. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.
5. Reset your TV
A quick way, which in some cases helps to solve problems with WiFi on Smart TV, is restoring factory settings. Before its execution, it is desirable to rewrite the values of the main parameters that are not related to the network. After the reset, you will be able to return them based on the recorded information. Menu path to restore factory settings on popular TV models:
- LG: "Settings -> Advanced -> General -> Factory Reset".
- Samsung: "Support -> Self-diagnosis -> Reset".
- Panasonic: "Settings -> System menu -> Initial settings".
Note! Factory settings will restore more than just the default network settings. Settings for picture, sound, power saving, and other smart TV features will not be saved.
6. Changing the location of the router
Wireless network problems on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. The main obstacles to signal transmission are walls, pieces of furniture and working household appliances.
Installing an access point on a hill will help ensure better WiFi connectivity. For example, you can put the router on a cabinet or hang it over a door. If it is not possible to move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.
7. Troubleshooting WiFi Router
Difficulties in connecting to a wireless network may be caused by wrong settings router. To change them, go to the control panel. Click the DHCP tab and make sure the DHCP server is enabled and working properly. When it is disabled, the TV and other network devices will not automatically be assigned a local IP address. Normal routing and Internet access will not be possible.
Check the "Security" tab in the router settings. If client MAC filtering is enabled, disable it. On routers from ASUS, TP-Link, D-Link, Huawei and some other manufacturers, the MAC address of any device can be whitelisted. In the future, connections from devices from this list will not be blocked, so normal WiFi operation on the TV will be restored.
The MAC address of the Smart TV is listed in the settings. The exact path differs depending on the brand, on most TVs from popular manufacturers necessary information is in the menu:
- Samsung: "Support -> Contact Samsung -> Down Arrow -> Wireless MAC".
- LG: "Setting -> Support -> Product Information".
- Philips: "Installation -> Manual network setup -> View network settings -> Start".
Important! After adding the MAC address of the Smart TV to the "white list" or changing other parameters of the router, restart it. To do this, use the "System" or "System Tools" menu item. You can also use the power button on the case or temporarily unplug the device from the outlet.
8. TV firmware update
The built-in software of Smart TV needs to be updated in time. Errors can accumulate during operation, resulting in difficulties when connecting to the Internet via WiFi. Depending on the TV model, the update can be done in several ways:
- Via wireless network;
- Using cable Internet;
- Via an external USB drive (flash drive or hard drive).
If WiFi on Smart TV is not working, download new version software, use the second or third option. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible titles for the desired section are "Help", "Support" or "Help Center".
While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third party firmware to avoid loss of warranty service.
9. Replacing the WiFi adapter with an external one
This method will not fix problems with the internal radio. But if it is because of them that errors occur when connecting, use an external device. The form factor of such a WiFi adapter resembles a regular USB flash drive. Like most other devices, it works when connected to a TV via USB.
On sale there is another type of adapters for receiving WiFi. They have an external multi-directional antenna that provides better signal reception from the router. Such modules are recommended to be connected via a USB extension cable, placing them at some distance from the TV. Thanks to this connection, interference from a working Smart TV will be minimized, and the data exchange speed will increase.
Important advice! Before buying an external adapter for connecting to a wireless network, check the list of supported devices in the instructions. This information can also be found on the manufacturer's website or in technical support.
Tutorial video: Connecting the TV to a WI-FI network
10. Using a cable connection
Breakdown of the radio module in the TV - main reason, in which the previous tips may not help solve the problem. If you have tried all the ways to solve problems with WiFi, most likely there is a malfunction at the hardware level. It is recommended to return the device to a service center. Within the warranty period, the WiFi module will be replaced free of charge.
If it is not possible to take the device to the workshop, you can use the cable connection. To do this, insert one end of the power cord into the "LAN" port on the router, and connect the other end to the TV. Routers usually have 2-4 Ethernet outputs, any of them can be used to connect a TV.
Smart TVs have become very popular due to their capabilities. Internet access directly from the TV allows you to watch online videos and access a large number information on the network. Various applications make it easier to find your favorite video and open up new horizons for the user. Samsung has been improving the Smart functionality of its TVs for a long time. Obviously, to realize all the possibilities of "smart" TVs, you need to connect to the network. However, not all users know how to connect Samsung Smart TV to the Internet via cable.
Connecting via a cable allows you to make a reliable connection with a good data transfer rate. Please note that in order to avoid problems with the speed of loading pages, as well as the speed of applications and services, you must have an Internet channel with good bandwidth. If your Internet speed is less than 10Mbps, then problems may arise. There are several ways to connect your Samsung Smart TV to the Internet using a LAN cable. We will analyze each of them in detail.
Also, after connecting, in some cases it is necessary to manually configure the Internet connection parameters. In most cases, the setup happens automatically, but this may not happen. Do not worry too much, you will not be left without the Internet. After all, we will also analyze all the necessary settings that will need to be carried out, and describe the problems that you may encounter.
Wired connection methods
Let's take a closer look at how to connect Samsung Smart TV to the Internet via cable. The first way is to use a standard LAN cable to connect the Ethernet connector on your TV and on an external modem.
The second method involves the use of a router. But we will not connect using a wireless connection, but using a cable. Use a LAN cable and connect the Ethernet jacks on your TV and router. The router must first be connected to an external modem and configured.
The third method involves directly connecting the TV to the provider's network. Using a LAN cable, connect the Ethernet jack on your TV to the Ethernet jack on your ISP's network, which is usually located on a wall or other designated location.
Thus, we have listed all the situations that you may encounter if you want to connect your Samsung Smart TV to the Internet via cable. Next, we will analyze the features of the connection settings.
After you have made a wired connection, you need to configure the TV. Press the "Menu" button on the TV remote control, then go to the "Network" tab and find the "Network settings" item.
A window should open on the TV screen, the appearance of which will depend on the specific model of your TV. Don't worry, the semantic content of the windows is preserved. In the window that appears, click "Next".
Since we want to connect Samsung Smart TV to the Internet via cable, select the type of network connection "Cable" and click "Next".
The internet connection is now complete. The TV will receive all settings automatically. A successful connection message will appear on the TV screen. If there are no problems, click "Next". If the Internet is not connected to the TV, then you need to manually configure the connection. To do this, select the item " IP settings».
A settings window will appear in front of you. In the items "IP Mode" and "DNS Mode" by default, the "Automatic" mode should be set. You need to enter “Manual” instead. If you want to properly connect Samsung Smart TV to the Internet via cable, you need to find out all the necessary settings from your Internet provider and enter them manually. Required parameters are underlined. If you have a computer that is connected to the Internet with a cable, you can see the necessary parameters on it.
On your computer, find "Local Area Connection" and click "Details". A window with all settings will appear. After that, connecting the TV to the Internet should work.
conclusions
As you can see, connecting a Samsung Smart TV to the Internet with a cable is not very difficult. Everyone will be able to independently connect and configure. The main difficulties may arise when setting up a connection. In most cases, the setup is automatic, if not, do the setup manually, as we described above.
Today, more and more people, instead of old TVs, are buying modern Samsung Smart TVs with Internet access by changing wifi settings. In fact, attaching such a device is simple, but we suggest reading detailed instructions so that you don't have any trouble connecting.
Today, more and more people are buying modern Samsung Smart TVs with Internet access instead of old TVs.Articles like this are useful because users find important information in the same place with step by step instructions. By the way, many people on computer forums ask questions about how to properly connect a TV to the Internet, but do not find an answer. We decided to help, to begin with, there are several connection options.
In the first case, you need to purchase a network adapter for the TV, and in the second - Ethernet
cable for direct connection. In the second case, you just need to plug the cable from the provider into the appropriate TV port. Let's consider the option of wireless connection using a router, since this method allows you to control your home network through a TV.
Using the adapter, you can also connect the cable via Wi-Fi. Today we will look at the topic of how to connect a router to a Samsung Smart TV. If you prefer to use a network cable, then it is better to stock up on special pliers for crimping the connector and. Pressing both independently and with the help of specialists. We have devoted another article to this topic.
What should be done before setting up the TV?
If you have purchased a TV with wifi, please read this section carefully. Often, users believe that the Wi-Fi network is not a reliable connection, because the connection is interrupted, the signal drops out or deteriorates. These indicators depend solely on the quality and reliability of the router and connection speed.
When buying equipment, carefully read specifications, processor capabilities, etc.
Before setting up your Samsung TV, follow these steps:
- check if the TV has a built-in Wi-Fi adapter. If you don't have one, you need to purchase a portable USB router that provides an Internet connection.
Remember, there is appropriate equipment for each TV model. Therefore, when choosing an adapter, consider the manufacturer and version.
Check if the TV has a built-in Wi-Fi adapter. If you don't have one, you'll need to purchase a portable USB router.- Next, let's move on to configuring the router. Once you have connected the device, your mobile devices ah, an active connection will be displayed, the Internet is there and everything works. Individual models have specific parameters to connect a TV with internet and wifi.
How to set up your Samsung Smart TV
As soon as you have installed the device, the TV on the TV is set up automatically. Unfortunately, often the equipment is checked in a store or in a warehouse, carrying out the initial setup. Therefore, when reconnecting at home, this step can be skipped.
If you use a samsung wifi adapter for a TV instead of twisted pair, the device will automatically search for wireless networks. The user takes into account the signal level and connects the TV to a suitable network.
- when the samsung smart tv is plugged in, the main menu will appear. From there, go to the Network section;
- then go to the Network Settings tab. If it’s hard to navigate the TV buttons, use the special button on the “settings” remote control.
- the user on the right will see a small hint that in this section you can set up a network connection and use numerous Internet services;
- After you select Network Settings, a splash screen will appear prompting you to start the setup process. Select the Start button;
- at the next stage, the device requires you to select a specific type of connection: wireless connection or network cable. We need to specify wifi for samsung TV. Click Next and go to the next step;
- now you have to wait 5-10 seconds while the TV searches for available wireless connections, among which is yours.
The TV searches for networks in the 2.4Hz band. In the router settings, you previously specified the SSID - the name of the connection, so finding it is not difficult.
- as more and more users use Wi-Fi routers in cities, several connections will appear in the list that appears at the same time, among which you need to select yours. When you try to connect, the system will display a message asking you to enter a security password.
After specifying a unique password, joining will be performed automatically.
Sometimes the system displays a message about entering the IP, DNS gateway of the Internet. In this case, select the option "receive automatically". After that, all the functions of Smart Smart TV will become available to the user. When the connection is active, the WAN connection icon will appear.
Final stage wifi connections for a TV, turn on Smart Hub mode. To do this, go to the Support menu and install the "Smart Hub" function, which provides access to various Internet resources. When activated, you can watch videos in in social networks and visit other pages. To visit the desired site, launch the built-in system browser and enjoy browsing.
What to do if the TV does not connect to the network?
In general, there can be many reasons for not being able to connect to the Internet. but more often, these are incorrect adapter settings. Checking the theory is easy - just try to connect another device, laptop or tablet. If the attempt was successful, then we look further, if not, we dig the router settings.
However, it happens that the TV does not connect, and other devices connect quickly. Let's look at a few reasons for this.
- When you set up a wifi receiver for your TV at the connection stage, go to manual settings. To do this, deactivate the DHCP option in the router settings. After that, manually enter the IP address and gateway in the SMART TV settings. As a rule, you need to enter the address 192.168.1.1, but if you have a TRENDnet device, you will need to enter 192.168.10.1.
For example, let's set the following parameters. IP address: 192.168.1.102, subnet mask: 255.255.255.0, gateway: 192.168.1.1, DNS: 192.168.1.1.
After changing the settings, the device will connect to the network via Wi-Fi and you can use the Internet on the TV.
- After manually adjusting and assigning a unique IP address to the equipment, we recommend re-entering the router settings and assigning a MAC address to a TV or other portable devices, which will save you from entering an IP address the next time you connect to the Internet.
- Try restarting the bluetooth adapter for the TV or the TV itself. To do this, turn them off for 1-2 minutes, and then repeat the setting.
- Sometimes when playing video clips, the image twitches, freezes, or loads intermittently. This indicates insufficient Internet speed. The reason may be low speed transmission and a weak processor at the router. We recommend expanding the channel and stock up on powerful equipment.
- The quality of the signal depends on the location of the devices. If the router is in another room, then the signal will be much worse, so the pages will load more slowly. Move the equipment closer and the problem is solved.
- If there are WPS buttons on the router and TV, hold them down for 10-15 seconds and try connecting wifi to the TV in automatic mode.
Since you have a wireless network adapter, you can connect your laptop to your TV via wifi. But this is a slightly different topic, which we covered in another article.
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Firmware update via the Internet
Sometimes, if there is no connection, updating the firmware of the TV helps. To do this, connect your Samsung Smart TV to the Internet, go to the menu Support - Software Update. We select the item "On the network", as a result, the TV will automatically connect to the site with the firmware.
When the latest version is installed, the system will display a message stating that the update is not required. Otherwise, the user will be prompted latest version BY. Click OK.
When downloading new firmware and updating, do not turn off the TV.
This material will step by step and sequentially describe how to set up Smart TV on a Samsung TV. In essence, the following algorithm is universal and applicable to any device in this series.
Consistently performing the operations described below, it will not be difficult to complete the setup procedure for such a multimedia universal device.
What is Smart TV?
Before we talk about how to set up Smart TV on Samsung, let's figure out what it is and why this option is so in demand in such devices today. Old television solutions could only display an image that was received either from an antenna, or from a video player, or from any other similar device. But to connect to the Internet and download a site or play a movie from the global web without special means they couldn't. Therefore, a new generation of television receivers with the “Smart TV” function appeared, which were deprived of the previously indicated drawback. In essence, such solutions are universal multimedia centers and can not only surf the web or play a movie, but also perform the functions of a monitor. The presence of an integrated operating system turns such TV receivers into full-fledged computers with a reduced level of functionality. Continuous improvement of software will eventually lead to the fact that the line between personal computers and such multimedia centers will be erased.
OS
Before you set up Smart TV on Samsung, you need to understand the system software. Today, on TVs with this option, you can find the following operating systems:
Tizen is a proprietary development of Samsung. Has one of the best this moment levels of functionality and a fairly impressive list of supported software.
webOS is a development of LG. In essence, this is a complete analogue of the system software from Samsung, which, both in functionality and in the list of application software, is not inferior to its direct competitor.
Also on the devices of this series you can find the Android OS. Most often, she is preferred by the Sony and Philips brands. It should be noted that this is a stripped-down version of the operating system for mobile devices. Its level of functionality is not inferior to the previous two operating systems.
Supply
In the list of deliveries of its most recent television devices of this class, the South Korean company Samsung included the following:
TV.
Set of stands with fixing bolts.
Remote control with a full set of batteries.
Card with full list of warranty.
Brief installation instructions.
Power cable.
IN paper form the user's manual is not included in the delivery package for the reason that it is included in the TV menu as a separate item. Therefore, before setting up “Smart TV” on a Samsung TV, it is strongly recommended to turn it on and study in detail electronic version supplied documentation.
Wired connection
So, how to set up Smart TV on a Samsung TV? The first stage is the implementation of switching using wires. On this stage you need to perform the following manipulations:
We remove the purchased device from the box. Also, all its contents are extracted from the latter. At the same time, in without fail pay attention to the instructions that are printed on the box. Performing the latter will avoid possible damage to the equipment at this stage.
Then the stands are mounted, which are fixed with special screws. When performing this operation, pay attention to the recommendations given in the installation instructions.
We install the TV in place. We check its stability.
We connect a television cable to the antenna input, which can come from:
external antenna.
Cable provider equipment.
Set of satellite equipment.
We connect the power wire from the side of the plug to the socket of the TV receiver, and on the other hand, to the power supply network.
In some cases, you may need to connect a twisted pair to the RJ-45 port. This is one of options connections to the global web. But since today such solutions are everywhere equipped with a WiFi adapter, it is better to use it for these purposes.
The setup process is identical in both cases, but the absence of additional wires greatly simplifies the connection process.
Language and region selection
Since it is easier to set up TV on Samsung Smart TV in your native language, the next step is to select the interface language and the region where the device is located. After turning on the TV for the first time, the start interface window will appear, in which you must immediately select the language - Russian. Then click "Finish". After that, a second form will open for selecting a region. Here you need to select a country - Russia.
Channel search
Now let's figure out how to set up channels on "Smart TV" in this case. First you need to decide on the signal source for the tuner. Most solutions of this class are universal and can receive the original signal from such sources:
Antennas (in this case, both analog transmissions and digital DVB - T / T2 formats can be viewed). In some cases, an additional decoding module may be required to decode digital transmissions.
Cable operator equipment. In this case, the channels can be broadcast in analog or digital format. In the latter case, additional equipment may be needed to convert the received signal.
A set of satellite equipment. In this case, everything goes only in digital quality. The signal format is MPEG-2 or even MPEG-4.
The channel search order in any case consists of the following steps:
We press the “Settings” button on the remote control (a “gear” is drawn on it).
Using the navigation buttons, find the sub-item “All settings” and select it with the “OK” button.
In the new menu we find the section “Channels” and go into it.
At the next stage, we initiate the procedure for automatically searching for channels from the menu item of the same name.
After that, select the signal format: digital, analog, or a combination of them.
After that, the automatic search procedure starts.
At the end of it, we save the list of found channels.
Editing the channel list
After the search procedure is completed, we will figure out how to set up channels on “Smart TV” “Samsung”.
In the same “All settings” menu, select the “Channels” item. Next, you need to select the sub-item “Sorting channels”. We go into it and at our discretion we edit the list. You can also create folders in it that will contain only those channels that broadcast only certain content, such as children's cartoons or music videos.
Network configuration
The next important step is setting up a connection to the global network of “Smart TV” “Samsung”. "How to set up the Internet?" - this is a question that often arises among unprepared users. In this case, the procedure is as follows:
Widget Installation
The most important step in how to set up "Smart TV" on "TV" is the installation of mini-programs to enhance the functionality of this device, which are also called widgets. In this case, you need to perform the following manipulations:
