HongKong Post is the oldest post office, which was founded in 1841. For some time, the Hong Kong Post branch was subordinate to Great Britain, however, since 1860 it was again transferred to the PRC. Since the late nineties of the last century, it has been operating as an independent branch of China Post.
Today it is one of the cheapest options. mail delivery shipments from China.
Types of international shipments Hong Kong Post
Shipments weighing less than 10kg will be shipped via Hong Kong Post. For parcels weighing over 10 kg, a special Hongkong Speedpost service has been created.
International shipments that HongKong Post accepts for processing:
Letters, postcards, packages, secograms, not exceeding 900 mm in size in the sum of three dimensions (the largest side should not exceed 600 mm) and weighing not more than 2 kg;
- round forms of mail, the largest dimension of which does not exceed 900 mm;
- parcels not exceeding 150 cm in length and not more than 300 cm when summing up the length and girth and weighing not more than 30 kg;
- large-sized items, not more than 150 cm in length and not more than 300 cm when summing up the length and girth, and weighing not less than 10 kg, but not more than 30 kg.
There are two types of track codes issued by Hong Kong Post:
Rx123456789HK - track for shipments weighing up to 2 kg;
Cx987654321HK - a track for a shipment weighing more than 2 kg, but not exceeding 10 kg.
In track numbers, the Latin letters R and C indicate the type of shipment mentioned above. X is an individual letter of the Latin alphabet (from A to Z), it allows you to make the number unique. This is followed by a digital code that is unique for each shipment. The last Latin letters HK is the country of the sender, since we are dealing with Hong Kong Post, this is Hong Kong.
For EMS parcels the track code looks like EE123456789HK.
There are restrictions on the filling of shipments, which can be found at the link.
Hong Kong Post Tracking
You can track the parcel of Hong Kong Post on the official website. To do this, just follow the link and select the “Mail Tracking” item on the page on the left. The track code is a thirteen-digit number, and it must be entered in the field that appears. It remains to press "Enter" and see the report on the location of the parcel. The service works both for regular shipments and for the status of EMS shipments sent by a special unit - Hongkong Speedpost. Tracking is possible until the shipment leaves the country, then you should contact the postal operators of the destination country.
Main Tracking Statuses of Hong Kong Post
To make it convenient to track packages, Hong Kong Post operates several basic reports. Let's consider them in more detail:
For some time, information about the departure will not be available, and the site will persistently offer to enter the Inquiry Reference Number. This is absolutely normal, after a certain period of time the status will change;
The Item(track code) was posted on(date of receipt of the shipment) and being processed for delivery to the address- this status indicates that the shipment was received on the date indicated in the report and will soon be processed and sent to the declared address;
Destination- (country of destination). The Item(track code) left Hong Kong for Its Destination on(date of departure) - this means that the shipment has left Hong Kong and is heading to the desired country at the declared address.
Statuses from one to another can change within a week or more. When the shipment left China, Hong Kong tracking Post departures on the official website becomes impossible and you need to contact the sites of local postal operators.
Postage delivery times
HongKong Post's stated delivery time is 10 to 15 days. But often departures are delayed, and the terms increase significantly - up to 50 days. As a rule, such delays occur during major holidays and other important events. This must be taken into account when placing an order and calculate the possible delivery time with a sufficiently large margin.
Question from our reader:
"Hello. I made an order for Aliexpress, which was Aliexpress Saver shipping. Today I received a notification from the Russian Post that a small package from Hong Kong with the track ZA******HK has changed its status to "Handed". The parcel has the status "Received by addressee". At the post office they say that they have no information at all about this package. What should I do? Who got it instead of me? Where to look for a parcel?
Now many buyers of Aliexpress are in this situation.
What happens to parcels sent by Aliexpress Saver shipping? Who receives them instead of the addressees?
If you ask a question to the Russian post, they answer that this item is unregistered. And it is not tracked in Russia. But how is it? Buyers see that the package was tracked and even has a status of arrival at the place of delivery, and that the package was even delivered. Why is the information so different? Why does the post office claim that the package is trackless?
Why is the Aliexpress Saver shipping parcel without a track, but it is also tracked in Russia?
Since the tracked track number costs extra money, Aliexpress found a way to send low-cost goods cheaply. They collect parcels in the warehouse from several sellers who go in the same direction, pack them in a large bag and buy one track for the whole bag. And several buyers receive this track number, they can track it. But all the parcels that are inside are ordinary trackless (unregistered shipments). B in Russia they cannot be found by postal identifier.
What to do if your parcel has the status "Received by the addressee" Track ZA*****HK (Hong Kong Post)
1. Immediately go to the post office and ask to see the package in your name.
2. Perhaps you will receive a notification, then you will receive your package without any problems.
3. If the parcel was not given to you at the post office, then write a complaint that the notice was not delivered to you.
4. Call your boss post office. Try to find out through it where your parcel is.
5. Submit an application to the claims service of the Russian Post. And get
Open a dispute or not?
A very difficult situation is obtained with the opening of a dispute. After all, the mediators and the seller will see in the tracking that it was you who received the package. And there is a chance that mediators will consider you a deceiver, and your account may be blocked. Or they will offer to deal with your mail directly, since the package was delivered.
Have a question? Write it in the comments or contact the chatYou can track the Hongkong Post parcel by tracking number in Russian at. Add Hongkong Post track numbers to your personal list and get up-to-date information about the movement of your parcels.
Hong Kong Post is the state postal service of Hong Kong, providing delivery of international mail and domestic correspondence for individuals and legal entities. It also provides express mail service and delivers EMS items. Hongkong Post's EMS delivery rates will be higher, but this is justified by the high speed of delivery.
As a member of the Universal Postal Union, Hong Kong Post operates in accordance with the rules of the Universal Postal Convention, which governs international postal exchange between members. An essential provision of this regulation is the ban on the transport of certain items; Hong Kong Post has no right to send such parcels. These include explosive, flammable or radioactive substances, as well as other dangerous goods, counterfeit and pirated products, obscene or immoral items, etc.
Types of track numbers Hongkong Post
For EMS shipments and parcels, Hong Kong Post always assigns a tracking number. Small packages may be unregistered and go without tracking.
The Hongkong Post tracking number format looks like this:
- RA123456785HK - for registered small packages from Hong Kong up to 2 kg, the first letter is always R, from the word Registered;
- CD123456785HK - Hongkong Post parcel tracking number weighing up to 20 kg always starts with the letter C;
- EE123456785HK - Fast shipping EMS starts with the letter E.
In the structure of the track number, in accordance with the international UPU format, letters and numbers have a semantic meaning:
- The first letter R / C / E - indicates the type of departure. A Hongkong Post track number starting with the letter R (Registered) is assigned to registered small packages;
- 123456785 - this digital series ensures the uniqueness of the number;
- HK - indicates the country of the postal service.
Hongkong Post Tracking
Tracking international mail from Hong Kong can be very difficult. useful tool to control the movement of parcels. Postal statuses will tell you at what stage the shipment is.
Track number for tracking postal item Hongkong Post sender can receive at checkout at the post office. Or register the parcel remotely. But we must remember that electronic registration does not guarantee that the sender will send the parcel. In the first case, the physical transfer of the shipment occurs immediately, so information about the number of the mailing is entered into the tracking system very quickly and the recipient can immediately see the status of acceptance of the IGO for shipment.
Very often, people on the site ask what this or that status of the package means. And if they ask, then you need to understand.
Postal status and order status for Aliexpress are two different things!
This article will talk about about mail statuses , also we have an article . These are different things. Order status is tracked in your . And reflects the parcel information within trading platform Aliexpress. And the status of the parcel is tracked in postal services (Russian Post, China Post, etc.). Do not confuse.
Not all orders can be tracked
Please note that not every package can be tracked while moving from the seller to you. This is only possible if she has a tracked track. But how do you find out before ordering?
In the case of Aliexpress - open, then click on the item Shipping
And after clicking, you will see a menu with information about delivery methods. The last column will display information about the availability of the track (Delivery Information).
If this field indicates Not available, then your order will not have a track when choosing this delivery, the parcel will not be tracked and you will not be able to find out the current postal status of the parcel.
How to track a parcel with Aliexpress
If this is your first time tracking a package and your package from Aliexpress, then read our article. If your parcel is not tracked at all, then read.
Please note that the article describes the most common statuses. In fact, there are many more of them, but other parcel statuses are much less common. And yet, for some private courier companies, especially in China, the same statuses can be indicated by different words. If you have some kind of status that is not described in this article - ask in the comments, we will try to figure it out. Be sure to indicate where you saw this status!
Parcel statuses in the country of departure (for example, in China)
While the parcel is in the country of departure, it can have the following statuses:
- Reception (Collection, Acceptance) - The parcel was handed over to the post office. It should be borne in mind that the parcel does not immediately begin to be tracked by the track number that the seller gave you. It takes some time to process the parcel entering the database. Usually the track begins to be tracked within 10 days.
- Opening (The parcel has arrived at the transit point) . Usually, next to this status, the postal code of the transit point is also written. There can be many such statuses. And the order is not always correct. Probably the operators of transit points do not fill in the data immediately. Therefore, one should not be surprised at the status of Opening after the Export.
- Arrival at MMPO (Dispatching, Processing) . In this status, the package is being prepared for export and shipment to the country of destination. For some transport companies in China, this is the last status that is tracked.
- Export (Departure from outward office of exchange, Total Export) - means that the parcel has passed all the necessary procedures and sent to the country of destination.
After the last status, it may take quite a long time until the parcel starts to be tracked in the country of destination. If the parcel was sent without international track, then it may cease to be tracked at all.
Parcel statuses in the country of destination (for example, the Russian Federation)
- Import (import) - the parcel has arrived in the country of destination. It is processed for transfer to customs.
- Reception at customs – transfer to customs for clearance.
- Customs clearance. Customs Release - the parcel went through everything necessary customs clearance and is preparing for release with MMPO
- Left the place of international exchange MMPO - the parcel left customs and was handed over to the post office for further dispatch.
- Left sorting center - the parcel is sorted and sent to its destination.
- Came to the place of delivery - the parcel arrived at the post office. In principle, you can already get it. Or wait for notification.
- Delivery to the addressee (Product Delivered) - the package has ALREADY been delivered to the recipient.
Please note that in the parcel tracking interface at the Russian Post, on import, the addressee's index is indicated. Sometimes, in case of an error or a fake track, it can be seen that the package is coming not to your post office. If the package has changed several statuses, and the index is still not correct, then you should start worrying.
Unpleasant package statuses
The package statuses described above are pretty standard. They mean that the package is on its way. Sometimes the package can get stuck on statuses, sometimes skip some, but, in most cases, everything is fine. However, there are statuses that clearly indicate problems:
- Return. Other circumstances - means that something is wrong with your package. And it is returned to the sender. What is wrong needs to be clarified. Best to start with hotline mail of Russia 8-800-2005-888. After finding out the reasons and finding the guilty, you can think about what to do next.
- Return. return customs - similar to the previous paragraph. Usually means that the address is not legible.
- Unsuccessful attempt of delivery - usually accompanied by a clarification about the reasons for the failure. Inaccurate address, Incomplete address, Recipient dropped out, etc. In this situation, the main thing is to have time to run to the post office until the parcel storage time has expired - this is 30 days. Also check if the parcel arrived at the post office at all. Well, sometimes in the mail such statuses are put in general from a lantern. But it's worth it to control.
- Return. Shelf life expired - obviously, you forgot to receive the package on time and returned it.
- Sending Sending - the parcel arrived at the wrong post office and was redirected. That is, the parcel goes further. That is, this is not a problem, but you need to control the situation.
What do the letters at the end of the status mean (PEK, CAN, etc.)
These letters are often visible when tracking the status of a parcel on China Air Post. They mean the IATA designations of the airports in which the parcel was registered. Their designations can be seen on any service for purchasing air tickets (SkyScanner for example;)).
What does NULL status mean (NULL, PEK)
This status is visible when tracking the status of a parcel in China Post. These are just China Post internal statuses that they didn't translate into English. Therefore, where there should be a translation, it is not there, but NULL instead. If you still can’t bear to find out what kind of status it is, switch to the Chinese version of the service, copy the status in hieroglyphs and translate it with Google translator. True, this method does not always work. Sometimes in the Chinese version, some statuses simply do not exist.
NULL, PEK means that the parcel was at the Beijing airport. What she did there can be found in the Chinese version of China Air Post.
What does item arrived at OE in tne destination country mean
OE - office of exchange - MMPO, Place of International Postal Exchange. This is a normal status, which means that the package has arrived at customs and is undergoing customs clearance.
The track (package status) has stopped changing, the package is not tracked
Very often, restless buyers begin to worry when the status of a package suddenly stops changing. This often happens after export. It seems that quite recently a parcel was moving briskly across China, changing statuses almost every day, and suddenly, after some Export of international mail, Arrived to destination country and the like, the package stops moving ..
If you recognize your situation, then we analyzed this situation in detail in the article. In short, there are two options:
- If your track is international and is successfully tracked on the official website of your state mail (Russian Post, UkrPoshta, Belpochta) and more than 2-3 weeks have passed since the last status update, then your fears are not without foundation.
- If your track has never been tracked on the mail site. The status of the parcel you filmed in personal account Aliexpress or some specialized site for checking the track, or the track format in general is clearly different from the international one (the correct international one is something like this RR123456789CN). Then such a track often changes during export if the parcel is transferred to your state post office. That is, in your country, such a package travels under a different track (which you do not know, and, as a rule, you cannot find out). Well, the old track remains in the latest status. That is, there is nothing to worry about at all. This situation is the norm.
But be that as it may. Whether your package is tracked with Aliexpress or not, the main thing you should do is control the protection period and extend it if necessary or open a dispute.
Checking the seller on Aliexpress
Most problems with orders for Aliexpress can be avoided by carefully choosing a seller on Aliexpress BEFORE buying. There is nothing complicated in this and you can figure it out. But if time is precious and there is no time to understand, then use our service.
Finally
I have repeatedly written a personal opinion that when ordering goods from China, you need to be patient. No need to worry if the package does not change its status for three days, a week, two. This is a common occurrence. And on holidays, which are quite a few in China, everything stops in general. When ordering goods on Aliexpress, your parcels are protected. It is much more important for a successful purchase to spend more time choosing a lot and then control only the expiration date of protection. Than 20 times a day to monitor the movement of the parcel.
And use services and programs to control the movement of parcels. There aren't many different ones now.
P.S. from February 2018:
In the comments, you often ask what this or that status of the package means. Most often, the ambiguity of the meaning of the status is associated with a crooked translation of the status issued by the Chinese carrier. Often the current status depends on the previous movement of the parcel and it is possible to understand what your non-standard status means now only by understanding how the parcel moved earlier. Therefore, if you want to ask something about your package:
Write the track number of your parcel.
And we will ignore or delete comments like “What does the status of XXX mean?” Forgive me, but I'm tired of copy-pasting "Write a track, we'll see" into the void.
The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers mail in the territory Russian Federation and other states. In the branches of this national postal operator the dispatch and receipt of both domestic and international parcels are processed.
If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and for international shipment it is assigned an identification number of 13 characters (numbers and letters of the Latin alphabet), similar to RA123456789RU.
Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.
Russian Post tracking mail
Russian Post tracking works for both domestic and international shipments, including EMS express shipments. Shipments across Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's postal code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.
How to track a parcel in Russia?
In Russia, the parcel is easy to track. To do this, you need to know the track number of the parcel. Only 14 digit numbers of domestic parcels and 13 digit numbers can be tracked at the Russian Post international shipments.
Enter your departure number in and our service will track your parcel at the Russian Post through the official website, and also check all the necessary foreign delivery service websites.
Russian Post tracking parcels by postal ID number
Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, however, Russian Post only supports tracking for two types, these are international shipments of the International Postal Union, and tracking shipments within the country.
The parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of shipment is most often encoded, followed by 8 digits and the last 9 digit is the checksum, at the end there are 2 more letters, and this is always the code of the country of departure.
Shipments within Russia are assigned a 14-digit numeric code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.
How to find a parcel by Russian Post tracking number
The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.
International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.
ZA..LV, ZA..HK, ZJ..HK parcel tracking
Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail - a type of postal item created by Aliexpress together with the Russian Post to reduce the cost of delivering inexpensive goods from Aliexpress.
Shipments with type tracking numbers ZJ 000000000 HK- a type of postal item, created by Joom Logistics in conjunction with the Russian Post, to reduce the cost of delivering low-cost goods from Joom.
Such parcels have only 3 statuses:
- Accepted at the post office
- Came to the place of delivery
- Received by recipient
Parcels are not tracked at all stages of the journey, but the entire important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and by the number ZA..LV, ZA..HK the parcel will be found and issued at the post office.
Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the Latvian or Hong Kong post office.
The service site collects information on the delivery time of 1.5 million shipments on a weekly basis and uses this statistics to predict the delivery time of a parcel in Russian cities with an accuracy of +/- 2-4 days.
How long is a parcel or letter stored in the Russian Post office or storage periods?
The shelf life of postal orders and written correspondence, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for by the contract for the provision of postal services. Items marked "Judicial" are stored for 7 days.
The start of the storage period begins on the next business day of the post office following the day the item or postal order arrives at the place of delivery.
After the expiration of the storage period, registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, EMS express mail) are sent to the return address at the expense of the sender. If the sender does not pick up the returned item within the storage period, the item is considered "unclaimed" and is stored for 6 months, after which it is destroyed
Receiving shipments by SMS code at the Russian Post without a passport
It is very convenient to receive shipments without a passport and filling out a postal notice, by SMS code. To do this, you just need to issue a simple electronic signature, at any branch of the Russian Post or through the State Services.
Thanks to this service, you no longer have to fill out paper notices and show your passport. Upon receipt of a registered letter or parcel at the office, it is enough to give your last name or the number of the departure, as well as the telephone number specified during registration. An SMS will be sent to this number with a code that must be called to the operator in order to receive the shipment.
Receiving shipments at the Russian Post
Simple letters, postcards and small parcels are delivered to the recipient's mailbox.
The postman brings registered letters to the house and hands them to the addressee against signature upon presentation of an identity card. If the addressee is not in place, the postman leaves a notice in the mailbox and returns the letter to the office.
Parcels and other registered items can be collected at the branch or ordered for home delivery.
To receive the shipment at the branch, you need to present a notice (it can be filled out on the website) or a track number, as well as an identity card. Or connect a simplified receipt and confirm your identity with an SMS code.
If you do not have a notice or a track number, upon presentation of an identity card, you can ask a Postal employee to find the shipment by the name and address to which it was sent.
Russian Post search for missing parcels
Check the status of your letter or parcel by tracking number. If there is no information on the status of the shipment, or the status long time has not been updated, your letter or parcel has not been delivered, and the forwarding period has expired, you can initiate a search for the item.
To start the search, you need to submit an application on the pochta.ru/claim page or submit it at any branch of the Russian Post:
- an application for the search for a shipment in Russia or an international shipment;
- a check issued along with the shipment, or a copy of it (the check is issued at the time of sending);
- identification.
Applications for the search for domestic and international mail are accepted within 6 months from the date of dispatch. Applications for the search for international EMS shipments are accepted within 4 months from the date of dispatch.
The application may be submitted by both the recipient and the sender, or confidant one of them (upon presentation of a power of attorney).
Russian Post reports search results by registered mail on mailing address or by mail to the email address provided in the application.
The term for considering a complaint or claim and providing a written response is:
- 5 days for claims regarding postal items and postal orders sent (transferred) within the same locality;
- 30 days for all other domestic mail and money orders;
- The term for consideration of claims for international mail can be from 30 to 90 days
In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation, and he also has the right to refuse compensation in favor of the recipient or other authorized person.
Simple small package tracking
Small package - a small parcel abroad with unbreakable items. A custom small package, unlike a simple small package, has a tracking number. The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers.
Simple small packages are those that are accepted from the sender without a receipt and handed over to the addressee without a receipt. Simple shipments can be letters, postcards, parcels and "small packages" (parcels less than 2 kg abroad). Regular shipments cannot be tracked. Simple letters in stamped envelopes and postcards with stamps can be self-delivered via the mailbox.
Duty free import
Records mention a messenger system in the 10th century CE. Early letters were sent on a roll with a wax or lead seal; the earliest of these seals dates from 1079 and mentions the governor Ratibor Tmutarakan. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice
By the 16th century, the postal system included 1600 branches, and mail reached Novgorod from Moscow in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.
With the Parcels application, you can find out the exact location of your parcel or postal item delivered by Russian Post in a few seconds.
