A country's society is not considered prosperous if its citizens, who find themselves in difficult life situations, are unable to receive social protection and assistance. The development and financing of various types of social services are no less important in achieving the well-being of the country than the growth of the economic, scientific, health, educational and cultural fields.

In Russia, the list of social services for the disabled and the elderly is guaranteed by the Federal Law of 1995 and revised in 2004. But it should not be assumed that social support applies to servicing only disabled citizens, namely: needy disabled people and pensioners. In modern legislation, the categories of people who have the right to social services have been significantly expanded. This means that the nature and form, the list of types of social services aimed at supporting the needy population has changed.

Main types

Social services as one of the most important factors of social protection of the population of the Russian Federation currently has nine main types, which should contribute to the practical solution of difficult situations in the life of society as a whole, individual families and individuals. Here is the list of services:

1. Stationary.
2. Semi-stationary (day and night departments).
3. Home service.
4. Providing temporary shelter.
5. Social rehabilitation.
6. Urgent service.
7. Material aid.
8. Social consultation.
9. social patronage.

It is necessary to consider in more detail what kind of assistance each of these types of services provides to the clients of social centers, as well as which of the needy citizens has the right to use them.

Stationary service

Stationary social types of social services mean round-the-clock stay of needy citizens in institutions specially equipped for this purpose. Such institutions are intended for people who are completely or partially incapable of self-care and (or) movement, in need of outside care, domestic services, constant supervision, medical assistance, namely:

• pensioners;
• veterans;
• disabled people (both adults and children);
• citizens with physical or mental disorders;
• orphans and minors who find themselves in difficult life situations or deprived of guardianship.

Institutions of stationary types of social services differ in purpose, stay in them can be temporary or permanent. Eat general type boarding houses, where they accept citizens of retirement age, disabled adults (the first, second group), who are completely or partially incapable of self-service.

For minors, institutions of a general type are provided, where orphans, children without permanent or temporary parental care or who find themselves in a difficult life situation for the child are sent.

Children's stationary institutions can be specialized, intended for minors with physical disabilities, mental disorders, and disabled people. Psychoneurological boarding schools for adults also belong to similar types of social service institutions.

home service

One of the forms of social support is implemented in relation to the disabled and pensioners who are able to carry out at least necessary actions self-service. When these people do not have an urgent need to move to stationary institutions, social workers provide assistance to clients in their usual domestic environment, that is, at home.

Under the types of social services of this kind is meant medical first aid, various household and hygienic services, food delivery.

At home care is also provided to people who cannot be placed, according to the list of contraindications, in stationary institutions, but depend on outside care.

Specialized district centers are obliged to their clients:

• provide timely medical care;
• organize food delivery;
• assist in the purchase of medications;
• organize escort to medical institutions;
• help maintain conditions that meet hygiene requirements;
• to facilitate the receipt of legal and legal services;
• assist in the implementation ritual services.

Semi-stationary service establishments

Semi-stationary social services refer to the forms and types of services that are also carried out in special institutions, but not permanently, but in certain time days. Such service extends to the disabled and pensioners who are able to actively move around and serve themselves, to children who are in difficult psychological, physical and material circumstances.

In these institutions, social service workers provide services to citizens in the following form:

• provide hot meals, a bed with a clean bed and other living conditions, as well as basic conditions for leisure;
• help to get vouchers for sanatorium treatment, health-improving and rehabilitation measures, to achieve prosthetics;
• organize conditions for sanitary and hygienic actions;
• provide psychological assistance;
• assist in obtaining vocational training, education, employment;
• help to get legal services;
• provide funeral services.

Also in the Russian Federation there are semi-stationary institutions for night stay. They provide accommodation, necessary first aid, free one-time meals, hygiene products and other social views services to citizens who do not have any specific employment and housing, as well as those who have recently been released from places of detention. The workers of social centers also help the latter to restore documents, social ties with relatives and housing rights.

Temporary shelter establishments

Unlike semi-stationary institutions that operate only at certain times of the day, social hotels, shelters and specialized adaptation centers provide social service clients with temporary round-the-clock shelter and some other types of services.

Temporary shelter, first of all, is necessary for children who find themselves without housing: orphans; children deprived of parental care; subjected to domestic violence; found themselves in situations that are difficult for the child. A special program of social service principles has been organized for such children.

In the types of social services for minors in temporary shelters, the range of services and activities is much wider than for adults. In addition to comfortable housing, food, medical care, hygienic conditions and organized leisure activities, children receive the assistance of educators, teachers, psychologists, legal and legal representatives. Such shelters act as social rehabilitation centers for children. They help arrange the further fate of minors, thereby preventing child homelessness.

Also, temporary shelter with food, good living and living conditions is provided to the disabled, pensioners who are able to move around and at least partially serve themselves.

Such types of social services are used by people who need supervision, but are temporarily deprived of the care of their relatives due to the illness of their guardians, their departure on vacation, business trips and other reasons for absence.

Temporary shelters can be used by people who have become victims of violence, natural disasters, military conflicts, the homeless and other citizens.

Material aid

Speaking about the types of social services, the population receives them mainly in the form of long-term services. Financial assistance is of a short-term or one-time nature and is provided to poor and needy citizens who find themselves in a difficult situation, such as, for example, the consequences of a natural or social disaster.

Material support can be expressed in the form of money, as well as items of clothing, shoes, warm and children's clothes, hygiene, transport and technical equipment, fuel, and others.

Urgent social services

This is a one-time assistance that citizens receive in specialized departments of social services. The forms and types of urgent support are used, first of all, by the disabled and the elderly. A much smaller percentage is made up of single citizens, large and single-parent families, the unemployed, homeless, victims of fire, refugees and other people.

Anyone in need who has fallen into a difficult life situation can count on urgent one-time assistance. To do this, you must submit an application to the CSO branch and attach a document that confirms the minimum income or entitles you to receive social assistance.

Urgent departments can provide one-time clothing, warm clothes, items needed in the first place, food rations or hot food, provide elementary or organize emergency medical care, assist in finding employment, legal and other consultations.

Cash assistance in emergency social support offices is provided when citizens need small amounts, for example, to obtain or restore documents and other similar actions.

social consultation

No less than material, in the work of social centers, advisory support to clients is important, which consists in the following types of assistance:

• informational;
• psychological;
• pedagogical;
• legal.

Contact information (when communicating directly with a specialist), as well as written and remote (by telephone) consulting assistance is provided in almost every institution of social services.

In addition, information and psychological support can be obtained from one of the 300 hotlines operating in the country. And this practice continues to spread.

Who and why resorts to advisory activities in social services? Disabled and retired people who find it difficult to adapt to certain changes and conditions in their lives. The work of social counseling centers is to identify among this category of people those who need psychological support, legal advice, and work in the family in order to ease social tension, ensure proper contact and favorable relations of the individual with his family and society.

Disabled people can get the most complete information about education, vocational training and employment. Retirees more often seek help with paperwork and advice on pensions and benefits, judicial protection of their rights, and other issues.

Social advisory support also covers other categories of citizens in need: large families, single-parent and dysfunctional families, women, children, the unemployed and the homeless.

Rehabilitation services

Social rehabilitation is a complex process of medical, psychological, labor and professional measures aimed at:

• restoration and preservation of health;
• support for social adaptation, the most fulfilling life of a person in society and family;
• assistance in arranging the most favorable living conditions.

Clients of social rehabilitation services are people with disabilities, disabled people, pensioners who have suffered serious illnesses, juvenile delinquents, women and children who have been subjected to violence, and citizens who have found themselves in difficult situations.

With regard to the disabled, such rehabilitation helps such people restore their social status, achieve material independence, and adapt in the family and society.

To achieve this goal, there is a special focus on types of social services in rehabilitation departments. Disabled people are helped to find a job, get vocational training, if required, assist in providing mobile and vehicles assist in prosthetics.

social patronage

Of all types of public services, social patronage is aimed at controlling special families and minors who require constant and long-term monitoring by social services, assistance in the necessary material, economic, household, medical and preventive assistance, as well as the participation of teachers, psychologists and representatives of law. Such work is carried out by city or district Child and Family Support Centers, moreover, it is considered not a social service, but an accompaniment.

Which families and children are subject to patronage? Those who are in the socially disadvantaged and dangerous situation with a tendency to reduce the ability to independently provide for basic needs and living conditions. Close attention is paid to families where parents or guardians ignore their obligations regarding the maintenance, upbringing, education of minors, show cruelty towards them or their behavior have a negative impact on the behavior of children.

Also, families who find themselves in difficult living conditions and are unable to cope with the situation on their own need social support. These are single-parent, large families, parents raising children with disabilities, or who are themselves disabled. In each individual case, the ways and methods of patronage work are selected individually.

In the Russian Federation, a new system of social services and security is gradually being built, which will meet current social needs. Such a system should be based on the real incomes of citizens and their pressing problems. After all, developed social support for the most unprotected and vulnerable segments of the population reflects the economic stability of the state.

Regions can expand this list. For example, in the Moscow region there are 15 categories of citizens get free help in social centers for all eight services:

1. Citizens with an average per capita income of 1.5 living wage or less.

2. Representatives of children with disabilities

3. Minor children

4. Affected by emergencies and armed conflicts

5. Disabled combat

Also single disabled people, married couples and senior citizens from among:

1. Disabled people and participants in the Second World War

2. Spouses of the dead participants of the Great Patriotic War who did not remarry

3. Former juvenile prisoners of fascism

4. Awarded with the badge "Inhabitant of besieged Leningrad"

5. Awarded with the medal "For the Defense of Moscow"

6. Heroes of the Soviet Union

7. Heroes of the Russian Federation and full holders of the Order of Glory

8. Geroev Sots. Labor

9. Heroes of Labor of the Russian Federation and full holders of the Order of Labor Glory

10. Disabled fighting

1. Veterans of the Second World War and persons equated to them - 10% of the cost

2. Citizens with an average per capita income of one and a half to two times the subsistence minimum - 10% of the cost of social services provided

3. Citizens with an average per capita income of two to two and a half times the subsistence minimum - 20% of the cost of social services provided

4. Citizens with an average per capita income of two and a half to three times the subsistence minimum - 30% of the cost of social services

If you do not fall into these categories or your average per capita income is above the subsistence level, you will have to pay for the services.

Price for home and semi-permanent servicecalculated according to tariffs . The tariff should not exceed the difference of 50% between the average per capita income of a person and the maximum value of the average per capita income in the region.

The price for a hospital is calculated according to tariffs that do not exceed 75% of the average per capita income.

To understand how it works, here is an example.

Let's take a lonely pensioner from Moscow. He receives 30,000 rubles a month - this is his average per capita income.

The cost of living in Moscow is 15,382 rubles. Find out the minimum in your city on the regional website of the Department of Labor.

Multiply this figure by 1.5 living wages:1.5 × 15,385 = 23,073 rubles

The maximum size of the average per capita income of our pensioner is 23,073, which means that he will not be able to receive services for free.

To find out the tariff for home and semi-residential services, we will use the formula:
(30 000 income — 23 073 living wage ) x 50%maximum difference = 3,463 rubles

This is the maximum rate for services per month.

How to get a social service

Free and paid services are provided in different ways. To get guaranteed services, you need to go through 5 stages:

1. Prepare documents

- Passport
– For a child under 14 years of age, a birth certificate and a certificate of residence
- Passport and power of attorney from a disabled person, if you represent his interests
- Extract from the house book
- Statement of income for the last year
– A medical certificate of health, which indicates the category of disability or injury that limits the ability
– A certificate, certificate or certificate that confirms the right to social assistance, for example, a certificate of a participant in the Great Patriotic War

This is an incomplete list. Depending on the situation, they may require a certificate of release from prison, a court decision declaring a citizen incompetent, or other certificates. Call your local social security office and ask what documents are needed in your case.

2. Apply for Social Security where you live

3. Wait up to 7 days

social services provided by address. This means that the commission considers whether you need services or not. Verification takes up to 7 business days. After that, you are either denied or assigned to an individual social service program.

4. Get an individual social services program

In pursuance of the Law of the city of Moscow dated 09.07.2008 No. No. 34 "On social services for the population of the city of Moscow" and in accordance with the Decree of the Government of Moscow dated 24.03.2009. No. 215-PP “On Measures to Implement the Law of the City of Moscow dated July 9, 2008 No. 34 “On Social Services for the Population of the City of Moscow”, residents of the city of Moscow, foreign citizens permanently residing in the city of Moscow, stateless persons, and also refugees.

Social services at home are provided by:
- lonely or lonely elderly citizens (women over 55 years old, men over 60 years old) and disabled people who need permanent or temporary assistance due to the partial loss of the ability to independently satisfy basic life needs due to limited ability to self-care or movement;
- citizens living in families are provided with social (social and medical) services at home if family members cannot provide them with assistance and care for objective reasons in accordance with paragraph 4 of Article 1 of the Law of the City of Moscow dated July 9, 2008 N 34 "On social services for the population of the city of Moscow".
- Free social services in state social service institutions are provided:
1) citizens who are not capable of self-service due to advanced age, illness, disability, who do not have relatives who can provide them with assistance and care;
2) citizens who are in a socially dangerous position or difficult life situation; in connection with natural disasters, catastrophes, other emergencies; victims of armed and inter-ethnic conflicts;
3) minors in a difficult life situation, as well as adult incapacitated or partially incapacitated citizens;
4) disabled since childhood, who are in stationary social service institutions on the terms of a five-day stay;
5) other citizens who are in a difficult life situation or a socially dangerous situation.
In accordance with the Territorial list of guaranteed social services, approved by the Government of Moscow, citizens are provided with the following free services social services:
1. Catering, household and leisure services:
- purchase and home delivery of food, hot meals from trade enterprises located within the region;
- assistance in cooking (warming up food, peeling vegetables, cutting bread, sausages, meat products, boiling water in a kettle);
- purchase and home delivery of essential industrial goods;
- Assistance in the cleaning of residential premises;
- delivery of water, heating of stoves, assistance in providing fuel (for those living in residential premises without central heating and (or) water supply);
- delivery of things for washing, dry cleaning, repair and their return delivery;
- Assistance in the organization of repair and complex cleaning of residential premises;
- assistance in paying for housing and utilities(taking meter readings, filling out receipts, visiting housing and communal services organizations, unified cash settlement centers, paying fees);
- assistance in organizing the provision of services by trade, public utilities and communications enterprises, as well as other enterprises providing services to the population;
- assistance in writing letters;
- delivery of books, purchase of newspapers and magazines;
- Subscribing to newspapers and magazines;
- assistance in the provision of "social taxi" services;
- explanatory work on safety, including fire safety;
- assistance in visiting theaters, exhibitions and other cultural events.
2. Socio-medical and sanitary-hygienic services:
- assistance in the provision of care taking into account the state of health;
- assistance in providing medical care;
- assistance in conducting medical and social expertise;
- assistance in carrying out rehabilitation measures (medical, social), including for the disabled, on the basis of individual rehabilitation programs;
- assistance in providing medicines and medical products upon the conclusion of doctors;
- rendering psychological help;
- Assistance in hospitalization, accompaniment of those in need to medical institutions;
- visits to inpatient healthcare facilities in order to provide moral and psychological support;
- assistance in obtaining vouchers for sanatorium treatment, including preferential ones;
- assistance in obtaining dental and prosthetic and orthopedic care, as well as in providing technical means care and rehabilitation.
3. Assistance in obtaining education and (or) a profession for disabled people in accordance with their physical capabilities and mental abilities.
4. Assistance in employment.
5. Legal services:
- assistance in the preparation of documents, excluding cases of execution of documents affecting the interests of third parties;
- assistance in obtaining benefits and benefits established by law;
- assistance with pensions and other social benefits (including the preparation of documents for waiving the social package in pension fund Russian Federation);
- assistance in obtaining free assistance from a lawyer in the manner prescribed by law;
- assistance in obtaining other legal services.
6. Assistance in organizing funeral services:
- registration of documents for the provision of funeral services to deceased single citizens or assistance in organizing the funeral of their disabled relatives.

Additional services services provided to clients at their request in excess of the Territorial List of Guaranteed Services are provided for a fee.
About paid social services at home.

In order to implement Article 9 of the Law of the city of Moscow dated July 9, 2008 N 34 "On social services for the population of the city of Moscow" Decree of the Government of Moscow dated October 12, 2010 N 919-PP "On the provision of paid social services to citizens government agencies non-stationary social services of the city of Moscow” approved the procedure and conditions for payment by citizens of paid social services provided by state institutions of non-stationary social services of the city of Moscow, in accordance with which:
social services provided for by the Territorial list of state-guaranteed social services, approved by the Decree of the Government of Moscow, are provided for a fee to citizens who do not have the right to free social services in institutions of non-stationary social services on a voluntary basis.
Paid social services are rendered to citizens in accordance with an agreement for the provision of social services concluded between an institution of non-stationary social services and a citizen (client) or his legal representative.

The volume of paid social services, their quality, terms of rendering, other obligations must comply with the terms of the contract.

The amount of payment for paid social services provided by non-stationary social service institutions is determined on the basis of the duly approved Tariffs for social services provided to citizens by state institutions of non-stationary social services of the city of Moscow, provided for by the Territorial list of state-guaranteed social services.

A citizen (client) or his legal representative independently pays for the services provided by a non-stationary social service institution by paying a fee to a personal account for recording funds from income-generating activities through credit organizations independently, but not later than 3 days before the start of the provision of paid services.

Tariffs for social services provided to elderly citizens and the disabled by non-stationary social service institutions of the city of Moscow, provided for by the Territorial list of state-guaranteed social services

No. Type of social services Average rate time to perform one service (hour, min) Tariff
(rub.)
1. Services provided at home to elderly and disabled citizens who need outside help due to a partial loss of the ability to self-service
1.1. Catering, household and leisure services:
1.1.1. Purchase and home delivery of food products, hot meals from trade enterprises located in the district, weighing up to 4 kg 1 hour 193
1.1.2. Assistance in cooking (warming up food, peeling vegetables, cutting bread, sausages, meat products, boiling water in a kettle) 30 min 97
1.1.3. Purchase and home delivery of industrial essential goods weighing up to 4 kg 1 hour 193
1.1.4. Assistance in cleaning residential premises (assistance in cleaning residential premises up to 36 m2: bedrooms and kitchens: dry or wet cleaning of floors, dusting furniture, at height level, and window sills, taking out garbage as necessary. Cleaning equipment and tools hygiene purchased at the expense of the client) 1 hour 30 min 290
1.1.5. For those living in residential premises without central heating and (or) water supply:

Water delivery 20 min 64

Furnace furnace 20 min 64

Assistance in providing fuel 20 min 64
1.1.6. Delivery of things and their return delivery:

Laundry 30 min 97

To the dry cleaners 30 min 97
- for repair 30 min 97
1.1.7. Assistance in organizing the repair and comprehensive cleaning of residential premises (assistance in organizing the repair of an apartment is carried out by submitting an application or petition to the District Government or an organization engaged in the repair of apartments) 30 min 97

1.1.8. Assistance in paying for housing and utilities (taking readings from electricity and water meters, filling out receipts, visiting housing and communal services organizations, unified cash settlement centers, paying bills at the expense of the client) 30 min 97
1.1.9. Assistance in organizing the provision of services by trade, public utilities and communications enterprises, as well as other enterprises providing services to the population 30 min 97
1.1.10. Help with writing letters 30 min 97
1.1.11. Delivery of books, purchase of newspapers and magazines 20 min 64
1.1.12. Registration of a subscription to newspapers and magazines (subscription is carried out at the expense of the city budget, on a charitable basis and at the expense of the client) 30 min 97
1.1.13. Assistance in the provision of "social taxi" services 30 min 97
1.1.14. Assistance in visiting theaters, exhibitions and other cultural events without accompaniment (carried out by inviting clients to theaters and exhibitions on a charitable basis, to events of city, district and district significance, as well as by purchasing tickets at the theater box office at the client’s expense, excluding evening time, holidays and holidays) 30 min 97
1.2. Socio-medical and sanitary-hygienic services:
1.2.1. Assistance in providing health-based care (assistance in providing health-based care through appropriate institutions, including health care, in the absence of practically healthy, cohabiting persons who are legally responsible for the pensioner, including calling a doctor to the house, organization of medical care through specialized organizations providing home care) 30 min 97
1.2.2. Assistance in the provision of medical care (booking an appointment) (assistance is carried out in the scope of the basic program targeted programs and territorial programs of compulsory medical insurance for citizens of the Russian Federation, target programs and territorial programs of compulsory medical insurance provided by state and municipal preventive institutions) 30 min 97
1.2.3. Assistance in conducting a medical and social examination (assistance in collecting required documents and record for examination) 1 hour 193
1.2.4. Assistance in carrying out rehabilitation activities (medical, social), including for the disabled, on the basis of individual rehabilitation programs
(assistance is provided through state and municipal institutions health care and social services, including assistance in obtaining and issuing technical means of rehabilitation) 30 min 97
1.2.5. Assistance in providing medicines and medical products (purchase, delivery) according to the conclusion of doctors medicines) 30 min 97
1.2.6. Providing psychological assistance 30 min 97
up to 1 hour 97
1.2.7. Assistance in hospitalization, accompaniment of those in need to medical institutions from 1 hour
up to 3 hours 193
over 3 hours 579
1.2.8. Visits to inpatient healthcare facilities to provide moral and psychological support 40 min 129
1.2.9. Assistance in obtaining vouchers for sanatorium treatment, including preferential 30 min 97
1.2.10. Assistance in obtaining dental and prosthetic and orthopedic care, as well as in providing technical care and rehabilitation facilities 1 hour 193
1.3. Assistance in obtaining education and (or) a profession for disabled people in accordance with their physical capabilities and mental abilities 1 hour 193
1.4. Assistance in employment (assistance in employment through the employment center, enterprises and organizations of the city of Moscow) 1 hour 193
1.5. Legal services:
1.5.1. Assistance in paperwork, excluding cases of paperwork affecting the interests of third parties 1 hour 193
1.5.2. Assistance in obtaining statutory benefits and benefits 30 min 97
1.5.3. Assistance in matters of pension provision and provision of other social benefits (including the preparation of documents for waiving the social package in the Pension Fund of the Russian Federation) up to 30 minutes

Up to 1 h 30 min 97

290
1.5.4. Assistance in obtaining free assistance from a lawyer in the manner prescribed by law 30 min 97
1.5.5. Assistance in obtaining other legal services (assistance in obtaining notary services at home, etc.) According to the actual time spent 193 for
1 hour

1.6. Assistance in organizing funeral services:
1.6.1. Registration of documents for the provision of funeral services to deceased single citizens or assistance in organizing the funeral of their disabled relatives 6 hours 1158
2. Additional services provided by specialized home care units
(social health care at home)
2.1. Observation and evaluation of the client's health status (monitoring of blood pressure and body temperature, provision of health-based care through appropriate institutions, including health care). 30 min 97
2.2. Performing medical procedures, dressings, injections as prescribed by the attending physician (setting cans, mustard plasters, applying compresses, performing cleansing enemas, rubbing medicines, preparing the client for various studies, treating bedsores, wound surfaces, performing dressings, instilling eye drops, explaining to served citizens peculiarities of taking medicines, checking the expiration dates of medicines and their storage) 1 hour 193
2.3. Provision of sanitary and hygienic services (rubbing, washing, hygienic baths, cutting nails, combing, changing bed linen, change of absorbent linen) 2 hours 386
2.4. Feeding debilitated patients 30 min 97

Tariffs for additional social services provided to disabled elderly and disabled citizens at home, non-stationary social service institutions of the city of Moscow, not included in the territorial list
state-guaranteed social services

Average rate
No. Type of social services Time to perform one service (hour, min) Tariff
(rub.)
1. Sanitary and hygiene services
1.1. Haircut 30 min 97
1.2. Bed linen change 15 min 48
1.3. Change of underwear 30 min 97
2. Social services
2.1. Cooking hot food 1 hour 193
2.2. Help in household(washing dishes, taking out the trash) 20 min 64
by actually 193 for 1 hour
2.3. Accompaniment on trips around the city public transport
time spent

2.4. General cleaning of the premises by means of the client:
2.4.1. Wet cleaning of all types of flooring 1 hour 193
2.4.2. Cleaning of stubborn dirt from moisture-resistant walls (bathroom and toilet room, apron in the kitchen) 1 hour 30 min 290
2.4.3. Cleaning furniture from dust in the entire apartment 40 min 129
2.4.4. Cleaning of carpets, rugs, carpets with a vacuum cleaner of the client in the entire apartment 1 hour 193
2.4.5. Kitchen and bathroom sink cleaning, bathroom and toilet cleaning 40 min 129
2.4.6. Stove cleaning (without oven) 20 min 64

Stove cleaning (with oven) 1 hour 193
2.4.7. Cleaning and cleaning baseboards 40 min 129
2.4.8. Cleaning doors and doorways in the apartment 30 min 97
2.5. Washing one window 1 hour 193
2.6. Insulation of one window with window insulation (customer's funds) 1 hour 193
2.7. Minor repair of clothes, linen 30 min 97
2.8. Ironing 20 min 64
2.9. Escort for a walk 1 hour 193
2.10 Provision of services by motor transport Institutions (upon request) 1 hour in advance 193
2.12 Reading periodicals and fiction 30 min 97

List of provided social services by forms of social services and types of social services:

Citizens are admitted to GBU PNI No. 34 for permanent, temporary (up to 6 months) and five-day residence.

Public services are provided by GBU PNI No. 34 in the form of:

1. Inpatient social services for elderly citizens suffering from mental disorders and disabled people of groups 1 and 2 due to mental disorders at the age of 18, who have partially or completely lost the ability to self-service - for 601 people.
2. Stationary social services in the mercy departments of elderly citizens suffering from mental disorders and disabled people of groups 1 and 2 due to mental disorders at the age of 18, who have partially or completely lost the ability to self-service - for 300 people.

Social services:

1.1. Provision of living space, premises for rehabilitation, sports and recreation, sports, cultural and entertainment events, medical and labor activities, consumer services.
1.2. Provision of furniture and household appliances for use.
1.3. Assistance in organizing the provision of services by trade organizations, organizations providing communication services, living in stationary social service organizations.
1.4. Organization of rational nutrition, including dietary and medical.
1.5. Provision of clothing, footwear and bedding.
1.6. Organization of leisure, creation of conditions for the realization of creative abilities and artistic inclinations.
1.7. Provision of premises for the performance of religious rites by representatives of traditional religious denominations and the creation of the necessary conditions for this.
1.8. Ensuring the safety of personal belongings, valuables and documents.
1.9. Provision of clothing and footwear upon termination of stationary social services.
1.10. Assistance in obtaining vouchers for sanatorium treatment and assistance in referral to sanatorium treatment.
1.11. Assistance in the preparation of documents for the burial.

Socio-medical services:

2.1. Providing the necessary care, taking into account the health status of the recipient of social services.
2.2. Assistance in passing the examination in the institutions of medical and social expertise.
2.3. Carrying out rehabilitation measures (medical, social, psychological, sociocultural) on the basis of an individual rehabilitation program for a disabled person.
2.4. Provision of socio-medical services, primary health care and dental care.
2.5. Organization of medical examinations.
2.6. Referral for examination and treatment medical organizations a recipient of social services in need of specialized medical care, including high-tech.
2.7. Assistance in the free manufacture and repair of dentures (except for the cost of paying for the cost of precious metals and cermets), as well as the provision of other prosthetic and orthopedic products for medical reasons.
2.8. Assistance in providing the necessary technical means of rehabilitation in accordance with an individual rehabilitation program for a disabled person.

Social and psychological services:

3.1. Provision of psychological assistance, socio-psychological and psychological counseling, psychological diagnostics and personality examination, psychological correction.

Social and educational services:

4.1. Socio-pedagogical consultation, diagnostics, correction.
4.2. Teaching self-service skills, behavior in everyday life and public places, self-control, communication skills and other forms of social life.

Social and legal services:

5.1. Assistance in the preparation of documents, excluding cases of execution of documents affecting the interests of third parties, assistance in writing letters.
5.2. Providing assistance in organizing pensions and providing other social benefits.
5.3. Assistance in obtaining free legal assistance in the manner prescribed by law.
5.4. Assistance in the preservation of residential premises owned by right of ownership or by other right during the entire period of residence in the boarding school, as well as in the extraordinary provision of residential premises in case of refusal of inpatient social services after the specified period, if the previously occupied residential premises were transferred to the city Moscow and provided to other citizens in the prescribed manner.

Services to increase the communication potential of recipients of social services with disabilities:

6.1. Training of disabled people in the use of care products and technical means of rehabilitation.
6.2. Carrying out social and rehabilitation measures in the field of social services.
6.3. Providing assistance in teaching computer literacy skills.

home vacation

The procedure for registration of temporary retirement (provision of home leave) of social service recipients of the State Budgetary Institution of the City of Moscow Psychoneurological Boarding School No. 34 is regulated by the order of the State Budgetary Institution of the City of Moscow Psychoneurological Boarding School No. 34 (hereinafter referred to as GBU PNI No. 34) dated August 23, 2018 No. 202 "On Approval Regulations on the procedure for registration of temporary retirement (provision of "home leave") of capable and adult incapacitated recipients of social services.

To apply for a “home leave”, by a relative or other person, it is necessary to apply (Appendix No. 1) for the provision of an adult incapacitated citizen with “home leave” to the head of the department of the State Budgetary Institution PNI No. 34 and fill out an obligation to provide care for an adult incapacitated recipient of social services ( Appendix No. 2), while on "home leave".

After receiving an application, obligation, as well as the conclusion of the medical commission of the State Budgetary Institution PNI No. 34 on the possibility of being on home leave, employees social service organize and conduct a commission (at least 2 employees of the institution) examination of the material and living situation and social conditions of residence in relation to the address located on the territory of the city of Moscow, where it is planned to find an adult incapacitated person.

If the address where it is planned to stay an adult incapacitated citizen is located on the territory of the region or in another region, GBU PNI No. 34 no later than one day from the date of receipt of the application sends a request to the guardianship and guardianship authority on whose territory the address is located, to provide the results of the survey financially -household situation and social living conditions;

The conclusion of the medical commission on the possibility of sending the recipient of social services on "home leave", in the presence of an application and obligation of relatives or other persons, to provide care for an adult incapacitated recipient of social services and the results of a survey of the financial situation and social conditions of residence are considered by the Board of Trustees of the State Budgetary Institution of Ukraine PNI No. 34.

The decision of the Board of Trustees of GBU PNI No. 34 is the basis for granting “home leave” to an adult incapacitated citizen who is a recipient of social services in GBU PNI No. 34.

APPLICATION On granting a "home leave" to an adult incapacitated person Download

OBLIGATION for the period of stay on home leave of an adult incapacitated citizen

Social services, conditions and procedure for their provision

Article 30. Types of social services

State organizations (their structural subdivisions) may provide the following types of social services:

temporary shelter - the provision of a temporary place of stay to citizens who do not have a fixed place of residence or who, for objective reasons, have lost the opportunity to stay at their place of residence and place of stay;

consulting and information services - informing about the conditions and procedure for the organization and provision of social services, assisting in the preparation and retrieval of documents necessary to exercise the right to the forms and types of social support established by law;

material assistance - the provision of cash, food, sanitary and hygienic products, care products, clothes, shoes and other essentials, fuel;

social services - actions to maintain the normal life of citizens in everyday life;

social and medical services - actions to prevent and alleviate physical suffering, restore, preserve and strengthen the health of citizens, provide moral support;

social patronage - activities to accompany citizens who are in a difficult life situation, aimed at overcoming it, restoring normal life, mobilizing and realizing their own potential of citizens for personal and social growth;

socio-pedagogical services - actions aimed at the socialization of citizens of various ages and social groups organization of their leisure in order to acquire their social orientation and generally accepted norms of behavior;

social intermediary services - assistance in establishing and expanding ties between citizens receiving social services and state bodies (organizations), as well as providing services in accordance with the established procedure to represent the interests of citizens receiving social services;

socio-psychological services - assistance to citizens in preventing, resolving psychological problems, overcoming their consequences, including by activating their own capabilities of citizens, and creating the necessary conditions for this;

social rehabilitation services - a set of measures to improve the quality of life of citizens, including by creating conditions for them to live independently and integrate into society;

hourly care services for young children (babysitting services) - assistance in care and (or) short-term (during the day) release of parents from caring for a child, including a disabled child;

services of a nurse - the implementation of care for citizens who have completely lost the ability to self-service and movement, actions to support their life;

assisted living services - assistance to persons from among orphans and children left without parental care in social and labor adaptation, expansion social connections, determining the best ways to organize an independent life, for the disabled - in adapting to the conditions of life and work, preparing for an independent life outside of stationary institutions and their further support;

services for the care of disabled children (social respite services) - the release of parents (family members) from caring for a disabled child for a certain period of time in order to provide them with the opportunity to recuperate, resolve family and household issues.

Local executive and administrative bodies may additionally introduce other types of social services.

Other organizations and individual entrepreneurs providing social services independently determine the types of social services they provide.

Article 31. Conditions and procedure for the provision of social services

The provision of social services is carried out on the basis of a written or oral application of a citizen (his legal representative) and with the voluntary consent of the citizen (his legal representative). Consent to receive social services by persons under 14 years of age, and persons recognized as incompetent, is given by their legal representatives, and in the absence of legal representatives - by guardianship and guardianship authorities. Social services on a reimbursable basis are provided on the basis of a written application and an agreement concluded in writing between a citizen (his legal representative) and an organization or individual entrepreneur providing social services.

The provision of certain types of social services is carried out if the citizen has medical indications and (or) there are no medical contraindications for the provision of social services, confirmed by a medical certificate of health or the conclusion of a medical advisory commission of a state healthcare organization.

Social services are provided on a gratuitous and reimbursable basis. Foreign citizens and stateless persons temporarily staying and temporarily residing in the Republic of Belarus, with the exception of foreign citizens and stateless persons who have been granted refugee status in the Republic of Belarus, are provided with social services on a reimbursable basis, unless otherwise established by legislative acts.

When applying for the provision of social services, their provision may be denied in the following cases:

the citizen has no medical indications and (or) the presence of medical contraindications for the provision of social services, confirmed by a medical certificate of health or the conclusion of a medical advisory commission of a state healthcare organization;

detection of the fact of submission of incomplete or inaccurate information to determine the right to social services.

The provision of social services may be terminated in the event of:

revealing that a citizen has no medical indications and (or) the presence of medical contraindications for the provision of social services, confirmed by a medical certificate of health or the conclusion of a medical advisory commission of a state healthcare organization;

submission by a citizen (his legal representative) of a written application for refusal to receive social services. In case of refusal to receive social services, the citizen (his legal representative) is explained the possible consequences of his decision;

detection of the fact of submission of incomplete or inaccurate information to determine the right to social services;

obstacles of a citizen receiving social services (his legal representative) to the provision of social services;

expiration of the contract for the provision of social services on a reimbursable basis or upon its early termination.

The provision of social services is terminated in the event of the death of a citizen receiving social services.

Other conditions and procedure for the provision of social services, as well as forms of contracts for the provision of social services by state organizations are determined by the Council of Ministers of the Republic of Belarus.

Other organizations and individual entrepreneurs providing social services may establish other conditions and procedures for the provision of social services.

Article 32. Persons providing social services

Social services are provided by employees of organizations and individual entrepreneurs providing social services, individual entrepreneurs providing social services, in accordance with this Law and other legislative acts.

Qualification requirements for employees of organizations and individual entrepreneurs providing social services, as well as the procedure for their attestation, are determined by law.

Employees of organizations and individual entrepreneurs providing social services, individual entrepreneurs providing social services are entitled to respectful attitude citizens receiving such services.

Employees of organizations and individual entrepreneurs providing social services, individual entrepreneurs providing social services are required to:

respect the dignity of citizens and their right to self-realization;

prevent inhumane and discriminatory actions against citizens receiving social services;

maintain confidentiality of information obtained in the performance of their duties, as well as information that can be used against citizens receiving social services;

not to allow discrediting their actions and deeds;

perform other duties in accordance with the law.

Volunteers - individuals who voluntarily provide social services on a gratuitous basis under the guidance of employees of organizations and individual entrepreneurs providing social services, in accordance with this Law and other legislative acts, may be involved in social service activities.

68.Model Rules